The Impact of the Quality of Transport Services on Passenger Demand in the Suburban Bus Transport

Berežný, Róbert; Konečný, Vladimír

doi:10.1016/j.proeng.2017.06.007

Cited by 27 publications

(14 citation statements)

References 2 publications

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“…Currently, the service quality is becoming increasingly important in the freight services market. Quality is an effective tool for maintaining and increasing the shipping carriers' competitiveness in the freight services market [16]. For its part, the increase of the supply reliability is impossible without the development of information transport technologies [18,20].…”

Section: Resultsmentioning

confidence: 99%

Strategic Development of Enterprises in the Freight Services Market

Karpova¹,

Toimentseva²,

Haitbaev³

2019

Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2018)

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The paper deals with the freight services market in Russia. The authors distinguished the main risks for freight forwarders and the factors that hinder the growth of the freight and logistics services market. They justified the cost functions against the distance of rail movement, trucking activities or river traffic and defined the optimal means of transport according to the cost minimization criterion. The authors of this paper specified strategic guidelines in the development of enterprises in the freight services market such as improving the quality service and the flexibility for cargo owners, developing the logistics infrastructure and making prompt decisions. The assessment method for evaluating shipping carriers` competitiveness according to the customer preferences, the complexity of provided services, the company`s position in the market and customer satisfaction was suggested. The choice of the optimal private strategy under risk and uncertainty for enterprise development in the freight services market was justified.

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Section: Resultsmentioning

confidence: 99%

Strategic Development of Enterprises in the Freight Services Market

Karpova¹,

Toimentseva²,

Haitbaev³

2019

Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2018)

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“…Customers may choose to pick certain providers' services based on their quality [13,14,20]. Berezny and Konecny [51] state that customers judge service quality based on the number of complaints received.…”

Section: Service Provider Factorsmentioning

confidence: 99%

Service Customer Loyalty: An Evaluation Based on Loyalty Factors

Vilkaitė-Vaitonė

Skačkauskienė

2020

Sustainability

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This study sheds light on customer loyalty based on three groups of factors (customer, service provider, and environment). Noting the diversity of the effects of customer loyalty factors, this research investigates the impact of every factor upon customer loyalty. This paper provides an innovative insight into how a variety of customer loyalty factors might be combined into a single measure of customer loyalty. Finally, this study examines phases of customer loyalty and identifies the factors that prevent a peak of customer loyalty. The factors determining customer loyalty explain why customers move across different loyalty phases over time. The results of the empirical testing confirmed the practical applicability of the suggested approach for evaluating customer loyalty based on these factors. An innovative approach to the evaluation of customer loyalty is essential for marketers because it will help them to evaluate loyalty in cases where data about customer behavior are not collected. The findings of the research contribute to a better understanding of which factors are a viable basis for increasing customer loyalty, specifically in the catering and beauty markets, and offer guidance to marketing managers on how to shift customers to more desirable loyalty phases.

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“…However, there are some cases where the concept of reliability is diversified in other ways. Reliability of connections is sometimes separated from general punctuality, and it is shown that reducing the probability of delays is particularly important for passengers with transfers [46,59]. Another aspect is the occurrence of cancelled runs, which self-evidently may come out as an important facet of reliability in studies where it is separated from on-time performance [24].…”

Section: Time 441 Reliabilitymentioning

confidence: 99%

Preferences in regional public transport: a literature review

Hansson

Pettersson

Svensson

et al. 2019

Eur. Transp. Res. Rev.

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The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences.

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The Impact of the Quality of Transport Services on Passenger Demand in the Suburban Bus Transport

Cited by 27 publications

References 2 publications

Strategic Development of Enterprises in the Freight Services Market

Strategic Development of Enterprises in the Freight Services Market

Service Customer Loyalty: An Evaluation Based on Loyalty Factors

Preferences in regional public transport: a literature review

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