Komunikasi efektif merupakan kunci bagi perawat untuk mencapai keselamatan pasien berdasarkan standar keselamatan pasien di rumah sakit. Rumah sakit Raden Mattaher Provinsi Jambi merupakan salah satu rumah sakit yang telah menerapkan program keselamatan pasien sejak tahun 2010. Tujuan penelitian ini adalah untuk mengetahui hubungan komunikasi efektif dengan pelaksanaan budaya keselamatan pasien di RSUD Raden Mattaher Provinsi Jambi. Metode penelitian ini adalah kuantitatif dengan menggunakan desain Cross Sectional. Teknik pengambilan sampel menggunakan random sampling. Instrument pada penelitian ini menggunakan kuesioner. Analisis data menggunakan analisis univariat dan analisis bivariat dengan uji Chi Square. Hasil penelitian menunjukkan ada hubungan signifikan pelaksanaan budaya keselamatan pasien dengan komunikasi efektif nilai p=0,00 3,409 (95% CI= 1,796-6,471). dengan adanya komunikasi efektif dengan metode SBAR dapat digunakan untuk meningkatkan budaya keselamatan pasien yang baik di rumah sakit.
Quality is a concept that is applied and practiced in the same way and style in every situation. RSUD dr. Rasidin Padang is a type C government-owned hospital with minimal facilities. The purpose of this study was to determine the relationship between the quality of health services and the level of satisfaction of inpatients at dr. Rasidin Padang. The design of this study was a cross-sectional analytic survey. The population was all inpatients at dr. Rasidin as many as 48 people taken by total sampling. The results showed that 64.6% of respondents expressed dissatisfaction with health services, 70.8% of respondents stated that the quality of health services was not good, 64.6% of respondents stated that they were not good with physical evidence (Tangibles), 62.5% of respondents said they were not Good for reliability (reliability), 64.6% of respondents said they were not good at responsiveness (Responsiveness), 58.3% of respondents said they were not good at assurance (Assurance), and 64.6% of respondents said they were not good at empathy (Emphaty) . Variables that have a significant influence on service quality with the level of patient satisfaction (pvalue = 0.001), physical evidence (pvalue = 0.028), reliability (pvalue = 0.001), responsiveness (pvalue = 0.028), assurance (pvalue = 0.007), empathy (pvalue = 0.028). It is recommended that the relevant agencies conduct a patient satisfaction survey at least once a year by utilizing the existing suggestion box.
This study aims to determine the determinants of willingness to pay national health insurance contributions to independent participants in Jambi City. This study uses a quantitative method with a cross sectional design. The population is all participants of the National Health Insurance (JKN) in 3 sub-districts (East Jambi District, Jambi Market and Jelutung) namely 42,592 participants. The sampling technique used was purposive sampling. The results of this study indicate that there is a relationship between, income, perception of illness and ability to pay contributions with willingness to pay contributions, and there is no relationship between education and the number of family members with willingness to pay contributions.
The prevalence of toddler pneumonia in Jambi was fluktuative since 2019, and never achived of minimal standart services. This study aims to determine performance of finding pneumonia under five by health workers at the Jambi City Health Center in 2021. This type of research was a quantitative study with a Cross Sectional design. The sampling technique used a total sampling of 60 health workers. Data collected by using a questionnaire. The results showed that there was a significant relationship between motivation,, supervision,, support from the head of the health center, training, and support from colleagues, with performance of finding pneumonia. It is hoped that the health center will carry out outreach efforts to the community regarding the prevention of pneumonia which is integrated with the STOP Pneumonia program. It is also hoped that the Jambi City Health Office will routinely hold training on pneumonia under five.
The decrease in the number of old patient visits in 2019 to 2020, namely patients who carry out reuse at the Jambi Kambang General Hospital. The decreasing number of old patients in several polyclinics and emergency rooms can be a symptom of a decrease in loyalty to Kambang Jambi General Hospital. This study aim to determine the relationship between the perception of the marketing mix and the loyalty of outpatients at Kambang Jambi General Hospital. This research was quantitative study used cross sectional desain. Sample was outpatients, totaling 105 patients, taken with purposive sampling technique. Data collected from July 2021 to March 2022, used questionnaires that has been tested for validity and reliability. Data analyzed by two-stages such as univariate and bivariate using chi-square test. There was correlation between the marketing mix and patient loyalty with the marketing mix of Place (p-value=0.017) PR=2.899, Promotion (p-value=0.000) PR=4526, People (p-value=0.000) PR=6.789, Process (p-value=0.001) PR=3.955, and Physical evidence ( p-value=0.009) PR=3.018. Meanwhile, product marketing mix (p-value=0.136), and price (p-value=0.371) unrelated to loyalty. The variables that have a correlation with the marketing mix are place, promotion, people, process, and physical evidence, and those that do not have a correlation with the marketing mix are product and price. Thus, the hospital is expected to be able to improve the marketing mix of places, promotions, people, processes, and physical evidence tailored to the needs and desires of patients so that patient loyalty increases at Kambang Jambi General Hospital. Keywords : Patient, Perception, Marketing Mix, Loyalty ABSTRAK Menurunnya jumlah kunjungan pasien lama pada tahun 2019 sampai 2020, yakni pasien yang melaksanakan pemanfaatan ulang di Rumah Sakit Umum Kambang Jambi. Jumlah pasien lama di beberapa poli dan juga instalasi gawat darurat (IGD) yang menurun sehingga mampu menjadi gejala adanya penurunan loyalitas bagi Rumah Sakit Umum Kambang Jambi. Penelitian ini bertujuan untuk mengetahui hubungan persepsi bauran pemasaran dengan loyalitas pasien rawat jalan di Rumah Sakit Umum Kambang Jambi. Penelitian ini dilakukan dengan metode kuantitatif dengan pendekatan Cross sectional. Sampel penelitian yaitu pasien rawat jalan yang berjumlah 105 pasien. Teknik pengambilan sampel yaitu Purposive sampling. Pengumpulan data dilakukan pada bulan Juli 2021 hingga Maret 2022, menggunakan kuesioner yang sudah di uji validitas dan reliabilitas. Analisis dua tahap univariat dan bivariat dengan uji kai-kuadrat. Terdapat hubungan bauran pemasaran terhadap loyalitas pasien dengan bauran pemasaran Tempat (p-value=0.017) PR=2.899, Promosi (p-value=0.000) PR=4526, Orang (p-value=0.000) PR=6.789, Proses (p-value=0.001) PR=3.955, dan Bukti fisik (p-value=0.009) PR=3.018. Sedangkan yang tidak berhubungan yaitu bauran pemasaran Produk (p-value=0.136), dan Harga (p-value=0.371). Variabel yang memiliki korelasi dengan bauran pemasaran adalah tempat, promosi, orang, proses, dan bukti fisik, dan yang tidak memiliki korelasi dengan bauran pemasaran adalah produk dan harga. Dengan demikian, rumah sakit diharapkan untuk dapat meningkatkan bauran pemasaran tempat, promosi, orang, proses, dan bukti fisik yang disesuaikan dengan kebutuhan dan keinginan pasien sehingga loyalitas pasien meningkat di Rumah Sakit Umum Kambang Jambi. Kata Kunci: Pasien, Persepsi, Bauran Pemasaran, Loyalitas
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