Purpose This is an empirical study of knowledge management performance (KMP) at a university and the purpose of this paper is to examine the relationship between knowledge management process (KMPR), KMP and job performance (JP). Design/methodology/approach The data were collected using a questionnaire, as the instrument for the primary data collection, with total collected back responses of 207 from university lecturers who have actually participated. Structural equation modeling technique was used to fully analyze the data in order to determine what level of the relationship between knowledge management (KM) and JP existed. Findings The main findings were related to confirming the two main hypotheses of the research that were related to testing if there were relationships between the KMPR (represented by seven surrogate measures, namely, knowledge identification, knowledge creation, knowledge collection, knowledge organizing, knowledge storage, knowledge dissemination and knowledge application) and KMP, as well as if the KMP was related to the JP. Originality/value This paper focuses on investigating the actual role of KM at a university, which is assumingly a knowledge factory. Contrary to the conventional wisdom that presumes the importance of KM and specially when there is no proper KM regiment in place, the paper reports the limited influence KM has on staff JP. It is one of the few studies that fills the gap in the literature concerned with the relationship between KM and JP and perhaps the first to provide insights about the KM intricacies at a Jordanian University.

This paper studies the nature of the implementation process of strategic decisions within three banks in Jordan. To gain a better view of the implementation process, a qualitative research was carried out. Interviews, observations, and documentation research were used in order to collect the primary data of this study. It is believed that culture might have an effect on the way strategic decisions are implemented in organizations. Having reviewed the extant literature, it was found that four factors may be used to explain the nature of this process 258 within the three banks. These factors are the use of an external company, the use of a simulation technique, the use of an incremental approach, and the use of a buffering time period. Finally, the analysis of the data revealed that culture is expected to play an important role in the implementation process and in the way this process is implemented within banks in Jordan.

This empirical study focused on investigating the perceived trust surrogated by a number of hypothesized factors and its effect on the choice of method of payment. The data were collected using a questionnaire, as the instrument for the primary data collection, with total collected back responses of 214 from customers of MarkaVIP. Structural equation modeling technique was used to fully analyze the data in order to determine what level of the relationship between the constituting factors of the perceived trust and the method of payment. The main findings were related to confirming the seven main hypotheses of the research that were related to testing if some factors were important to forming perceived trust by customers. Four factors (reputation, security, familiarity, and ease of use) were found to have a positive effect and the remaining three were not (privacy, size and usefulness). In addition, having perceived trust meant no preference to any method of payment by the customers. Keywords E-Payment, Perceived Trust, EPS, E-Commerce, Security, Structural Equation ModelingM. Maqableh et al. 410payment system designed to preserve security and privacy. PayCash had special techniques to generate trustworthy records of transactions and fraud detection [2]. Trust issues that are necessary for an electronic payment system to be utilized as a common medium of financial transactions are: identification, authentication, accountability, authorization, and availability [3] [4]. Some payment systems like the ones on mobile can provide independence in time and place, remote payments, availability, and queuing avoidance [5] [6]. Currently, payment systems support environments where traditional payment systems could not function properly.Experts usually divide payment systems into four categories: Credit Card Payment System, Online Electronic Cash System, Electronic Cheque System and Smart Cards based Electronic Payment System. The said categories can be distinguished based on what is being transmitted over the network and could be evaluated based on their requirements such as: security, acceptability, convenience, cost, anonymity, control, and traceability [7] [8]. Subsequent to Sumanjeet's (2009) stated methods of e-payment systems and their challenges, there had been a discussion covering different aspects including security measurements which had been suggested for these aspects as well as conducting possible solutions [7]. For example, when using debit cards, it is easier to perform many payment transactions for different pay services but, convincing the majority of customers to use this method of payment requires much convincing as people at large are still not satisfied and would prefer to perform payments physically which raise the consideration of trust factor in those plastic cards. One possible reason behind this is the lack of trust in some e-payment transactions due to frequent malfunctioning, potential fraud, and the unavailability of e-payment machines on demand which raises uncertainty among the public about th...

The purpose of this paper is to explore the realities of the e-government as well as to examine the challenges and complexities of its implementation in the context of Jordanian society.A brief analysis of Jordanian published e-government vision and strategy is presented together with a review of relevant literature as related to national and international reports as well as some working papers. A number of interviews and focus groups were carried out and relevant data analyses were performed. Finally, the paper highlights the potential challenges facing the implementation of e-Government and presents a proposal for further empirical research in the form of a comprehensive research project requiring hard data collection through the suggested instruments.

Background/aims Electronic medical records are the most common E-health application and they are starting to be implemented worldwide. In Jordan, the introduction of electronic medical records helps to improve quality and reduce service costs. This article aimed to examine how the implementation of electronic medical records impacted health service quality in Jordan. Methods A cross-sectional study was conducted in Jordanian hospitals that used electronic medical records. The data were collected using a self-administered questionnaire, which 582 healthcare professionals returned. The Statistical Package for Social Sciences was used to perform descriptive and statistical analyses. Results The results showed that there was a statistically significant impact when using electronic medical records. These findings were divided into two categories: function (practice management, communication, documentation or data entry, and medication management) and on the quality of services (reliability, responsiveness, assurance, and empathy). Conclusions The research indicated that using electronic medical records improved the quality of health services.

ALPHA Company is an exclusive shopping community in the Middle East covering 8 countries (The GCC Region, Lebanon & Jordan) and provides exclusive access to time limited sales of different brands at discounts reaching 50-85% off retail price to its 3 million members and one million Facebook fans. The company has distinguished itself by offering an amazing collection of new brands and latest fashions at privileged prices and acceptable lead time.This research was conducted to appraise the organizational performance before and after implementing the ERP system using the Balanced Scorecard as a performance tool measurement.The company was facing many problems in the value chain including primary and support activities. It was suffering from inefficiencies within the internal operations (Logistics and Shipping, sourcing, procurement and warehousing), in addition to a lot of difficulties in managing its financial transactions.Based on the results of this research, it was concluded that after implementing the ERP system, the company became more efficient and effective in the value chain activities. In addition, its performance was enhanced and most of the problems were resolved successfully which led to better customer satisfaction and better reputation in the market.

No abstract

No abstract