Effective complaint‐handling by an organization can result in such benefits as consumer satisfaction, company / brand loyalty, favorable word‐of‐mouth publicity and decreased litigation. Therefore, organizations should consider the application of strategic marketing concepts when establishing complaint‐handling policies. Alternative strategies are proposed and a model for formulating a complaint‐handling strategy is described.
This publication/database reports research involving pesticides. It does not contain recommendations for their use, nor does it imply that the uses discussed here have been registered. All uses of pesticides must be registered by appropriate State and/or Federal agencies before they can be recommended. CAUTION: Pesticides can be injurious to humans, domestic animals, desirable plants, and fish or other wildlife-if they are not handled or applied properly. Use all pesticides selectively and carefully. Follow recommended practices for the disposal of surplus pesticides and pesticide containers.
Hansen, Richard W.; and Markin, George P., "A retrospective analysis of known and potential risks associated with exotic toadflax-feeding insects" (2005
AbstractTo date, eight exotic toadXax-feeding insect species have been accidentally or intentionally introduced to North America. Reports on their establishment and impact have been recorded for more than 60 years. Environmental risks linked to biological control of toadXax were identiWed in terms of host resources and undesirable impacts on the target species through the critical review of this record. Data gaps revealed during this retrospective analysis are addressed through suggestions for future research and associated experimental methodologies. Known and potential impacts of toadXax-feeding insects on both invasive toadXax and non-target species are examined. Recent programmatic demands for demonstrated agent eYcacy and stringent host selectivity during the prerelease screening process clearly illustrate that classical biological control of invasive toadXax in North America is progressing beyond the so-called lottery approach.
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