The research theme is "Islamic Bank Management". The research objective was to see the effect of people, process, and physical evidence on the customer's decision to save in Islamic banks. The object of research is Islamic banks in West Sumatra. The study sample was 250 customers. Research is causality. The research method is quantitative. The results of the study are: 1) People significantly influence saving decisions, 2) Process significantly influences saving decisions, 3) Physical evidence significantly influences saving decisions.
The package delivery service business experiences intense competition between transportation companies. This form of competition is marked by the proliferation of shipping service companies in Indonesia. Many of these companies are managed by the private sector and only one is managed by the state, namely PT. Pos Indonesia (Persero). PT. Pos Indonesia (Persero) has one package delivery service company, namely PT. Indonesian Postal Delivery Services (Persero). This company is a state company that provides public services, but competes strictly with private companies. Currently, many people do not use the services provided by PT. Pos Indonesia (Persero), so that it is forgotten by the public. Factors that greatly influence are the many delivery service industries that offer added value. The most widely offered offer is speed and accuracy to the destination, wider coverage and low cost. This study aims to identify the factors that influence the satisfaction of consumers who are loyal to using the services of PT. Indonesian Postal Delivery Services (Persero). The method used is descriptive quantitative research on consumer decision factors at the Air Bangis post office in West Pasaman, West Sumatra. The results obtained are that customer trust has no positive and insignificant effect on consumer decisions with a significant level of 0.451. Brand Recall has a positive and significant effect on Consumer Decisions with a significance level of 0.001. Word of Mouth has a positive and significant effect on consumer decisions with a significance level of 0.000. So that this research can be used as a recommendation by package service providers in identifying factors in retaining customers.
This study aims to analyze the loyalty of Islamic bank customers in West Sumatra. The object of research is all Islamic banks operating in West Sumatra. The population of this study is all Islamic banking customers in the province of West Sumatra. The research sample is 200 Islamic bank customers. The technique used in sampling is a non probability sampling method using Convenience sampling. The level of customer loyalty can be seen from the level of brand loyalty. In general, customer loyalty to Islamic banks in West Sumatra is very good or loyal. This can be seen from the value of the possibility of brand transfer (ProT) of Islamic banks in West Sumatra is (25.5%) and the Atrition Rate is (3%), these results indicate the percentage of a customer moving to another company, which is obtained from the reduction in the value of ProT with a percentage of non-loyal values
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