2019
DOI: 10.15548/maqdis.v4i1.211
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Pengaruh People, Process, Dan Physical Evidence Terhadap Keputusan Menabung Di Bank Syariah

Abstract: The research theme is "Islamic Bank Management". The research objective was to see the effect of people, process, and physical evidence on the customer's decision to save in Islamic banks. The object of research is Islamic banks in West Sumatra. The study sample was 250 customers. Research is causality. The research method is quantitative. The results of the study are: 1) People significantly influence saving decisions, 2) Process significantly influences saving decisions, 3) Physical evidence significantly in… Show more

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Cited by 13 publications
(15 citation statements)
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“…Literature also highlights the significant role of promotion in influencing consumer behavior. In promoting Sharia banking products, effective promotion can be the key to attracting interest and awareness of the community towards Sharia financial products (Andespa, 2017). Several studies emphasize that proper and efficient promotion can help enhance awareness and interest in the community regarding Sharia banking products and services (Argantara & Annisa, 2023).…”
Section: Discussionmentioning
confidence: 99%
“…Literature also highlights the significant role of promotion in influencing consumer behavior. In promoting Sharia banking products, effective promotion can be the key to attracting interest and awareness of the community towards Sharia financial products (Andespa, 2017). Several studies emphasize that proper and efficient promotion can help enhance awareness and interest in the community regarding Sharia banking products and services (Argantara & Annisa, 2023).…”
Section: Discussionmentioning
confidence: 99%
“…Marketing is often described as the art of selling products, but people are surprised to hear that the most important part of marketing is not sales. (Andespa, 2017) This means that marketing management develops strategies by planning and coordinating all these activities to achieve a marketing program that integrates successfully.…”
Section: Understanding Marketingmentioning
confidence: 99%
“…If the service provided to customers is satisfactory and by what they expect and need, it means that customers will feel satisfied, which will have a good impact on the company. The company's name will increase by providing friendly, fast, thorough, good and accurate services to satisfy customers (Andespa, Wisanggara, Rasyad, & Adif, 2019). So the service…”
Section: The Effect Of Service Quality On Saving Decisionsmentioning
confidence: 99%