PurposeThe aim of this study is to investigate the relationship between quality of work life (QWL), employee commitment and the intention to stay of nurses in private hospitals in Malaysia.Design/methodology/approachA cross-sectional survey design was used in this study. Primary data were collected through self-administered questionnaires with nurses as the respondents from four private hospitals in the states of Selangor and Kuala Lumpur, Malaysia. Out of 300 questionnaires distributed, 202 valid responses were received. Statistical analyses employed were descriptive statistics, Pearson's correlation, confirmatory factor analysis and structural equation modeling (SEM).FindingsThe strongest QWL construct that contributed significantly to the intention to stay among respondents is work context, followed by work world, work design and work life/home life. The findings further indicate that employee commitment partially mediates the relationship between QWL and the intention to stay. In conclusion, if employees are contented with their QWL, the stronger will the employee commitment be in the organization and ultimately their intention to stay.Originality/valueThis study provides robust evidence for private hospital administrators to enhance their employees' QWL, especially if they are opting to ensure that the turnover of the staff is contained.
The purpose this study is to examine the importance of incorporating both technical-oriented and people-oriented Total Quality Management (TQM) within the context of the Malaysian manufacturing industry with the aim of improving overall productivity within the industry. The study adopts a quantitative approach usingPearson’s correlation and Structural Equation Modeling (SEM) to investigate the relationships between technical- and people-oriented TQM, production performance and productivity on a sample of 169 senior production or TQM managers. The results demonstrated substantial evidence whereby technical-oriented TQM dimensions, namely ‘benchmarking’, ‘quality measurement’ and ‘process improvement’ exhibited significant impact on production performance and productivity. Furthermore, people-oriented TQM dimensions, namely ‘employee focus’, ‘customer focus’ and ‘supplier relations’ played a significant role in enhancing productivity. As such, the results of the study suggest that both TQM orientations are crucial for a successful adoption of TQM. The findings of the effect of TQM dimensions on production performance and productivity of Malaysian manufacturing organizations have been encouraging. Future studies should exploredeterminants of productivity that is in line with the business landscape of specific industries, in order to meet the growing demands of high-quality outputs.
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