The Effects of People- and Technical- Oriented TQM on Productivity: The Mediating Role of Production Performanc

Agus, Arawati; Selvaraj, Rajni

doi:10.33736/ijbs.3249.2020

Cited by 10 publications

(6 citation statements)

References 43 publications

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“…Risk management tools are undoubtedly part of the hard dimension of the TQM. The soft dimension of TQM entails those factors related to the improvement of personnel management, development of relationships with suppliers, focus on customers, interpersonal communication, shared vision and leadership (Pool, 2000; Fotopoulos and Psomas, 2009; Mohammad Mosadeghrad, 2014; Agus and Selvaraj, 2020; Vihari et al. , 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

Innovative profiles of TQM in banking management. The relationship between employee training and risk mitigation

Testa

D’Amato

Singh

et al. 2023

TQM

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PurposeThis paper aims to investigate the relationship between employee training and bank risk to verify whether and to what extent an increase in employee training, as a soft component of total quality management (TQM), affects bank risk.Design/methodology/approachThe research adopts a panel regression, based on a unique dataset of a sample of Italian banks over the period 2011–2018, to test whether employee training affects bank risk, measured alternatively in terms of Z-score, a proxy of bank stability and non-performing loans (NPLs)/gross loans ratio as a proxy of credit risk.FindingsResearch findings reveal that increasing employee training leads to growing bank stability. In contrast, credit risk is not affected by employee training. However, by investigating training heterogeneity, this study found that the increase in the number of managerial training hours, as a proxy for soft skills training, negatively impacts credit risk. Therefore, an increase in soft skills leads to a reduction in bank credit risk.Research limitations/implicationsThis study provides empirical evidence in support of the relationship between employee training and bank risk, which seems novel in the literature. From a managerial point of view, this study highlights the need for banks to pay attention to the skills, particularly soft skills, that banks' employees must possess to effectively manage bank risk and, more specifically, the core bank risk.Originality/valueEmpirical evidence on the relationship between employee training, soft/hard skills and bank risk appears limited if not absent. Therefore, the findings provide insights for a more nuanced interpretation of variables that affect bank risk.

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Section: Literature Reviewmentioning

confidence: 99%

Innovative profiles of TQM in banking management. The relationship between employee training and risk mitigation

Testa

D’Amato

Singh

et al. 2023

TQM

View full text Add to dashboard Cite

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“…Firms need to set performance criteria to evaluate control, measure production performance and improve the production process. Performance measures can be used to compare the performance of different businesses, facilities, departments, people or machines as well as production performance (Agus and Selvaraj, 2020). According to Skinner (1969), in the 1960s and early 1970s, most businesses found that production provided their customers with no output other than cost and quality.…”

Section: Production Performance (Pp)mentioning

confidence: 99%

Examination of export and production performances of textile companies making export-focused production on the return to normal life from pandemic

Çakır

Adıgüzel

Zehir

et al. 2022

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PurposeThe purpose of this study is to examine the effects of production capabilities, competition intensity and marketing and sales capabilities on the export and production performances of textile companies engaged in export-oriented production return to normal life from the pandemic.Design/methodology/approachWithin the scope of the research, a sample of 683 white-collar expert participants was taken and a scale consisting of 29 statements in total was presented to them. The structural equation modeling (SEM) model was analyzed with the study SmartPLS. At the first stage, the relations between the scale expressions and the variables were given with factor loads and weights, validity/reliability analyzes were made for the model, and finally, the research model was tested.FindingsAs a result of the analysis in the research, it can be explained that the production capabilities and marketing and sales capabilities are important for the performance of the companies, at the same time the intensity of competition keeps the companies in a dynamic structure and the intensity of competition is also important for the companies to develop themselves.Research limitations/implicationsConsidering the limitations of the research, data were collected from white-collar employees working in export-oriented textile companies in Istanbul. Because in order to answer the questions about the variables representing the research model, expert and authorized employees were required.Practical implicationsIt can be explained that the performance of companies in the production sector is positively affected if they discover opportunities in risky environments so that they can gain an advantageous position over their competitors in an intense competitive environment. Because it can be assumed as a result of the analysis that textile companies want to evaluate the opportunities in the competitive environment by using their production, marketing and sales abilities during the pandemic process.Originality/valueThe research is unique in that it sets an example for future studies by examining the effects of production capabilities, competitive intensity and marketing and sales capabilities, which are likely to affect the performance of textile companies in the return of normal life from pandemic conditions.

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“…Production performance positively affects customer-related performance, which leads to achieving competitive advantages over their rivals (Agus, 2011). Firms’ productivity is dependent on production performance (Agus and Selvaraj, 2020). Production performance is defined as the sum of all successes in quality, cost efficiency, speed and flexibility is also viewed as a direct driver of profitability (Lita et al , 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

“…An essential favourable link between information supply and improved production performance was also discovered (Choe, 2004). It has been indicated that declined labour costs, enhanced throughput and matching products’ qualifications can increase firms’ production performance (Agus and Selvaraj, 2020). Enhancing production performances supports the achievement of outstanding business performance.…”

Section: Literature Reviewmentioning

confidence: 99%

Does market performance mediates the nexus between production performance and financial performance in manufacturing companies?

Shanak

Abu-Alhaija

2022

JIMA

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Purpose Based on recent government reports, the manufacturing industry is considered one of the most important sectors in Palestine. In this sense, this empirical study aims to investigate the influence of production performance on financial and market performances, assess the influence of market performance on financial performance and test the mediating role of market performance on the relationship between production and financial performances. Design/methodology/approach A convenience sampling method was applied. Accordingly, a set of questionnaires was distributed to 384 managers at Palestinian manufacturing enterprises. Structural equation modelling (SEM) was applied to analyse the collected data. Findings The study findings unveiled that production performance directly positively has a positive and direct influence on the financial and market performances. Furthermore, the result revealed that financial performance is positively affected by market performance level, whereas market performance has a partial mediation role in the relationship between financial and production performances. Research limitations/implications The study designs are restricted to the manufacturing companies. Hence, the empirical results may not generalise to the other industries. Practical implications The findings of this study can draw responsible parties and firms’ top management attention in developing countries to the importance of market performance as a key pillar of firm performance. Originality/value To the best of authors’ knowledge, most of the prior contemporary studies have been restricted to examine the direct relationship and have not considered the mediating influence of market performance. Besides, this study emphasised the inter-relationships between the firms’ performance dimensions. This study contributes to manufacturing firms’ performance literature by providing further validation of the performance scales from a developing countries “Palestine” with unique business environment because it is under ongoing occupation.

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The Effects of People- and Technical- Oriented TQM on Productivity: The Mediating Role of Production Performanc

Cited by 10 publications

References 43 publications

Innovative profiles of TQM in banking management. The relationship between employee training and risk mitigation

Innovative profiles of TQM in banking management. The relationship between employee training and risk mitigation

Examination of export and production performances of textile companies making export-focused production on the return to normal life from pandemic

Does market performance mediates the nexus between production performance and financial performance in manufacturing companies?

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