Significant changes in the development of science and technology have had an impact on the implementation of public services. The government is required to increasingly provide transparent and accountable public services to the wider community. Along with the development of technology, the method of submitting complaints about public services has also changed, people can now submit their complaints through a system called LAPOR (People's Aspiration Service and Online Complaints to the Community). However, not all levels of society understand how to use the system, so the Administration Department, FISIP, Airlangga University initiated a community service program to socialize the LAPOR system in Semanding Village, Semanding District, Tuban Regency. The method used is a seminar with a structured two-way interaction pattern so that it is more focused in discussing issues or complaints that exist in the village to be submitted to the government. abstrakPerubahan yang signifikan dalam perkembangan ilmu pengetahuan dan teknologi membawa dampak dalam implementasi pelayanan publik. Pemerintah dituntut untuk semakin menyediakan pelayanan publik yang transparan dan akuntabel kepada masyarakat luas. Seiring dengan perkembangan teknologi, metode penyampaian keluhan akan pelayanan publik juga ikut berubah, masyarakat saat ini bisa menyampaikan keluhannya melalui suatu sistem yang disebut LAPOR (Layanan Aspirasi dan Pengaduan Online Rakyat pada Masyarakat). Akan tetapi tidak semua lapisan masyarakat memahami bagaimana menggunakan sistem tersebut, sehingga Departemen Administrasi, FISIP, Universitas Airlangga menggagas kegiatan pengabdian masyarakat sosialisasi sistem LAPOR di Desa Semanding, Kecamatan Semanding, Kabupaten Tuban. Metode yang digunakan adalah dengan seminar dengan pola interaksi dua arah yang terstruktur sehingga lebih terfokus dalam membahas mengenai permasalahan atau keluhan yang ada di desa untuk disampaikan kepada pemerintah.
Answering the need of non-formal education or courses that reach all levels of society in the field of information and communication technology (ICT), the Government of Surabaya through the Department of Communications and Information Technology has developed Broadband Learning Center (BLC). Keywords: e-governance, community development, implementation, training, information, communication, technology AbstrakDalam menjawab kebutuhan akan tersedianya pendidikan non-formal atau kursus yang bisa melayami seluruh lapisan masyarakat dalam bidang teknologi informasi dan komunikasi (TIK), Pemerintah Kota Surabaya melalui Dinas Komunikasi dan Informatika memiliki program Broadband Learning Center (BLC). BLC berperan dalam community development yang ada di Kota Surabaya, karena masyarakat bisa memilih pelatihan program apa yang dibutuhkan dan bisa mendaftarkan pelatihan baik mandiri maupun berkelompok secara gratis. Penelitian ini bertujuan untuk mendeskripsikan framework dalam BLC sebagai implementasi dari e-governance yang dilakukan oleh Pemerintah Kota Surabaya; dan mendeskripsikan peranan BLC dalam community development di Kota Surabaya, sehingga dapat mewujudkan e-governance pada Pemerintah Kota Surabaya. Metode penelitian yang digunakan oleh peneliti adalah pendekatan kualitatif dengan tipe penelitian bersifat deskriptif, dengan fokus penelitian pada Dinas Komunikasi dan Informatika, BLC Rumah Bahasa, BLC Taman Prestasi, dan BLC Taman Flora. Hasil dalam penelitian ini adalah program BLC masyarakat diberikan pelayanan keterbukaan atas TIK, diberikan pelatihan untuk meningkatkan kapasitas dan kemampuannya menggunakan komputer, serta dapat mendorong pemahaman dan partisipasi masyarakat dalam program-program berbasiskan IT yang digalakkan oleh Pemerintah Kota Surabaya.Kata kunci : e-governance, community development, implementasi, pelatihan, informasi, komunikasi, teknologi PendahuluanPerkembangan teknologi informasi pada era globalisasi sangat pesat. Ditandai dengan hilangnya "batasan" wilayah antar negara, bahkan sampai pada tingkat desa yang memungkinkan memiliki jaringan dengan desa lain pada negara lain. Dalam membentuk jaringan baik untuk kebutuhan bisnis, pendidikan, maupun pelayanan sosial lainnya masyarakat dituntut untuk dapat mengakses dan memanfaatkan teknologi informasi dan komunikasi dengan optimal.Pada desa global, anak-anak dan remaja -dengan praktik yang mereka lakukan sendiri dan pilihan konsumen-berada di garda depan dalam perkembangan penggunaan teknologi informasi dan komunikasi (TIK), yang yang memiliki implikasi positif bagi masa depan masyarakat. Sejumlah pemikir dari ideologi yang beragam menunjukkan bahwa anak-anak dan remaja dapat bertindak sebagai "intelektual oposisi" dan "gerilyawan semiotik" dari jaman internet (Tapscott 1998).
The Covid-19 pandemic scrutinized the readiness and challenges of a country's control policies in the Asia Pacific region. This article aims to compare the policy capacity for Covid-19 control between the governments of Indonesia and Australia from the perspective of policy capacity theory. This article uses a qualitative case study method with data collection techniques for literature studies, online investigations, and data analysis. The two countries have something in common in implementing public health policies related to Covid-19, but the authors found different results. Based on the analysis using the theory of policy capacity, from the aspect of analytical capacity, it was found that the Indonesian Government was slow to respond to the Covid-19 pandemic. In contrast, the Australian Government carried out mandatory continuity of the Covid-19 policy. Then in terms of operational capacity, Indonesia still has minimum capacity and resources compared to those Australia. In terms of political capacity, the Government of Indonesia has lost public trust due to policy inconsistencies in controlling Covid-19. Meanwhile, the Australian Government can build public trust with transparent information disclosure. As a country with a large area and a high population in the face of Covid-19, it is necessary to strengthen policy capacity starting with practical policy design, leadership skills, good coordination between cross levels of government, and political legitimacy and public trust
Public administration have important task to provide public services in any sectors, to collect taxes from citizens, and other services to fulfill any citizens needed based on institutional law. Based on the values that make it easy for citizens in paying taxes, then the paradigm shift that emerged in the era of bureaucratic reform, particularly in order to improve the quality of public services in Indonesia is "bureaucrats should be able to serve", not to "receive services from the citizen ". To implementing the public services, SAMSAT East Java Province tried to made a new benchmarking strategy to increase the quality of public services itself. It called SAMSAT Delivery Service to made an easy way to collect automotive tax from citizens. SAMSAT Delivery Service is a breakthrough in service tax payment vehicle, which uses the values applied by the ministry in the private sector.This service is one of many superior service in SAMSAT East Java Province and an example project of public administration operational task in Indonesia.
ICT (Information and Communication Technology) has a goal to create an electronic-based government, which is expected to produce public service a fair, transparent, efficient, and the benefits felt by all citizens without exception. One form of public service as a result of the development of electronic government is the e-ID (Electronic Identity Card). Approaches or methods used by researchers is a qualitative approach to the type of research is descriptive, because the purpose of this study was to determine the implementation of e-ID cards in the city of Surabaya and to seeing whether the implementation of electronic government policy be used to facilitate public services, or simply as a tool for political purposes certain. The creation of the accuracy of population data to support development programs (in e-ID); Can be used as a data base in the elections to prevent double voting list. In the implementation in the field, district officers and officials assembled in the region (eg Department of Population and Civil Surabaya City) can not innovate in developing e-ID service, because there has been SOP from the main government.
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