All rights reserved 1 2 3 4 13 12 11 10 This volume is a product of the staff of the International Bank for Reconstruction and Development / The World Bank. The fi ndings, interpretations, and conclusions expressed in this volume do not necessarily refl ect the views of the Executive Directors of The World Bank or the governments they represent.

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The fi nding, interpretations, and conclusions expressed in this work do not necessarily refl ect the views of The World Bank, its Board of Executive Directors, the Inter-American Development Bank, its Board of Executive Directors, or the governments they represent. The World Bank and the Inter-American Development Bank do not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgement on the part of The World Bank or the Inter-American Development Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. Nothing herein shall constitute or be considered to be a limitation upon or waiver of the privileges and immunities of The World Bank or IDB, which privileges and immunities are specifi cally reserved.

Reservados todos los derechos 1 2 3 4 13 12 11 10 El presente volumen es obra del personal del Banco Internacional de Reconstrucción y Fomento/Banco Mundial. Las opiniones, interpretaciones y conclusiones aquí expresadas no son necesariamente refl ejo de la opinión del Directorio Ejecutivo del Banco Mundial ni de los países representados por este.El Banco Mundial no garantiza la exactitud de los datos que fi guran en esta publicación. Las fronteras, los colores, las denominaciones y demás datos que aparecen en los mapas de esta publicación no implican juicio alguno, por parte del Banco Mundial, sobre la condición jurídica de ninguno de los territorios, ni la aprobación o aceptación de tales fronteras. Derechos y autorizacionesEl material contenido en esta publicación está registrado como propiedad intelectual. Su reproducción o transmisión total o parcial sin la debida autorización puede constituir una violación de la ley vigente. El Banco Internacional de Reconstrucción y Fomento/Banco Mundial alienta la difusión de sus publicaciones y, normalmente, autoriza su reproducción sin demora.Los permisos para fotocopiar o reproducir cualquier parte de este material pueden obtenerse enviando una solicitud con toda la información necesaria a

The Policy Research Working Paper Series disseminates the findings of work in progress to encourage the exchange of ideas about development issues. An objective of the series is to get the findings out quickly, even if the presentations are less than fully polished. The papers carry the names of the authors and should be cited accordingly. The findings, interpretations, and conclusions expressed in this paper are entirely those of the authors. They do not necessarily represent the views of the International Bank for Reconstruction and Development/World Bank and its affiliated organizations, or those of the Executive Directors of the World Bank or the governments they represent.

Corruption and mismanagement of public resources can affect the quality of government services and undermine growth. Can citizens in poor communities be empowered to demand better-quality public investments? We look at whether providing social accountability training and information on project performance can lead to improvements in local development projects. The program we study is unique in its size and integration in a national program. We find that offering communities a combination of training and information on project quality leads to significant improvements in household welfare. However, providing either social accountability training or project quality information by itself has no welfare effect. These results are concentrated in areas that are reported by local officials as more corrupt or mismanaged, suggesting local agents have significant information about where corruption and mismanagement is worse. We show evidence that the impacts come in part from community members increasing their monitoring of local projects, making more complaints to local and central officials and increasing cooperation. We also find modest improvements in people's trust in the central government. The results suggest that government-led, large-scale social accountability programs can strengthen communities' ability to address corruption and mismanagement as well as improve services.

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