The spread of the corona virus (COVID-19) has had a massive impact on all business sectors in Indonesia. Food cold supply chain is a business sector that is quite badly affected. This is because the food cold chain requires special treatment to maintain its quality, has a relatively short life and cannot be returned. This article discusses the impact of the COVID-19 pandemic and its social impacts such as social restrictions and area lockdown on the business of food cold chain. It also discusses mitigation that needs to be done to anticipate related issues such as food supply-demand, food safety and some transportation challenges

This article investigates the impact of traceability of the quality of the information system on humanitarian logistics performance. There are four variables studied, namely electronic data interchange (EDI) adoption, blockchain (BC) adoption, radio frequency identification (RFID) adoption, traceability of humanitarian logistics, and humanitarian logistics performance. This research was conducted to assess disaster logistics services in the implementation of service principles in humanitarian logistics. The conceptual model is modeled by introducing three information technologies as independent variables and the humanitarian traceability and logistics performance as dependent variables. The questionnaire was distributed to 96 respondents, and the data was processed using PLS-SEM 2.0. The results show that EDI adoption has no significant effect on the traceability of ABOUT THE AUTHOR

customer satisfaction, loyalty, and trust as a moderating variable. Eighty respondents completed the formal survey. The pilot test and the structured questionnaire were analyzed using the SPSS 21 and Smart-PLS 2.0 to evaluate the relationship between the variables. The results of this study were accepted three out of eight hypotheses. The personnel service quality has a significant impact on customer satisfaction, customer satisfaction has a significant effect on customer loyalty, and technical service quality has a considerable impact on customer loyalty. The use of Kansei engineering for humanitarian logistics service in this study would provide a different perspective in terms of capturing the voice of customers' perception of relief logistics service quality