“Industry 4.0” marks the advent of a new wave of industrial robotics designed to bring increased automation to “extreme” touch practices and enhance productivity. This article presents an ethnography of touch in two industrial settings using fourth generation industrial robots (a Glass Factory and a Waste Management Center) to critically explore the social and sensorial implications of such technologies for workers. We attend to manifestations of dirt and danger as encountered through describing workers’ sensory experiences and identity formation. The contribution of the article is two-fold. The first is analytical through the development of three “filters” to grasp the complexity of the social and sensorial dynamics of touch in situ while tracing dispersed mediating effects of the introduction of novel technologies. The second is empirical, teasing out themes embedded in the sociosensorial dynamics of touch that intersect with gender, ethnicity, and class and relate to the technological mediation of touch.

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This paper critically discusses the combination of creative and social research methods to generate a novel approach to explore the multimodal technoscape. This paper draws on an interdisciplinary exploratory case study on interactive skin—an emergent technology that augments and/or interacts with the skin. This paper shows how concepts from skin studies and the HCI literature can be used to draw on creative methods to think about and with the body. We describe the use of an online probe pack, a speculative research workshop and sensory research interviews using ‘proxy feelers’ to agitate the design space of interactive skin futures. We show how combining these methods provoked and expanded the scope of interactive skin from the technological to the sensory and the social. We discuss the opportunities and challenges of the research dialogues that this approach facilitated, make the case for creative methodological improvisation and exploration of emergent technologies and show how creative and social research methods can be combined to explore the interconnection between technology, society and design.

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Touch is central to communication and social interaction. For both humans and robots touch is a mode through which they sense the world. A second wave of industrial robots is reshaping how touch operates within the labor process. Recent studies have turned their attention to the role of touch in Human-Robot Interaction (HRI). While these studies have produced useful knowledge in relation to the affective capacities of robotic touch, methods remain restrictive. This paper contributes to expanding research methods for the study of robotic touch. It reports on the design of an ongoing ethnography that forms part of the InTouch project. The interdisciplinary project takes forward a socially orientated stance and is concerned with how technologies shape the semiotic and sensory dimensions of touch in the 'real world'. We contend that these dimensions are key factors in shaping how humans and robots interact, yet are currently overlooked in the HRI community. This multi-sited sensory ethnography research has been designed to explore the social implications of robotic touch within industrial settings (e.g. manufacturing and construction).

Bringing touch into VR experiences through haptics is considered increasingly important for user engagement and fostering feelings of presence and immersion, yet few qualitative studies have explored users' iVR touch experiences. This paper takes an embodied approach–bringing attention to the tactile-kinaesthetic body–to explore users' wholistic experiences of touch in iVR, moving beyond the cutaneous and tactile elements of “feeling” to elaborate upon themes of movement and kinetics. Our findings show how both touch connections and disconnections emerged though material forms of tactility (the controller, body positioning, tactile expectations) and through “felt proximities” and the tactile-kinaesthetic experience thus shaping the sense of presence. The analysis shows three key factors that influence connection and disconnection, and how connection is re-navigated or sought at moments of experienced disconnection: a sense of control or agency; identity; and bridging between the material and virtual. This extended notion of touch deepens our understanding of its role in feelings of presence by providing insight into a range of factors related to notions of touch – both physical and virtual–that come into play in creating a sense of connection or presence (e.g., histories, expectations), and highlights the potential for iVR interaction to attend to the body beyond the hands in terms of touch.

No matter the combination of methods ethnographers bring to their research design and to participant observation, our pursuit to log, interpret, analyse and present the lives of those we meet is never an entirely intellectual or objective one. Ethnographic fieldwork is intimately sensory (Pink, 2015), invokes our imagination (Sparkes, 2009) and requires us to actively navigate social landscapes (Hammersley & Atkinson, 2007). There is a tendency for these elements to fade in terms of visibility and immediacy within the research process. For those in accord with Davies (2008), continuous reflexive labour becomes a core praxis to monitor the ways we observe and participate in this textured environment. Without this, we are left in the dark and are less able to see how we can (or should) respond to the nitty-gritty qualitative nature of ethnography. In this Chapter, two of methodological vignettes will act as entry points to unpack a set of tensions that commanded my attention during an eighteen month ethnography in Higher Education. 'You Look Like an Ivory Tower Student', for example, begins to troubleshoot ethnographic participation within educational environments. 'Going Dark', on the other hand, problematises the prioritisation of visual observations that are implicit in ethnographic tradition. Throughout these discussions a metaphor of being lured into darkness is offered as a productive orientation for ethnography.

Collaborative robots are increasingly entering industrial contexts and workflows. These contexts are not just locations for production, they are vibrant social and sensory environments. For better or for worse their entry brings potential to reorganize established tactile and affective dynamics that encompass production processes. There is still much to be learned about these highly contextual and complex dynamics in HRI research and the design of industrial robotics; common approaches in industrial collaborative robotics are restricted to evaluating ‘effective interface design’ whereas methods that seek to measure ‘affective touch’ have limited application to these industrial domains. This paper offers an extended analytical framework and methodological approach to deepen understandings of affect and touch beyond emotional responses to direct human-robot interactions. These distinct contributions are grounded in fieldwork in a glass factory with newly installed collaborative robots. They are illustrated through an ethnographic narrative that traces the emergence and circulation of affect, across material, experiential and social planes. Beyond this single case ‘tangled passages of tactile-affects’ is offered as novel and valuable concept, that is distinct from the notion of ‘affective touch’, and holds potential to generate holistic and nuanced understandings of how human experiences can be affected by the introduction of new robots in ‘the wild’.