This qualitative exploratory research paper presents a Manifesto for Digital Social Touch in Crisis - a provocative call to action to designers, developers and researchers to rethink and reimagine social touch through a deeper engagement with the social and sensory aspects of touch. This call is motivated by concerns that social touch is in a crisis signaled by a decline in social touch over the past 2 decades, the problematics of inappropriate social touch, and the well documented impact of a lack of social touch on communication, relationships, and well-being and health. These concerns shape how social touch enters the digital realm and raise questions for how and when the complex space of social touch is mediated by technologies, as well the societal implications. The paper situates the manifesto in the key challenges facing haptic designers and developers identified through a series of interdisciplinary collaborative workshops with participants from computer science, design, engineering, HCI and social science from both within industry and academia, and the research literature on haptics. The features and purpose of the manifesto form are described, along with our rationale for its use, and the method of the manifesto development. The starting points, opportunities and challenges, dominant themes and tensions that shaped the manifesto statements are then elaborated on. The paper shows the potential of the manifesto form to bridge between HCI, computer science and engineers, and social scientists on the topic of social touch.
This paper critically discusses the combination of creative and social research methods to generate a novel approach to explore the multimodal technoscape. This paper draws on an interdisciplinary exploratory case study on interactive skin—an emergent technology that augments and/or interacts with the skin. This paper shows how concepts from skin studies and the HCI literature can be used to draw on creative methods to think about and with the body. We describe the use of an online probe pack, a speculative research workshop and sensory research interviews using ‘proxy feelers’ to agitate the design space of interactive skin futures. We show how combining these methods provoked and expanded the scope of interactive skin from the technological to the sensory and the social. We discuss the opportunities and challenges of the research dialogues that this approach facilitated, make the case for creative methodological improvisation and exploration of emergent technologies and show how creative and social research methods can be combined to explore the interconnection between technology, society and design.
This paper argues that methodological uncertainty, such as that experienced by the social research community through the COVID-19 pandemic (2020–2022) is, and has always been, a vital part of the research landscape. Whilst recognising the many damaging effects of the uncertainties of the pandemic on research and researchers, we home in on the potential of the challenges raised by uncertainty as a force for methodological innovation. We introduce three InTouch project research studies conducted during Lockdown and reflect on the methodological challenges raised by the change and uncertainty of the pandemic. We describe our use, adaptation and reorientation of creative, sensory, and speculative methods to overcome these challenges. We reflect on how we mobilised the uncertain methodological terrain of digital touch and social research in the pandemic as a resource for methodological innovation.
The Catalogue of Touch offers a provocative and playful commentary on the commodification and commercialisation of touch and digital touch through a series of artistic responses. It imagines a menu of purchasable touch experiences facilitated by touch professionals -these respond to themes from my research on how people frame touch and digital touch in narratives of loneliness.
The social and sensory aspects of touch are critical for human communication, yet the challenges of haptic technology development and a focus on the technological means that digital touch communication often fails to realise the potential and promise of touch. The Manifesto for Digital Social Touch in Crisis responds to this through a call to action to rethink and reimagine digital touch. It offers 10 provocative statements as a resource for how haptic designers, developers and researchers might rethink and reimagine the social and sensory aspects of touch, and foreground these more in design.
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