“Industry 4.0” marks the advent of a new wave of industrial robotics designed to bring increased automation to “extreme” touch practices and enhance productivity. This article presents an ethnography of touch in two industrial settings using fourth generation industrial robots (a Glass Factory and a Waste Management Center) to critically explore the social and sensorial implications of such technologies for workers. We attend to manifestations of dirt and danger as encountered through describing workers’ sensory experiences and identity formation. The contribution of the article is two-fold. The first is analytical through the development of three “filters” to grasp the complexity of the social and sensorial dynamics of touch in situ while tracing dispersed mediating effects of the introduction of novel technologies. The second is empirical, teasing out themes embedded in the sociosensorial dynamics of touch that intersect with gender, ethnicity, and class and relate to the technological mediation of touch.
This paper critically discusses the combination of creative and social research methods to generate a novel approach to explore the multimodal technoscape. This paper draws on an interdisciplinary exploratory case study on interactive skin—an emergent technology that augments and/or interacts with the skin. This paper shows how concepts from skin studies and the HCI literature can be used to draw on creative methods to think about and with the body. We describe the use of an online probe pack, a speculative research workshop and sensory research interviews using ‘proxy feelers’ to agitate the design space of interactive skin futures. We show how combining these methods provoked and expanded the scope of interactive skin from the technological to the sensory and the social. We discuss the opportunities and challenges of the research dialogues that this approach facilitated, make the case for creative methodological improvisation and exploration of emergent technologies and show how creative and social research methods can be combined to explore the interconnection between technology, society and design.
Touch is central to communication and social interaction. For both humans and robots touch is a mode through which they sense the world. A second wave of industrial robots is reshaping how touch operates within the labor process. Recent studies have turned their attention to the role of touch in Human-Robot Interaction (HRI). While these studies have produced useful knowledge in relation to the affective capacities of robotic touch, methods remain restrictive. This paper contributes to expanding research methods for the study of robotic touch. It reports on the design of an ongoing ethnography that forms part of the InTouch project. The interdisciplinary project takes forward a socially orientated stance and is concerned with how technologies shape the semiotic and sensory dimensions of touch in the 'real world'. We contend that these dimensions are key factors in shaping how humans and robots interact, yet are currently overlooked in the HRI community. This multi-sited sensory ethnography research has been designed to explore the social implications of robotic touch within industrial settings (e.g. manufacturing and construction).
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