Several years ago Key Performance Indicators (KPIs) becoming a best measurement practiced by the government sectors. By practicing this approach in government agencies, the failure of delivery system which always voice out the public will address accordingly. Thus, this paper aims to look at the implementation of KPIs) mainly in Malaysian public sectors in response with Government Circular 20. With some adjustment of reformation in the public sector, the government has developed their own set of KPIs to measure the performance among agencies. In design of study, qualitative method through semi-structured interview was www.ccsenet.org/ass

Problem statement: The objectives of this study were to determine mean comparison all 6 dimensions between Cooperative Bank (CB) and Islamic Bank of Britain (IBB) in Leicestershire, United Kingdom, to compare the ranking for CB and IBB based on the customers preference and lastly to identify the similarities between CB and IBB based on customer preference. Approach: A sample of retail banking customers from CB and IBB was surveyed through a set of questionnaires. The proposed scale is called SERVQUAL and comprises 33 items named ‘CARTER’ with six dimensions (Compliance, Assurance, Reliability, Tangible, Empathy and Responsiveness), which customized for suitability of CB and IBB. The data was analyzed based on SPSS. Results: The study indicated that the mean comparison for all 6 dimensions were compared and shown that the Compliance issues were very important for IBB customers, while the same cannot be mentioned for the CB customers, who gave more importance to Empathy and Responsiveness. On the other hand, the highest ranked between IBB and CB were found, where the customers of IBB chose No interest paid nor taken on saving and loan as a preferred items and CB customers more preferred to chose Run on ethical value as the highest rank. The results also demonstrated that the similarities were found where almost of the items in Assurance have a similar ranking in both of banks. Conclusion/Recommendations: Future research should be conducted with a big number of respondents to ensure the representative and conclusive finding. Next, the new research needs to increase a number of banks to obtain the good result

This paper aims to make a comparative analysis of Malaysia's nation-building process and critically look at these programs; namely the Rukun Negara, Bangsa Malaysia and 1Malaysia by looking at three main angles; ideology, race and ethnicity as the nation-building components. Initial survey has found out that tolerant government compromise to integrate the multiracial Malaysian has contributed to the problems. Even though the recent trends show there is a tendency of Malaysian to be 'colour blind' due to some kind of democratization and freedom of information access, still however, it did not show any sign that racial politics will disappear for good. Its unique compositions that based on multiracial, multi-religious, multicultural and multilingual as well as geographically divided has been identified by many scholars as an obstacle to the construction of Bangsa Malaysia. Several efforts from Rukun Negara (national ideology), Bangsa Malaysia and the latest, 1Malaysia have been and are being made by the government in realizing the prospect but no avail. The question now, how the Malaysian-style of racial accommodation will survive, is the nation-building program have been sufficient enough to dispose racial sentiments among the multiracial Malaysian, and if it is not, what should be happening.

Historically, waterfronts developments have undergone various stages of development initiatives and become the most challenging tasks for planners and urban designers nowdays. It reflected a dynamic natural resources with special characteristics and regarded as the most important factors that influence the growth and image of the cities and had a significant impact on urbanization and modernization of the most cities in the near future, as experienced by most harbor cities in Europe, North America, Australasia, Japan and others. This paper attempts to understand the evolution of waterfront development within the framework of urban design and public spaces, as been practiced by Singapore and Turkey, and provided lesson to learn by taking Johor Bharu as a case. In future research, the urban studies on waterfronts will be important framework in cities development. The smart-partnership between local government and private should be more emphasized in order to achieve the world-class urban and cities development.

Every organization is competing to survive in this ever increasingly challenging market environment. In order to survive, they need pools of excellent, talented and productive human capital to work in organization. With that, organizations need to provide public servants with suitable benefits such as a good salary, appreciations, good remuneration and other form of benefits. However, there is still a numbers of complaints received the public regarding poor service delivery especially from the counter services and front-line employees. In fact, an increasing number of complaints have been made the public due to delays by public sectors' employees in term of service delivery. This might happen due to the lack of work motivation and resulted in poor work performance. Therefore, this study aims to identify the factors that contribute to low work motivation and also to examine the relationship between motivational factors with employees' work motivation. Questionnaires constructed were distributed to 97 respondents from each divisions in Immigration Department. Besides, Descriptive statistics and Pearson Correlation were used in analyzing the data. The findings revealed that communication is the major factor that contributes to their low work motivation. In addition, motivated employees agreed that rewards and recognition and also communication may motivate them to work. In relation to this, recommendations have been made for future improvement and suggestions proposed for future research.