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This research investigates the relationship between the job satisfaction and the customer satisfaction. Data were collected from 316 employees of IT sector who works for the support contracts and their respective contact persons of the clients they work for. Hence there were 632 respondents in all. Structural Equation Modeling (SEM) was used as the statistical technique. Results indicate that all eight job satisfaction facets studied in the research have significant positive impact on Customer Satisfaction and the Service Quality. Moreover, it is also found that the Service Quality partially mediates the relationship between all the studied job satisfaction facets and the Customer satisfaction.

Purpose The purpose of this paper is to investigate the impact of the role of trust in leaders in the relationship between dimensions of servant leadership and dimensions of organizational commitment in the information technology (IT) sector of Pakistan in post-COVID era. This paper also highlights the role of trust in leader as mediating mechanism among the examined variables. Design/methodology/approach Self-administered questionnaires were distributed to IT professional working in the IT sector of Pakistan. The sample included 283 across Pakistan. Structural equation modeling was used to analyze the data. Findings Results indicated that trust in a leader has a significant indirect effect on the relationship between the dimensions of servant leadership and organizational commitment. Upon further investigation, it is found that in the majority of cases, the nature of mediation is partial in nature. Whereas, it is found that trust in leader fully mediates the relationship between persuasive mapping and normative commitment. Furthermore, trust in leader is also found to be fully mediating the relationship between emotional healing and continuance commitment. Research limitations/implications This study is limited to the geographical boundaries of Pakistan, results obtained during the course of study have limited generalizability outside the country. Originality/value This paper aims at addressing a gap in the literature by developing a model of how trust in leader mediates the relationship between servant leadership and organizational commitment, and examine relationship between individual dimensions of servant leadership and organizational commitment.

This study, focusing on the longevity of large business organizations as a period of uninterrupted satisfactory financial market performance, has examined companies failing to demonstrate longevity, such as by being removed from the Dow Jones Industrial Average index. The present research has performed group-and case-level longitudinal analyses of financial performance indicators.Afterwards, the qualitative longitudinal analyses were conducted based on primary qualitative data of sampled US organizations listed on the Dow Jones Industrial Average index across 28 years (1986-2013). This study has found that, from a longitudinal perspective, negative inflection points of concerted declines in the frequency with which different longevity factors are mentioned are highly likely to be among the anticipatory indicators for the financial events of removal of the corresponding companies from the Dow Jones index. In other words, this study indicates that organizational longevity is closely related to the dynamics of company-level financial and managerial performance.

With the increase of globalization and technological advancements since the last few decades, organizations have gone through several changes in terms of workplace diversity, learning differentiation as well as organizational culture.This study aims to test the relationship between Learning Organization and Job Satisfaction in the IT Sector of Karachi. Data were collected from 209 such employees of the IT sector who have been working for the same organization for at least one year. Multiple Regression Analysis was used as the statistical technique. It was found that two of the dimensions of learning organizational practices namely continuous learning and strategic leadership have a signif icant impact on job satisfaction in the IT Sector of Karachi. Hence, it is suggested that managers in the IT Sector of Karachi should design the jobs in such a manner that employees be able to learn continuously. Furthermore, it is suggested that researchers should study the learning organizational practices in relation to other work outcomes such as employee engagement and turnover intentions.