<p>This research aims to determine the relationship between service qualities and repurchase intention with customer satisfaction as the mediator variable on e-commerce in Indonesia. Data were obtained from 162 respondents by using close and self-administered types of questions. The respondents independently filled the given questionnaires with the Likert scale and Structural Equation Model (SEM) was used for analysis. The findings show that customer satisfaction variable is a mediation of web service quality and repurchase intention on e-commerce in Indonesia.</p>
Purpose: The purpose of this activity is to improve the ability of Village-Owned Enterprises (BUMDes) managers in preparing financial plans, in the form of assessing feasibility studies, analysing income and expenses, and preparing financial transactions using digital technology. Research methodology: The method used in this community service activity is counselling, training and mentoring. The target of the activity is Village administrators and Village-Owned Enterprises (BUMDes). Results: The results of this community service activity is to increase knowledge about making financial report, increase knowledge about business plan, increase knowledge about feasibility studies, and increase knowledge about business digital technology. Conclusions: After the activity is carried out, the community gains knowledge, insight and understands the benefits of managers in preparing financial plans, managers in preparing financial plans, managers in preparing business plan, in the form of assessing feasibility studies, and using business digital technology. Limitations: The ability of village officials in the use of technology. Contribution: This service is useful for village officials and BUMDes administrators in choosing businesses that are in accordance with the potential of their village. Keywords: 1. Business Plan 2. financial report 3. feasibility studies 4. business digital technology
The trend of online shopping in Indonesia continues to increase, this is evidenced by data showing that the growth of online consumers in Indonesia is increasing by 30 percent every year.In the research conducted, identifying the quality of electronic services (e-service quality) and perceived consumer value are factors that have a direct influence on consumer satisfaction and have an indirect effect on loyalty after being moderated by the variable customer satisfaction. This research focuses on airplane e-ticket services for online travel agent companies, or (online Travel Agents/OTA), namely Treveloka. The problem of this research is whether service quality and perceived value of electronic consumers have a significant positive effect on consumer satisfaction. The purpose of this researchto knowthe magnitude of the influence of electronic service quality and consumer value perceptions on consumer satisfaction. The population and sample in this study are Traveloka consumers who make repeat purchases on the Traveloka website and sites in Bandar Lampung. Data analysis using multiple linear regression. The results of this study indicate thatelectronic service quality variable has a significant positive effect of 0.379 on satisfaction. Meanwhile, the consumer value perception variable has a significant positive effect of 0.324 on satisfaction. The implications of the calculation results of consumer satisfaction and perceived consumer value are considered very good with a high level of satisfaction. However, Traveloka should provide free consultation through its website regarding complaints or procedures for arranging vacation schedules and visits to a country. Interactive interactions can increase consumer knowledge and ability to get maximum results for the services provided by the Traveloka website.
The presence of e-commerce has changed consumer shopping behavior, and each consumer has different shopping behaviors based on their dispositions and psychological status, including emotional intelligence, which is seen as playing a role in determining consumer behavior in the online environment. Related to emotional intelligence, women generally have a higher emotional intelligence index than men. They tend to be more emotionally expressive, understand emotions better, and have greater abilities in terms of interpersonal skills. In addition, the survey results have proven that online consumers in Indonesia are dominated by the female gender and transact more often than men. This study aims to analyze the influence of female consumers' emotional intelligence on online shopping behavior by using a framework of cognitive, affective, and conative processes as a comprehensive theoretical foundation in the context of B2C shopping. Data collection was carried out on 200 female online shoppers, with hypothesis testing carried out using Partial Least Squares Structural Equation Modeling. The results proved that emotional intelligence plays a role in determining the shopping behavior of female online consumers, whose emotional intelligence has a significant effect on the satisfaction of their online shopping and has an impact on their intention to continue to use online channels for shopping and their loyalty to e-commerce websites.
The phenomenon of online shopping in the modern era continues to increase, so it is not surprising that business people need to pay attention to the importance of online customer reviews and provide the best quality e-service for customers to purchase products in the marketplace. One of the marketplaces that can be used is Shopee. The type of data used in this study is primary data obtained from the results of respondents' answers which were collected with the help of a questionnaire. The number of samples in this study were 120 respondents. The sampling method used purposive sampling, which is a technique to determine the sample with the appropriate criteria determined by the researcher. The analytical method used in this study is the validity test, reliability test, analysis stage using multiple linear regression, and hypothesis testing, namely the t test and the coefficient of determination (R2) test, with the help of the IBM SPSS 26 for windows application program. The results of this study indicate that the online customer review variable has a positive and significant effect on the purchasing decision variable. The e-service quality variable also has a positive and significant effect on the purchasing decision variable. In this study, the independent variable was able to explain the dependent variable by 49.8% while the rest was influenced by other variables outside the variables in this study.
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