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Purpose Following a contingent resource-based view (CRBV) perspective, this paper aims to explore the operating context in which supply chain resilience (SCRE) is likely to enhance the supply chain performance (SCP) of organizations. More specifically, the authors developed the ‘Supply Chain Resilience’ model wherein we considered two important exogenous context variables (supply chain relational practices [SCRPs] and network complexities [NCs]) and studied their moderating roles on the relationship between SCRE and SCP. The authors also investigated the conditional effect of SCRE on SCP at different levels of SCRPs and NCs. Design/methodology/approach This study used both qualitative and quantitative approaches. For the qualitative approach, a field study was undertaken, while the quantitative study was conducted via the use of a survey questionnaire of 274 apparel manufacturers and their suppliers in Bangladesh. The authors applied Hayes PROCESS enabled multiple regression analysis and structural equation modelling to statistically test the proposed research models. Findings The research findings revealed that SCRP and NC individually moderated the link between SCRE and SCP. The link between SCRE and SCP was strengthened via the interaction effect of SCRP and NC, even if the NC value was high. Practical implications The findings will assist supply chain managers in managing supply chain performance during uncertainties by strengthening resilience capability at different levels of NCs and SCRPs. Originality/value Drawing on CRBV, the authors studied how the conditional effects of exogenous variables (SCRP and NC) moderated the relationship between SCRE and SCP in both two- and three-way interactions, which is a novel approach in the SCRE literature and also extends the theoretical perspective of CRBV.

Purpose Despite the proliferation of supply chain risk management (SCRM) studies, a theoretically supported and empirically validated study on justifying the antecedents and measurement dimensions of supply chain resilience (SCRE) is rare. Therefore, drawing on extensive literature review, this study aims to explore and validate the antecedents and the measurement dimensions of SCRE. Design/methodology/approach This study uses positivist paradigm using quantitative method. However, it also uses qualitative approach in the form of field study to contextualize the research model. The quantitative study is conducted by operationalising a survey research. Partial least square-based structural equation modelling has been used to analyze the data. Findings Study results suggest that the psychometric properties of the SCRE dimensions, supply chain readiness, response and recovery, are reliable and valid. It also affirms that supply chain orientation (SCO), learning and development and supply chain risk management culture (SCRMC) significantly influence the SCRE. Further, SCRMC mediates the relationship between SCO and SCRE. Practical implications The findings of this study will assist the supply chain managers in taking decision on readiness capability development and reducing the decisional uncertainty during response and recovery. Originality/value Drawing on extensive extant literature on crisis management and supply chain management, this study develops and validates the measurement dimensions of SCRE in terms of readiness, response and recovery, as well as justifies the antecedent factors of SCRE, which is a novel attempt in SCRM literature.

The rapid advancements in Internet technology have led to the development of numerous innovative smart technologies. This research investigates the customer acceptance and resistance of smart technologies in the retail sector by integrating the technology acceptance model, system characteristics, technology readiness, and store reputation literature. Data was collected using a quantitative survey and analysed using symmetrical PLS path modelling and asymmetrical fuzzy set qualitative comparative analysis (fsQCA). Results show complex relationships among perceived technology readiness, perceived ease of use, perceived usefulness, superior functionality, perceived adaptiveness, and store reputation in determining customers' attitude and behavioural intentions towards smart retail technologies. The findings also show that technology readiness does not directly affect customer attitude but indirectly through perceived innovation characteristics. The findings indicate that retail stores should focus on smart technologies that are simple, yet offer enhanced customer value by improving the shopping efficiency. Retail stores can engage in brand management strategies to improve customers' acceptance of SRT.

Purpose -The purpose of this paper is twofold: to identify the supply chain risks in the automotive and electronic industries in Brazil, and to highlight the urgency of supply chain risk management (SCRM) implementation. Design/methodology/approach -It uses exploratory study methodology in the automotive and electronic industries, taking in consideration of the (SCRM) phase of initiation. Findings -There are significant practices to implement SCRM: better supply chain communication, SCRM and business continuity planning training program, and the creation of a chief risk officer position to manage the supply chain risks.Research limitations/implications -The limitation of this study comes from its small sample size. There are two simple reasons: many companies did not know SCRM and thus misinterpreted the information about SCRM.Practical implications -This case study promotes more preparedness for the two industries to manage the risks of supply chain. Originality/value -This study shows the risks that surround the supply chain in the automotive and electronic industries in Brazil and how these industries can implement SCRM in a successful way.

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Small businesses, in general, play dominant roles in terms of employment generation and share in total business activities. However, studies have shown that small businesses are also slow in their uptake of modern technologies including electronic commerce. This paper presents the result of an empirical study that investigates the adoption behaviour of small businesses in relation to business-to-business (B2B) trading exchanges in the context of Western Australia. Following extensive literature review on innovation adoptiondiffusion theories and qualitative field study, a research model was developed which treated six sets of antecedents of small business's attitude towards B2B trading exchanges. The findings revealed that external influences raise the small business's awareness of an innovation. This awareness leads to the evaluation of the perceived direct and indirect benefits and a positive evaluation leads to a positive attitude towards the innovation. The results confirmed that a positive attitude towards B2B trading exchanges leads to the intention to adopt B2B trading exchanges in small businesses. The findings also confirm that external, belief, contextual and control factors drive the attitude towards B2B trading exchanges. Implications of the results are highlighted.

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