Expectation–Confirmation Theory in Information System Research: A Review and Analysis

Understanding the MOOCs continuance: The role of openness and reputation

“…ECT has also been applied in the sociology, social psychology, and public policy domains (Hossain & Quaddus, 2012). ECT posits that postepurchase satisfaction is influenced by expectations and perceived performance (Chiu, Hsu, Sun, Lin, & Sun, 2005).…”

Task-technology Fit Aware Expectation-confirmation Model towards Understanding of MOOCs Continued Usage Intention

“…The model is based on expectation-confirmation theory (ECT) [24], which has been extensively applied to study consumer satisfaction, post-purchase behavior and service marking in general in the consumer behavior literature [25] [26][27] [28]. ECT has also been used in social psychology, sociology, and public policy domains [29]. Adapted expectation-confirmation theory (ECT) to the information system (IS) continuance context, expectation-confirmation model (ECM) focuses on cognitive beliefs and factors influencing one's intention to continue using information system (IS) [11].…”

Massive open online courses (MOOCS): systematic literature review in Malaysian higher education

“…Expectation Confirmation Theory (ECT) is derived from marketing and it is related to the investigation of the current study. It has been developed by Oliver (1980) and has been used heavily used by researchers since then in various field of knowledge such as sociology, social psychology, and public policy (Hossain & Quaddus, 2012). This theory is mainly used to detect and explore the consumer satisfaction and the intention of the future demand on this merchandise.…”