The growing influence of global rankings drives higher education institutions (HEIs) across the globe to conform to the indicators and implement changes to obtain world-class status. We examine why HEIs in similar institutional environments are structured and processed differently on the ranking issue with different outcomes. By employing a qualitative method, we engaged in a 44-month study period from September 2015 to April 2019. The main data sources were interviews with 75 informants from among the various stakeholders at the Indonesian Top 11 AHEIs (autonomous HEIs) and other available secondary data. The findings show that the factors driving the change initiatives in Indonesian universities can be categorised into institutional and market pressures, respectively. Our findings also indicate that changes to obtain world-class status are highly driven by external stakeholders for the Indonesian AHEIs outside the World University Ranking (WUR) Top 500, while the AHEIs which have entered the Top 500 highly are influenced by the internal stakeholders. We conclude that different stakeholders and pressures determine the differences of change process as well as the outcomes. Therefore, these findings suggest that pressures from external stakeholders are needed for the changes among AHEIs with lowlevel WUR, while pressures from internal stakeholders are needed to maintain and increase the ranking among high level WUR.
Purpose Changes are inevitable and organisations should develop their organisational capacity for change (OCC) to survive. This paper aims to test the effect of market orientation on OCC (learning, process and context), as well as the impact of OCC on organisational performance. Design/methodology/approach This research used a survey of 314 heads of study programmes in Indonesia’s highest-ranked universities to test the proposed hypotheses. Findings The results of this research demonstrate that OCC is determined by customer orientation and cross-functional coordination (market orientation), while competitor orientation influences the learning dimension of OCC. Moreover, only the context dimension of OCC positively influences organisational performance in addition to serving as a mediator between market orientation (customer orientation and cross-functional coordination) and organisational performance, whereas competitor orientation positively influences organisational performance. Originality/value This paper empirically tested the three dimensions of OCC (learning, process and context) that had previously been discussed only conceptually. Furthermore, the organisation should be market-oriented to possess the capacity for change. Finally, the paper proposes and demonstrates that organisational context (culture) plays a significant role in OCC in developing organisational performance.
PENDAHULUANBerbicara tentang bisnis dan persaingan tidak terlepas dari keberhasilan perusahaan, karena perusahaan tidak akan berarti tanpa adanya pelanggan. Banyak perusahaan lebih banyak memanfaatkan hubungan yang kuat antara perusahaan dengan pelanggan untuk mendapatkan informasi berharga tentang bagaimana cara terbaik untuk melayani pelanggan dan menjaga mereka agar tidak berpindah ke merk yang lain. (Ndubisi 2007) Salah satu faktor penting dalam bisnis ritel adalah tingkat keragaman jenis yang harus disediakan (stock) baik keragaman harga, kualitas, jenis maupun tampilan. Bisnis retail merupakan semua aktivitas yang melibatkan penjualan barang atau jasa pada konsumen akhir untuk dipergunakan yang sifatnya pribadi, bukan bisnis (Kotler 2000). Bisnis retail ditujukan untuk konsumen akhir sehingga pembelian barang bukan untuk dijual kembali konsekwensinya adalah barang yang dibeli tidak dalam jumlah besar oleh karena itu bisnis ritel harus memiliki keragaman atas barang.
Abstrak: Penelitian ini bertujuan untuk mengetahui 1). Pengaruh brand awareness terhadap niat pembelian pada toko roti merk Islami, 2). Pengaruh religousity commitment terhadap niat pembelian pada toko roti merk Islami, 3 PENDAHULUANMerk mempunyai dampak sebagai pembeda yang penting antar produk, sehingga konsumen lebih mudah mengenali produk yang ditawarkan oleh produsen. Agama memberikan keyakinan dan nilai yang mengarahkan perilaku seseorang, (Delener, 1994). Adanya aturan dan larangan dalam agama mempengaruhi perilaku seseorang dalam menentukan pilihan, Mokhlis (2010). Agama mewajibkan bagi pemeluknya untuk menjalankan apa yang diperintahkan dan tidak melakukan apa yang dilarang Hal penting yang semakin disadari oleh retailer dalam membedakan produknya dengan produk lainnya adalah penggunaan merk Islami untuk pemberian nama produknya dengan menggunakan nama Islam. Bagi retailer penggunaan nama Islam memudahkan konsumen untuk mengenali dan mengingat produk tersebut.
PurposeIn recent years, though a growing body of research has emerged on world-class universities (WCUs), studies in this field remain limited. The purpose of this study is to identify and describe the research gap and provide a future direction for WCU research. This paper highlights the key theoretical approaches, methods, journals, unit analyses, authors, themes, countries and papers in this field. It also outlines the antecedents and consequences of WCU status.Design/methodology/approachThis study collected all research related to WCUs published from 2004 to 2020. In total, 47 studies of the 435 found on Scopus and Web-of-Science are included in the review.FindingsThe results show that though the body of WCU literature is growing, it is fragmented in terms of theoretical frameworks, methodology, countries studied and unit analyses. This study also found that national, organisational and individual factors are among the antecedents and organisational and individual consequences of WCUs.Originality/valueThis study investigates existing gaps in the WCU literature and identifies new research directions for future research. Further, this study scrutinises existing studies to determine how universities have used a variety of methods and theories to achieve WCU status across numerous countries and settings. Finally, this study develops an antecedents and consequences WCU framework to synthesise existing studies.
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