Keywords: patient safety culture, attitudes reported incidentsAbstrak: Budaya keselamatan pasien yang ada dalam organisasi, berhubungan langsung dengan sikap dan motivasi individu untuk melaporkan adanya insiden keselamatan pasien. Sikap keterbukaan untuk melaporkan adanya insiden oleh individu merupakan salah satu indikator internalisasi budaya keselamatan pasien dalam perilaku individu. Sikap yang tidak mendukung pelaporan insiden pada staf terutama pada perawat akan menghambat upaya menciptakan pelayanan yang aman karena ketiadaan laporan insiden akan berdampak pada rumah sakit tidak mengetahui adanya peringatan potensial akan adanya bahaya yang dapat menyebabkan error. Penelitian ini merupakan penelitian non eksperimental dengan tujuan destriptif korelatif menggunakan desain cross sectional. Variabel bebas dalam penelitian ini adalah budaya keselamatan pasien sedangkan variabel terikat adalah sikap melaporkan insiden keselamatan pasien. Hasil penelitian menunjukkan bahwa secara simultan budaya keselamatan pasien berpengaruh signifikan terhadap sikap melaporkan insiden. Secara parsial pembelajaran organisasi dan peningkatan berkelanjutan tidak berpengaruh signifikan terhadap sikap melaporkan insiden, Kerjasama tim berpengaruh signifikan terhadap sikap melaporkan insiden, keterbukaan komunikasi berpengaruh signifikan terhadap sikap melaporkan insiden dan respon
This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling technique used in this study was purposive sampling. 120 respondents were chosen as study sample among all of the outpatients out of pocket which waiting for drug services on March-April 2017. Path analysis was used as data analysis method. Study result showed that clarity of waiting time information and the comfort of waiting room had a positive and significant influence on waiting time perception and satisfaction awaiting drug services. As of intervening variable, waiting time perception was contributed increasing influence clarity of waiting time information and the comfort of waiting room towardssatisfaction with drug services. The most predominant variable in constructing satisfaction with drug servicesthrough waiting time perception was the comfort of the waiting room.
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