2018
DOI: 10.21776/ub.jam.2018.016.02.03
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The Effect of Clarity of Information and Comfort of Waiting Room on Satisfaction With Drug Service Through Perception of Waiting Time

Abstract: This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling technique used in this study was purposive sampling. 120 respondents were chosen as study sample among all of the outpatients out of pocket which waiting for drug services on March-April 2017. Path analysis was used as da… Show more

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Cited by 3 publications
(3 citation statements)
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“…Education level will affect the level of acceptance and understanding of an object or material that is manifested in the form of knowledge. The higher the level of education will affect the level of mastery of the material that must be mastered in accordance with the goals and objectives [20]. Higher education teaches people to think more logically and rationally, to be able to see an issue from various sides so they can do more analysis and solve a problem [21].…”
Section: Resultsmentioning
confidence: 99%
“…Education level will affect the level of acceptance and understanding of an object or material that is manifested in the form of knowledge. The higher the level of education will affect the level of mastery of the material that must be mastered in accordance with the goals and objectives [20]. Higher education teaches people to think more logically and rationally, to be able to see an issue from various sides so they can do more analysis and solve a problem [21].…”
Section: Resultsmentioning
confidence: 99%
“…Higher education level have sufficient of knowledge about COVID-19 (81.2%) [37]. So it could be affect the level of acceptance and understanding of an object or material, including awareness during pandemic [48]. This awareness then triggers to take various preventive actions, which can trigger mental health disorders [49], [50].…”
Section: Mental Health Status (Depression) On Sociodemographic Charac...mentioning
confidence: 99%
“…Tingkat pendidikan berkaitan erat dengan tingkat pemahaman dan pemilihan ragam media yang menjadi indikator dari tingkat efektivitas KIE. Tingkat pendidikan berpengaruh terhadap pengetahuan seseorang, termasuk penerimaan dan kemampuan memahami suatu objek atau materi berupa pengetahuan (Fadhilah et al, 2018). Pelaksanaan komunikasi dipengaruhi oleh tingkat pengetahuan dan tingkat pemahaman penerima pesan, pesan dapat tersampaikan dengan baik jika dapat dipahami oleh penerima pesan.…”
Section: Hubungan Antara Karakteristik Demografi Dengan Indeks Efekti...unclassified