This article analyzes perception of quality as a factor of performance of companies operating in the tourism industry. The introduction defines business performance and quality with a focus on tourism companies. A synthesis of findings from empirical studies conducted abroad follows, and is focused on the determinants of performance of a company (success), including the quality management which emerged as one of the important factors, and so these findings justify the importance of quality management in business practice. The aim of this article is to find the perception of quality and emphasis on the quality management of tourism companies in the Czech Republic. To identify the specific characteristics of quality perception and management in this sector, comparative analysis of questionnaire results, and results of a financial analysis of companies from various sectors of the Czech economy, with emphasis on tourism, has been used. It has been proved that enterprises in the sectors surveyed perceive quality as the key factor in business performance; it was also empirically shown that companies with higher levels of service quality reach better values of financial indicators. Also it was found that although tourism companies perceive the service quality of as one of the key success factors, the level of its actual implementing is low. This is related to the fact that relatively good financial results can be achieved in this industry without adjustment of the maximum customer service. This fact is also confirmed by the findings that show that in comparison to companies in other sectors, tourism companies still perceive relationship between quality production and business performance as substandard. The paper focuses on a problem that is usually not solved in literature. Of course, there is a group of studies which deals with quality, service quality or performance, but authors did not find any specialized studies that look into the relationship between service quality and performance, moreover in conditions of the Czech Republic. For us, the most important thing is to fill this white place of science. Because of 63.6% enterprises in the Czech Republic pursue in the service sector (Czech Statistical Office, 2010), it is fundamental to asnwer the question of their quality, and especially the influence of their quality to their performance, thanks to permanently increasing and changing competitive environment.
The subject of the paper is quality analysis in enterprises. The paper studies the link between efficiency and quality, or more precisely quality control in the company. We proceed on the claim that the quality control system has its reflection in the financial performance of the company. The principal aim of the paper is to characterize a successful company from the quality point of view. The paper is primarily based on the empirical research undertaken in the spring of 2009. We collected financial data from the period of four years (2004-2007) and at the same time we gathered qualitative data from questionnaires.
NOVOTNá, L., KUCHTíK, J., DOBEŠ, I., ŠUSTOVá, K., ZAJíCOVá, P.: Effect of somatic cell count on ewe's milk composition, its properties and the quality of rennet curd. Acta univ. agric. et silvic. Mendel. Brun., 2007, LV, No. 2, pp. 59-64 The evaluation of the effect of somatic cells count on ewe's milk composition, its properties and on the quality of rennet curd was carried using milk samples obtained from a total 10 ewes f 112 crossbreeds of Lacaune (L), East friesian (Ef) and Improved Wallachian (IW), reared on a ecological sheep farm in Valašská Bystřice. All ewes were on the 1 st lactation, in good nutritive condition and clinically healthy. The sampling was carried on 47 th , 81 st , 123 rd , 152 nd and 189 th day of lactation. The analysis involved a total of 50 milk samples, which were categorized into 5 different SCC groups: 1 st group (≤ 10 000 SC/ml), 2 nd group (11 000-50 000 SC/ml), 3 rd group (51 000-100 000 SC/ml), 4 th group (101 000-200 000 SC/ ml), 5 th group (≥ 201 000 SC/ml). Milk composition and milk properties were determined by standard methods. for the evaluation of the quality of rennet curd (class quality) was used following scale: 1 st class-very good and hard curd, 2 nd class-good curd, 3 rd class-bad curd, 4 th class-very bad curd, 5 th class-no or invisible flocculation of casein. Recorded data were statistically analyzed using the classical least squares method (SAS; PROC GLM variant ss4). The SCC had a significant effect on all components of milk under study. The lowest contents of total solids (TS), fat (f), solids non-fat (SNf), protein (P) and casein (CN) were found in the group with the highest SCC (5 th group). On the other hand, the highest contents of all above-mentioned milk components were found in the group with the lowest SCC. The significantly lowest content of lactose (4.42 %) was found in the group with the lowest SCC. The SCC had also significant effect on pH and titrable acidity. However on the other hand SCC had not a significant effect on rennetability and rennet curd quality (RCQ). The highest value of pH was found in the 5 th group (the highest SCC). Titrable acidity has decreased from 10.10 °SH to 8.66 °SH depending on growth of SCC. The longest rennetability (257 s) was found in the group with the highest SCC. The best RCQ (class: 1.90) was found in the group where SCC per1 ml of milk ranged from 51 000 to 100 000. On the other hand the worst RCQ (class: 2.28) was found in the group with the lowest SCC. somatic cell count, ewe's milk composition, milk properties, quality of rennet curd, relationships Mléčná žláza je nedílnou součástí obranného sys-tému samic savců, proto mléko běžně obsahuje urči-tou hladinu somatických buněk (Vivar-Quintana et al., 2006). Hlavním typem buněk v mléce ovcí jsou buňky z krve (hlavně makrofágy, leukocyty a lymfo-cyty), jejichž podíl činí cca 90 % z celkového počtu, přičemž zbytek představují buňky mléčné žlázy (Bencini, 2001). Mezi nejvýznamnější faktory, jež ovlivňují PSB v ovčím mléce, patří věk, pořadí a fáze laktace, zdravot...
V České republice získala tematika dotací na významu zejména ve spojitosti se vstupem České republiky do Evropské unie. Pomineme-li několik předvstupních fondů, měly české podniky první možnost čerpat dotace ve zkráceném programovacím období let [2004][2005][2006], v rámci kterého bylo pro celou Českou republiku vyčleněno z evropských strukturálních fondů a fondu soudržnosti přes 60 miliard korun. (Ministerstvo pro místní rozvoj, 2011). Ze sedmi tehdy platných operačních programů se na podporu podnikání zaměřil Operační program Průmysl a podnikání (dále také "OPPP"), jehož celková alokace činila okolo 10 miliard korun českých. Tento program se dále členil na tři priority, přičemž z hlediska zacílení podpory je klíčová druhá priorita, jejímž globálním cílem bylo "zvýšení konkurenceschopnosti průmyslu…", a to prostřed-nictvím celkové alokace okolo pěti miliard korun českých. (Ministerstvo průmyslu a obchodu, 2003, str. 65).Tato stať má vzhledem k výše uvedenému za cíl zhodnotit vliv dotace z programu OPPP na konkurenceschopnost podpořených podniků prostřednictvím fi nančních ukazatelů, a současně tak defi novat případné limity využití těchto ukazatelů pro evaluaci vlivu dotace. Výzkum je konkrétně zaměřen na program Rozvoj, který svou podstatou nejlépe odpovídá globálnímu cíli druhé priority, má totiž vést "v konečném důsledku ke zvýšení konkurenční schopnosti malých a středních podniků". (Ministerstvo průmy-slu a obchodu, 2004) Jako "předběžná" je tato analýza nazvána proto, že vychází výlučně z veřejně přístupných dat, což s sebou nese také jistá metodologická omezení výzkumu zejména v oblasti vysoce sofi stikovaných analytických nástrojů. Tato práce tedy představuje prvotní uchopení této doposud nepříliš zkoumané problematiky a lze ji proto vnímat nejenom jako zdroj relevantních informací o vlivu dotace na konkurenceschopnost podniku ale současně i jako výchozí bod pro očekávané navazující studie toto téma dále rozvíjející.
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