This study used the combined Technology Acceptance Model (TAM) and Theory of Planned Behavior (TPB) as the theoretical underpinning to examine the adoption of Internet banking. Five factors (perceived ease of use, perceived usefulness, attitude, subjective norms, and perceived behavioral control) were identified to model their impact on intention to adopt Internet banking individual bank customers in Malaysia. Survey questions from prior studies were adopted and customized to collect data. A total of 239 customers responded to the survey. Partial least Square (PLS) SmartPLS M2 Version 2.0 was used for data analysis. Perceived ease of use significantly influenced perceived usefulness but did not impact attitude. Perceived usefulness was positively related to attitude and also intention to use. Attitude and subjective norm were significant predictors of intention to use while perceived behavioral control was not significant. Further to that we conducted an Importance-Performance matrix analysis to determine priority variables to focus on for the implications to practitioners.
PurposeThis paper proposes an extended model based on the unified theory of acceptance and use of technology (UTAUT) developed by Venkatesh et al. To help better explain the intention to use an enterprise resource planning (ERP) system.Design/methodology/approachFindings from the literature review reveal that various technology acceptance models have been introduced in the past two decades. However, there are new research models that lack empirical study. With the research model proposed above, further study could be carried out to gauge whether this model can better explain end‐users' intentions to use an ERP system.FindingsThe review shows that although there has been research conducted using the UTAUT model, it has not decomposed the facilitating conditions as the authors suggest in this paper, which will be useful for intervention purposes.Research imitations/implicationsSince this paper suggests a conceptual model based on a literature review, it is suggested that further study could be carried out to test whether this model can better explain end‐users' intentions to use ERP systems.Practical implicationsThe review shows that shared beliefs, project communication and training can be used to offer intervention measures to help in the adoption and usage of ERP.Originality/valueWhat this paper proposes is to drop the voluntariness variable from the model as a moderating factor, justifying this exclusion based on the fact that an ERP system implementation is mandatory and there is little room for the employees to oppose once the system is implemented. The authors also suggest further decomposing the facilitating condition into three components, namely shared beliefs, project communication and training can help in the design of intervention measures.
The Economic Transformation Programme (ETP) is a strategic plan by the Malaysian Government to transform the tourism sector into a high-yield industry by 2020. It is vital to understand the perception of international tourists on the Government's initiatives in transforming the industry. Hence, this study aims to explore the international tourists' perception on transformation of the Malaysian tourism industry based on Malaysia's ETP. A practical insight of the characteristics of the Malaysian tourism industry development comparing to the neighbouring countries are provided. Survey data were gathered from a sample of 333 respondents. The findings revealed that affordable luxury, family fun, events, entertainment, spa, and sports, and also business tourism have positive impact on transforming the Malaysian tourism industry into high-yield. Thus, it is concluded that the direction of ETP is in line with the perception of the international tourists. ETP can drive the tourism sector to become a highyield industry.
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