The International Tourists’ Perspective on Malaysia's Economic Transformation Programme (ETP)

Nair, Vik­neswaran; Chiun, Lo May; Singh, Sanjit

doi:10.1016/j.sbspro.2014.07.313

Cited by 6 publications

(5 citation statements)

References 26 publications

(21 reference statements)

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“…Apparently, citizens' needs and wants is keep on changing due to time and socio-cultural advancement which makes municipal councils administrators faced different challenges [66,44]. These results oppose the assertions that finances are the main problems municipal councils in Malaysia were encountered with [67,43], but most countries of the world most especially developing countries were faced with financial crisis to discharged their statutory functions [68]. The results of this research also revealed that quality municipal services have an effect on citizen satisfaction as supported [7].…”

Section: Discussion Of Resultsmentioning

confidence: 93%

A Review of Effects of Quality Municipal Services on Citizen Satisfaction in Malaysian Municipal Council: A Content Analysis

Mu¹,

Martín²,

Kasim³

2017

Glob J Res Rev

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Government was established primarily to provide services that will make life worth living to their citizens. Accordingly, local governments as third tier government in Malaysia are created to bring government closer to the local communities' at the grassroots and for transformation of lives at the rural level. One of the ways of bringing government closer to the people at the grassroots is through the delivery of service in a satisfactory, timely, effective and adequate manner. This paper is therefore an examination of Local Government and Municipal Service Delivery in Malaysia. It argues that the constitutional mandate of local council in terms of "function performance" has not been translated into reality in many occasions. Thus, the paper concludes and recommends that municipal council must attempt to overcome the challenges that have by-passed their performance. It is only by this can they be positioned to render cutting services in a timely, effective, adequate, prompt and satisfactory manner to justify their continuous existence and huge financial allocations to them. Municipal awareness also gives a sense of satisfaction of the citizens. The study recommends that there is needs for local municipal to be strategies to makes the local council more robust for enhancing the lives of inhabitants and to foster good relationship between the management and local people in the area. The study also gives recommendation of enlighten the local community on the important of community participation in provision and maintenance of public service delivery. Secondly, the study is significant because it will expand the frontier of knowledge by identifying factors influencing service delivery in Malaysian Local Government Areas. These factors when clearly identified will go a long way in providing answers to questions like why service delivery has not improved in Malaysian local government councils despite huge financial allocations from the Federation Account. Furthermore, the research is justified on the grounds that its recommendations will enhance policy decisions of government agencies like the Local Government Service Commission. In addition, members of the public will find the paper an educative and resource material. Future researchers on service delivery in Malaysian Local Government Areas will find the study a rich resource material for their research. A study of this nature is a training ground for the conduct of cutting edge research in the field of Public Administration and Local Government Studies. Keywords Municipal councils in MalaysiaThere are 39 municipal councils in Malaysia which are accountable for providing public goods and services to every group of people that live within their localities. The greatest contribution provides by the local government is by performing efficient and effective service delivery, predominantly to those who currently have little access or even no access to these services. Therefore, the local authorities in Malaysia power expanded with a complete set of functions and ...

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Section: Discussion Of Resultsmentioning

confidence: 93%

A Review of Effects of Quality Municipal Services on Citizen Satisfaction in Malaysian Municipal Council: A Content Analysis

Mu¹,

Martín²,

Kasim³

2017

Glob J Res Rev

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“…According to Nair et al (2014), the government had allocated RM243 million for replanting programmes for cocoa, forest, oil palm, and rubber. Besides that, another RM15 million was also allocated for launching grants to establish a Malaysian Green Foundation to promote the use of green technology in the corporate sector.…”

Section: Problem Statementmentioning

confidence: 99%

The Nexus of Economic Growth and Environmental Performance in Malaysia

Ong¹,

Adedeji²,

Cheah³

et al. 2021

JSSM

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“…The main objective of the current study is to determine if tourism in Malaysia should depend on eWOM or not. It is crucial to reposition tourism in Malaysia as our close neighbors such as Singapore and Thailand have improved the competitiveness and attractiveness of their tourism industry plans (Nair et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

Inbound Tourism In Malaysia: Unlocking the potential traveling experience of European and Oceanian Tourists

Saad¹,

Latif²,

Sahar³

et al. 2022

E-BPJ

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This study explores the memorable traveling experience (MTE) of 143 tourists from Europe and Oceanian in Malaysia. The researchers conducted a survey to investigate the factors that influence their revisit intention to Malaysia as an attractive destination. Partial least square structural equation modeling (SEM-PLS) results indicated that tourist attitudes, destination images, electronic Word of Mouth (eWOM), and perceived quality have positive and significant influences on travel intention. However, the eWOM failed to mediate the tourists’ attitudes, perceived quality, and destination image towards their revisit intentions. Keywords: eWOM, Malaysia, Memorable Travelling Experience, Revisit Intentions eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA CE-Bs by e-International Publishing House, Ltd., U.K. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians), and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7i21.3710

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The International Tourists’ Perspective on Malaysia's Economic Transformation Programme (ETP)

Cited by 6 publications

References 26 publications

A Review of Effects of Quality Municipal Services on Citizen Satisfaction in Malaysian Municipal Council: A Content Analysis

A Review of Effects of Quality Municipal Services on Citizen Satisfaction in Malaysian Municipal Council: A Content Analysis

The Nexus of Economic Growth and Environmental Performance in Malaysia

Inbound Tourism In Malaysia: Unlocking the potential traveling experience of European and Oceanian Tourists

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