Understanding experience is a critical issue for a variety of professions, especially design. To understand experience and the user experience that results from interacting with products, designers conduct situated research activities focused on the interactions between people and products, and the experience that results. This paper attempts to clarify experience in interactive systems. We characterize current approaches to experience from a number of disciplines, and present a framework for designing experience for interactive system. We show how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.
User experience is becoming a key term in the world of interactive product design. The term itself lacks proper theoretical definition and is used in many different, even contradictory, ways. This paper reviews various existing approaches to understanding user experience and describes three main approaches and their differences. A missing perspective is noted in all three: their focus is on only the individual having the experience and neglects the kinds of experiences that are created together with others. To address this, a new elaboration called co-experience is presented. It builds on an existing approach but borrows from symbolic interactionism to create a more inclusive interactionist framework for thinking about user experiences. Data from a study on mobile multimedia messaging are used to illustrate and discuss the framework.
In the context of design for experience this paper presents a review of existing models of user experience. In response to a prevalent view of experience as something individual, this paper suggests how these models should grow to include social use as well. Examples from a multimedia messaging study are discussed to this end and the concept of co-experience is introduced to take into account the social aspects of user experience and the experiences that users create for themselves with designed artefacts.
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