Understanding experience in interactive systems

Abstract

Understanding experience is a critical issue for a variety of professions, especially design. To understand experience and the user experience that results from interacting with products, designers conduct situated research activities focused on the interactions between people and products, and the experience that results. This paper attempts to clarify experience in interactive systems. We characterize current approaches to experience from a number of disciplines, and present a framework for designing experience for interactive system. We show how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.

Identification of UX dimensions for incident reporting systems with mobile applications in urban contexts: a longitudinal study

“…In the area of games in particular, emotions have been evaluated using bio-metrical measurements (Mandryk et al 2006). The experiential perspective dealing with the nature of experience has mainly been investigated from a research perspective (Forlizzi and Battarbee 2004).…”

Formative Evaluation of IT-based Services: A Case Study of a Meal Planning Service

“…Unlike the usability paradigm, user experience extends the focus from tasks to affective aspects of interacting with products (Forlizzi and Battarbee, 2004;Hassenzahl and Tractinsky, 2006). Evaluations of user experience focus on qualities of affect and aestethics, and use tools such as the SAM (self-assessment manakin) scale (Bradley and Lang, 1994) to evaluate affect, and validated questionnaires to evaluate aesthetic qualities (Bargas-Avila and Hornbaek, 2011).…”

“…Evaluations of user experience focus on qualities of affect and aestethics, and use tools such as the SAM (self-assessment manakin) scale (Bradley and Lang, 1994) to evaluate affect, and validated questionnaires to evaluate aesthetic qualities (Bargas-Avila and Hornbaek, 2011). Apart from having a focus on experiences of using products and artefacts (Forlizzi and Battarbee, 2004) and not on services, techniques for evaluating user experience focus on the properties of products and associated affective responses (see e.g. Hassenzahl, 2001) and not on factors that influence the intention to use a service.…”

Evaluating User Experience for Interactive Television: Towards the Development of a Domain-Specific User Experience Questionnaire

“…The experiential assumes all these elements to be interrelated -to interact and modify each other. The outcome of this process is the actual experience [13]. Generally, UX is described as focusing on the interaction between a person and a product, and is likely to change over time and with an embedding context [18,32].…”