Identification of UX dimensions for incident reporting systems with mobile applications in urban contexts: a longitudinal study

Winckler, Marco; Bernhaupt, Regina; Bach, Cédric

doi:10.1007/s10111-016-0383-1

Cited by 14 publications

(6 citation statements)

References 38 publications

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“…Winckler, Bernhaupt and Bach [4], Hassenzahl and Tractinsky [26] and Jordan [27] offer a general definition and a classification of UX components. Examples of UX components are simulation, emotions, social relatedness/coexperience, meanings and identification.…”

Section: The Framework Of the Product Experiencementioning

confidence: 99%

“…Design activities have already started evolving in order to satisfy these requirements. Several of them consider users' perceptions, sensations and emotions as key components for developing successful products [2]; these components belong to the user experience (UX), one of the domains that saw their importance increase in the recent years [3][4]. Moreover, design activities exploit heterogeneous starting points and goals to widen the chances to generate innovative products.…”

Section: Introductionmentioning

confidence: 99%

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X for Design: A Usable Framework for Enhancing Design Activities

Filippi¹,

Barattin²

2019

JESTR

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Current market requirements push designers towards the enhancement of their activities. One possibility for doing this consists in analyzing design activities from different points of view, aiming at identifying and implementing possible improvements. The literature already offers descriptive methods and tools to perform this analysis exhaustively and effectively; nevertheless, the increasing variety of starting points and goals as well as the exploitation of user-related concerns like emotions, meanings, etc., sometimes make these methods and tools barely suitable for this analysis. This research aims at developing the X for Design (XfD) framework to model design activities that deal with different starting points and goals as well as with user experience concerns, in order to enhance them by highlighting where to add something new and/or what to modify/delete of the existing. To achieve this, the analysis of existing design activities and design methods allows highlighting some requirements to overcome the weaknesses of the descriptive methods and tools currently available. Then, these requirements lead the development of the XfD framework, based on three well-known descriptive methods and tools. Subsequently, the adoption of the XfD to model and enhance the design activities of two real companies comes as first validation of the research results. This validation highlights both quantitative and qualitative improvements. The XfD could help researchers in deepening their knowledge about the role of emotions and human behaviors in design; at the same time, designers could adopt the framework to enhance their activities in order to match current market requirements at best.

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Section: The Framework Of the Product Experiencementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

X for Design: A Usable Framework for Enhancing Design Activities

Filippi¹,

Barattin²

2019

JESTR

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“…(11), non-emergency reporting system (5) [6], [7], [8], [9], [10], [21], [28], [30], [31], [32], [34], [35], [36], [43], [45], [49] 3. Problem solved city issues(2), urban incident(2), public infrastructure defect(1), maintenance(2), urban issues(1), civic issues(2), utilities(1), urban fault(1), pothole(1), daily life issues(1), local public service (1) [2], [3], [4], [5], [11], [16], [19], [24], [27], [29], [37], [46], [47], [50], [51], [54], [55] 4. Activity related to citizens citizen sourcing(8), urban sensing(5), citizen reporting(16), requests and complaints(2), citizen participation(7), citizen engagement(2), crowdsourcing(5), tracking(1), social reporting(1), we-government(1), feedback (2) [1], [3], [4], [11], [13], [14], [19], [22], [26], [27], [30],…”

Section: Clarification Of the Citizen Reporting Conceptmentioning

confidence: 99%

“…Activity related to citizens citizen sourcing(8), urban sensing(5), citizen reporting(16), requests and complaints(2), citizen participation(7), citizen engagement(2), crowdsourcing(5), tracking(1), social reporting(1), we-government(1), feedback (2) [1], [3], [4], [11], [13], [14], [19], [22], [26], [27], [30], [32], [33], [37], [39], [40], [41], [42], [46], [47], [48], [50], [51], [52], [53], [54], [55] 2[5], [15], [27], [29], [44] System (18) [2], [6], [7], [8], [9], [10], [12], [18], [19], [20], [21], [23], [24], [28], [32], [35], …”

Section: Clarification Of the Citizen Reporting Conceptmentioning

confidence: 99%

Technology helping Citizens to express their Needs and Improve their Neighborhood

Kopáčková

Komárková

Jech

2019

2019 International Conference on Information and Digital Technologies (IDT)

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Suitable technologies support an effort of citizens to improve their neighbourhood e.g. by reporting problematic issues on a public infrastructure. Citizens are able to identify problematic issues in their environment faster than local governments because they live in a particular place and they are interested in the quality of their life. A citizen reporting tool (CRIsPI) should provide an easy way of reporting problems (issues), seeing already reported issues and seeing feedback. Various tools are used in the Czech Republic: phone, e-mail, Web form, WebGIS, and mobile applications. Case study evaluates penetration of CRIsPI tools in the Czech Republic in July 2018 among municipalities over 1 000 inhabitants. It provides both a detail view in a form of maps and basic descriptive statistics. E.g. all municipalities over 50 000 inhabitants provide at least one CRIsPI tool to inhabitants. Several municipalities provide a combination of more tools. Small municipalities more frequently provide phone or e-mail communication or a Web form only.

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“…While EUX is simply the experience that is obtained after having used a system, product, or service [30], AUX has to do with attitudes and experiences that the user assumes to happen when envisioning using an artifact [31]. Thus, the goal of an AUX assessment is recognizing whether a determined idea offers the type of UX anticipated by developers for potential users [32].…”

Section: Introductionmentioning

confidence: 99%

Measuring Anticipated and Episodic UX of Tasks in Social Networks

2020

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Today, social networks are crucial commodities that allow people to share different contents and opinions. In addition to participation, the information shared within social networks makes them attractive, but success is also accompanied by a positive User eXperience (UX). Social networks must offer useful and well-designed user-tools, i.e., sets of widgets that allow interaction among users. To satisfy this requirement, Episodic User eXperience (EUX) yields reactions of users after having interacted with an artifact. Anticipated User eXperience (AUX) grants the designers the capacity to recollect users’ aspirations, assumptions, and needs in the initial development phase of an artifact. In this work, we collect UX perceived in both periods to contrast user expectations and experiences offered on social networks, in order to find elements that could improve the design of user-tools. We arrange a test where participants (N=20) designed prototypes on paper to solve tasks and then did the same tasks on online social networks. Both stages are assessed with the help of AttrakDiff, and then we analyze the results through t-tests. The results we obtained suggest that users are inclined towards pragmatic aspects of their user-tools expectations.

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Identification of UX dimensions for incident reporting systems with mobile applications in urban contexts: a longitudinal study

Cited by 14 publications

References 38 publications

X for Design: A Usable Framework for Enhancing Design Activities

X for Design: A Usable Framework for Enhancing Design Activities

Technology helping Citizens to express their Needs and Improve their Neighborhood

Measuring Anticipated and Episodic UX of Tasks in Social Networks

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