Prototyping Social Interaction

Kurvinen, Esko; Koskinen, Ilpo; Battarbee, Katja

doi:10.1162/desi.2008.24.3.46

Cited by 49 publications

(33 citation statements)

References 3 publications

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“…Also, Kurvinen, Koskinen, & Battarbee (2008) suggested that new domains of design mean that we must understand design in new ways. Put in their words a prototype "is not a piece of technology, constructed to see whether technology works, nor is it something that is 'tested' on humans.…”

Section: Explorative and Evaluative Prototypingmentioning

confidence: 99%

Representing Future Situations of Service : Prototyping in Service Design

Blomkvist¹

2014

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The cover photos show service representations used for desktop prototyping. They were made by our students in the 'new' service design course 2009 (Blomkvist, Holmlid, & Segelström, 2011a).iii AbstractThis thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are, and how prototypes aid in the process of designing services. Four papers are included. Paper one suggests that service prototyping should be considered from the perspectives of purpose, fidelity, audience, position in the process, technique, representation, validity and author. The second paper compares research about how humans use external representations to think, with reasons for using prototypes in service design and service design techniques. The third paper compares two versions of a service prototyping technique called service walkthrough; showing that walkthroughs with pauses provided both more comments in total and more detailed feedback. The fourth paper also contributes to our understanding of how prototypes aid in designing services, by connecting the surrogate situation with the future situation of service. The paper shows how the formative service evaluation technique (F-SET) uses the theory of planned behaviour to add knowledge to service prototype evaluations about the intention to use a service in the future. Taken together the research provides a deeper understanding of what prototypes are, and their roles in service prototyping. This understanding is further deepened by a discussion about service as a design material, suggesting that from a design perspective, a service consists of service concept, process and system. The service prototype acts as a surrogate for the future situation of service. The thesis describes what the benefits of using surrogates are, and shows how prototypes enhance the ability to gain knowledge about future situations. This leads to an understanding of prototyping as a way of thinking in design.v

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Section: Explorative and Evaluative Prototypingmentioning

confidence: 99%

Representing Future Situations of Service : Prototyping in Service Design

Blomkvist¹

2014

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“…Despite the fact that, prototyping is a process that involve refining the product in cycles, the main purpose of using prototype is to locate problems in the design and to fix these problems as to make sure that users will use the product in more efficient and enjoyable way [24]. However, prototyping methods usually have narrow focus and tend to limit the discussion with user within the reality created by the prototype [25].…”

Section: A Findings On It Developmentmentioning

confidence: 99%

“…Cultural probes approaches usually use imaginative techniques similar to postcards in order to collect information from users [24]. As to overcome studio based contemplation, a social interaction experiment has to take place in a real context of system interaction.…”

Section: A Findings On It Developmentmentioning

confidence: 99%

“…In contrast with the laboratory experiments, the prototype should not be conducted in a laboratory experiment because the goal in observing user behavior is to monitor and interpret how user use and explore the technology and not to restrict them to use the technology in predefined ways [24].…”

Section: A Findings On It Developmentmentioning

confidence: 99%

“…Additionally, cognitive and human factors field are also interested to focus on individual's behavior and cognitive processors [24]. Looking on how user runs through series of specific tasks while manipulating the prototype.…”

Section: B Findings On It and Use Impactmentioning

confidence: 99%

See 2 more Smart Citations

Interaction Design Issues: A literature review

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Rahman

2010

2010 International Conference on User Science and Engineering (I-USEr)

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Ambivalence Towards Convergence: Digitalization and Media Change

Ford

2008

J. Am. Soc. Inf. Sci.

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The publication of this book has been supported by the strategic research programme Competence and Media Convergence (CMC), that was run at the University of Oslo from 2004 to 2007. CMC has financed the work with this book and made it possible to get a rather big group of researchers to reflect upon the concept convergence.The editors extend warm thanks and best regards to the authors for their contributions to this volume. We are grateful for your patience, engagement and support. We will also thank our editorial assistant Siv Hege Blickfeldt, for her encouragement and thoughtful help along the editorial process. Last but not least we will thank NORDICOM and Ulla Carlsson for her support from the very start of this project -to the finished product.

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Prototyping Social Interaction

Cited by 49 publications

References 3 publications

Representing Future Situations of Service : Prototyping in Service Design

Representing Future Situations of Service : Prototyping in Service Design

Interaction Design Issues: A literature review

Ambivalence Towards Convergence: Digitalization and Media Change

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