Uso del móvil y las redes sociales como canales de verificación de fake news. El caso de Maldita.es Using mobile devices and social networks as checking channels of fake news. The case of Maldita.es
The growth in popularity of on-demand content consumption, boosted by large global agents such as Netflix, Amazon and HBO, has brought audience fragmentation even further. Exponential growth in the content available to users (which reduces viewer concentration based on a limited selection), its commercialisation through a subscription-based business model (removing advertising from content) and the boom in consumption on different receivers, many of them mobile or outside the home (thus complicating people meter monitoring), has generated a new ecosystem where success can no longer be assessed using traditional audience measurement systems. This article discusses audience behaviour in streaming platforms and the new dimensions used to measure the success of a television series, above and beyond data provided by television audience measurement (TAM) techniques. From this analysis, the article reviews the transformation in the concept of popularity and how new audience indicators affect the structure of the content distribution medium, which adds further dimensions (engagement, customer retention, talent acquisition, new subscriptions and branding, among others) to more traditional elements (advertisers and international sales). Finally, we examine whether a single concept of audience, valid for all consumption models and audiovisual operations, can be established. Money heist is used as a case study, as it provides a good example of two ways of understanding audience: one linked to its commercial success in the Antena 3 Televisión channel’s scheduled programming and the other arising from its inclusion on Netflix, the platform that gave it worldwide popularity. Resumen La popularización del consumo de contenidos bajo demanda, impulsado por los grandes agentes globales como Netflix, Amazon o HBO, ha provocado una importante disrupción en los hábitos de consumo y ha intensificado el fenómeno de la fragmentación de audiencias. El gran aumento de contenido ofrecido al usuario (que reduce la concentración de espectadores a una selección limitada), su explotación dentro del modelo económico de la suscripción (que elimina la cotización publicitaria del espacio) y la multiplicación de consumos en distintos horarios y a través de distintos receptores, muchos de ellos móviles y fuera del hogar (lo que complica su monitorización), ha generado un nuevo ecosistema. Dentro del mismo, el éxito ya no se puede evaluar en base a los indicadores de la audimetría tradicional. En el presente artículo se aborda cómo se comporta la audiencia en el consumo de contenidos en plataformas de streaming y las nuevas dimensiones con las que se evalúa el éxito de una serie televisiva más allá de los datos que ofrecen las técnicas de medición de audiencias (TAM). Se repasa la transformación del concepto de popularidad y el impacto en el medio que distribuye el contenido de estos nuevos indicadores de audiencia, que añaden a los elementos tradicionales (anunciantes y ventas internacionales) nuevas dimensiones (engagement, retención de clientes, captación de talento, nuevas altas, branding, etc.). El estudio se integra en un marco de investigación más amplio que avanza en la construcción de un nuevo concepto de audiencia en el consumo de video bajo demanda en modelo de suscripción (tomando Netflix como referencia, dada su cuota de mercado) y reflexiona sobre si es posible un concepto de audiencia único aplicable a todos los modelos de consumo y explotación audiovisual bajo demanda. La casa de papel se ha tomado como estudio de caso, ya que es un buen ejemplo de estas dos maneras de entender la audiencia: la vinculada a su recorrido comercial de éxito en la parrilla de Antena 3 y la derivada de su incorporación a Netflix, plataforma donde se popularizó globalmente.
This article offers an analysis of the strategies behind the release of original Netflix fictional feature films. Even if there is an already extensive literature about the streaming giant, little academic attention has been devoted to the release strategies of feature film originals and its implications for film production and distribution. With this goal in mind, we have built a database of titles identifiable as original Netflix features between 2015 and 2018 (n=171), considering theatrical exhibition, festival presence, language, genre, release territories and involvement in production. We have contrasted this macro-level approach with a more micro-level analysis through specific case-examples, in order to consider the case-by-case particularities of the film industry. Per our results, (a) Netflix has combined consistent release methods with some contingent experiments based on trial and error; (b) the unfolding of these strategies is related to the company’s transnational identity and to the (c) goal of recognition according to established quality standards, like top film festivals or prestigious awards. Furthermore, the observed tendency towards capillary collaboration with local agents points to more potential diversity of catalogue titles and in some cases a greater international exposure of non-English speaking titles, even if circumscribed to popular genres like science-fiction, thriller or horror.
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