Background: The success of E-Business brings the highlight to websites as a tool to interact between company and customer. And recent studies indicate that quality of the website becomes something to be concern for company. Just like Huang pointed out that if company wants to build loyalty from their customer to get customer retention, one of much aspect that has to be noticed is the service quality from website.Objective: This study examines quality of website, such as Lazada. Website that author used in this research, to see what quality that website has and what the importance of that quality has. Methods: This study used Webqual 4.0 methodology to evaluate the website quality and see the importance of that quality using IPA (Importance Performance Analysis) to see how Lazada maintain that user expectations.Results: From three dimension that Webqual 4.0 provide for this research and total of 124 students as sample this research, authors found that all of three has significance result to satisfied customer with specific aspect on facilities, menus and contents from the website.Conclusion: Average respondent from students Bunda Mulia University was satisfied with the facilities, menus and contents in the web both from the value of all respondents and each research variable. The existing results from website user can be used as feedback on evaluation and development of Lazada website to be more accommodating to the wishes and in accordance with the expectations of website users.

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Abstract-The XP model (eXtreme Programming) is used for the development of medical record applications. Because for project development requires rapid adaptation to changes that occur during the development of the application. XP is also suitable for fewer team members and is in the same location. Software development should be well planned, so that the software obtained quality and in accordance with the needs of users. The successful development of this software with XP can be avoided existence of patchwork in application development.Step by step research methods for medical record software are Planning, design, coding, testing and software upgrades. Studies conducted in this study include: literature study, interviews, observation, and document examination. Next do an analysis of the created application, and check the document to get an idea of the system created. This is done as an analysis and system design done by the author. The correct framework at the time of the application development bridge between the developer side and the user side, so that the developed application can be completed on time. XP focuses more on software development and system design with CRC (Classroom Responsibility Collaborator). CRC creators must be thorough and consider CRC interrelationships with each other. The XP framework that every step always involves users, programmers, and parts of the test so that the applications created can be completed in a timely manner and in accordance with the needs of users.

National Library of Indonesia (NLI) is a public library located in Jakarta that was established in 1980 by the decree of Ministry of Education and Culture. This day NLI has already applied digitalization of its contents and its management with IT, IT has been an important aspect in an organization. The objective of IT implementation is to increase effectivity and performance in organization. In order to get maximum results good IT Governance is needed in order to align IT with business, the better IT Governance the greater outcome that the organization will get. The objective of this research is get an overview about the level of IT Governance on going, the analysis tool will be used is COBIT 5 focusing on DSS domain. The average score of DSS01, DSS02 and DSS 03 is in 1.2 to 1.6 and for the DSS04, DSS05 and DSS06 domain the average score is between 2.1 and 2.4

ABSTRAK Smart learning merupakan jenis perusahaan training center di bidang information Latar BelakangSmartlearning memberikan program sertifikasi untuk kalangan individu maupun perusahaan yang berkeinginan untuk mencari atau melengkapi sertifikasi IT berskala international. Program sertifikasi ini terdiri dari training persiapan ujian sertifikasi dan ujian sertifikasi.Saat ini banyak bermunculan jenis usaha yang sama, hal ini tentunya memperketat persaingan, baik dari sisi kualitas materi training sampai kepada kualitas pelayanan terhadap konsumen. Untuk Memastikan kualitas dan layanan yang diberikan oleh Smartlearing dapat terarah dan selaras dengan tujuan bisnis perusahaan, untuk pemberian materi training dipilih Instruktur dari para profesional, praktisi dan akademisi yang memiliki sertifikasi industri dan yang memiliki pengalaman riil dalam mengembangkan project-project teknologi informasi sesuai dengan core competence masing-masing.Saat ini ada semacam kecenderungan yang meningkat (growing trend) terhadap pelaksanaan training dan juga terdapat peningkatan kebutuhan (growing demand) dari pelanggan Perusahaan training center tersebut. PERUMUSAN MASALAHPerumusan Masalah yang akan dianalisis dan diaudit pada bagian sumber daya manusia (SDM) di Smartlearning yaitu 1) Apakah proses bisnis perusahaan, khusus nya di SDM, telah mendukung tujuan bisnis perusahaan? 2) Apa saja masalah yang dihadapi perusahaan dalam mengimplementasikan sistem SDM yang sudah ada? TINJAUAN PUSTAKA Audit Sistem InformasiAudit Teknologi informasi pada hakekatnya merupakan salah satu dari bentuk audit operasional, tetapi kini audit teknologi informasi sudah dikenal sebagai satu satuan jenis audit tersendiri yang tujuan utamanya lebih untuk meningkatkan tata kelola IT. Sebagai suatu audit operasional terhadap manajemen sumber daya informasi, yaitu efektivitas, efisiensi, dan ekonomis tidaknya unit fungsional sistem informasi pada suatu organisasi. Dengan diperkenalkan COBIT, kini tujuan audit bukan hanya terbatas pada konsep klasik saja, melainkan kini menjadi: efektivitas, efisiensi, kerahasiaan, keterpaduan, ketersediaan, kepatuhan pada kebijakan/aturan dan keandalan sistem informasi. Dalam pelaksanaannya, jenis audit ini berkembang dalam beberapa variannya: 1) Pemeriksaaan operasional (operational audit) terhadap pengelolaan system informasinya, atau lebih tepatnya/tegasnya terhadap tata-kelola teknologi informasi (IT governance), 2) General information review, audit terhadap sistem informasi secara umum pada suatu organisasi tertentu,

AbstrakDengan berkembangnya teknologi informasi, meningkat pula cara pembelajaran yang semakin modern salah satunya dengan menggunakan e-learning. E-learning adalah suatu model pembelajaran yang menggunakan website sebagai media dasarnya. Dengan adanya e-learning, pembelajaran dapat dilakukan dimanapun dan kapanpun. E-learning yang baik adalah e-learning yang dapat meningkatkan kemampuan pengguna yang menggunakannya. Desain antarmuka menjadi salah satu elemen paling penting yang dapat mendukung kualitas edukasi di dunia maya. Oleh karena itu, penelitian ini bertujuan mengevaluasi desain antarmuka suatu website berbasis e-learning menggunakan human factors dan pendekatan interpretasi ergonomik, untuk meningkatkan usability dan usefulness sebuah sistem. Metode yang dipakai dalam penelitian ini adalah evaluasi heuristik yang terdiri atas 10 aturan prinsipnya yang terkenal dalam melakukan penilaian atas suatu desain antarmuka. Hasil penelitian menunjukkan secara umum penilaian terhadap desain interface dan ketermudahan penggunaan suatu website yang memiliki basis e-learning ditemukan telah cukup baik, akan tetapi masih terdapat beberapa hal yang perlu ditingkatkan, terutama yang bersesuaian dengan karakteristik dalam ketermudahan penggunaan. Kata Kunci: website, e-learning, heuristic, usability AbstractWith the development of information technology, studying process is one of the affected aspect by technology and becoming a new modern studying method called e-learning. E-Learning is a studying model that use website as it basis. With the help of e-learning, studying process can be done anywhere and anytime. A good E-Learning is one that can increase the overall skill of the user. Visual design becoming one of the support element that can help the education quality in cyberspace. Therefore, this research purposes aims is to design an e-learning website using human factor and ergonomi interpretation approaches, to improve the usefulness for user and the usefulness for system. The method used in this research is a method that consist of ten rule that was famous for designing. The result of general research about user interface design and the content about e-learning with a basis of website was good enough, but there is still some problem that must be fixed especially those relating with user experience. Keywords: website, e-learning, heuristic, usability

Software quality testing is one of the stages in SDLC (systems development life cycle). Software or application testing can’t ensure quality free of bugs or errors, but can provide trust and assurance to the application at some level. Software of freight forwarding, from the development, implementation and testing of this application can achieve some desired objectives by the user that is to help transportation services become more effective and efficient, providing convenience in terms of data and information process. With the use of the application compared with the process of recording manually is facilitate the decision makers to be able to monitor transactions and reports in a short time. To design and implement reliable Information Systems (IS) of freight forwarding and avoid bugs or errors, comprehensive testing is required based on the ISO 9126 method, which includes attributes such as aspects of functionality and Maintainability. Testing an application or software is an activity to check if the actual results match the expected results and to ensure that the application is bug-free. IS of freight forwarding services is appropriate and able to become software in the desired by the user consisting of input, process, and output.

Present offshore services are very important in the context of distributing imports and exports of goods. because it requires services that allow companies to help with the use of ships. PT Gadingputra Samudra provides offshore services such as Crewing, Agency, Logistics, and Broking. At present the company can carry out the contract in accordance with the requirements and is able to complete the contract well but the company's business processes have some weaknesses because the system is not yet integrated and there is no automatic storage system. The Open Group Architecture Framework (TOGAF) was chosen as a method for analyzing. by using the Architecture development method (ADM) which focuses on business architecture. in this analysis the expected outcome is to integrate information systems and information technology with business processes to be in line and be able to help the company's business processes to obtain optimal, effective and efficient business processes.