Background: The success of E-Business brings the highlight to websites as a tool to interact between company and customer. And recent studies indicate that quality of the website becomes something to be concern for company. Just like Huang pointed out that if company wants to build loyalty from their customer to get customer retention, one of much aspect that has to be noticed is the service quality from website.Objective: This study examines quality of website, such as Lazada. Website that author used in this research, to see what quality that website has and what the importance of that quality has. Methods: This study used Webqual 4.0 methodology to evaluate the website quality and see the importance of that quality using IPA (Importance Performance Analysis) to see how Lazada maintain that user expectations.Results: From three dimension that Webqual 4.0 provide for this research and total of 124 students as sample this research, authors found that all of three has significance result to satisfied customer with specific aspect on facilities, menus and contents from the website.Conclusion: Average respondent from students Bunda Mulia University was satisfied with the facilities, menus and contents in the web both from the value of all respondents and each research variable. The existing results from website user can be used as feedback on evaluation and development of Lazada website to be more accommodating to the wishes and in accordance with the expectations of website users.
In recent years, companies around the world need to find new ways to reduce costs, increase productivity, improve product quality, and meet various customer demands. Each Distribution Center (DC) or warehouse is specifically designed to minimize costs in the company’s supply chain. Cross-docking is a logistics technique that eliminates storing and picking up items at warehouses. Cross-docking has several advantages compared to other product distribution strategies from both an economic and an environmental point of view. Cross-docking decisions are influenced by many factors such as the level of product demand, the cost of stock-outs, and the distance from suppliers to customers. This research builds a Decision Support System (DSS) that can help companies to ensure sustainability in the supply chain. This study assumes the demand is deterministic which is indicated by Economic Order Quantity (EOQ). This system can detect the time and quantity of certain items that experience cross-docks accurately. If the customers’demand cannot be fulfilled by the warehouse, then the goods are categorized as out of stock. By knowing the time and quantity of goods at the time of the cross-dock, the warehouse manager can make operational decisions quickly and accurately related to the resources such asoperators and forklifts.
Information technology in organizations plays an important role for the continuity of their current business processes. Almost every organization already has information technology and dependence on their information technology. With the existence of information technology, it can help business process in the organization runs smoothly, and according to desired by every organization. But not infrequently the information technology that has been operating has problems that are very annoying and hinder the business process of the organization. Problems that exist in this company is at the time of maintenance and custom or repair process undertaken by the company. With the existence of the problem, the writer wanted to audit the existing governance in companies that have problems regarding aspects of information technology delivery. The author uses the COBIT 5 framework on the DSS domain (Deliver, Service, and Support) and focuses on the sub domains of DSS01 Manage Operations, DSS02 Manage Service Requests and Incidents, DSS03 Manage Problems, and DSS06 Manage Business Process Controls. The assessment method used is a capability model consisting of five capability levels. Based on the audit of information technology governance conducted by researchers using COBIT 5, then the conclusion of this study is the average capability level of the overall process obtained most of the process has reached level 1 performed process.
Information Technology Governance has become one an important one along with Information Technology Management (ITM) and Information Technology Services Management (ITSM). For ITSM, The IT Infrastructure Library (ITIL) can be used as a quality and excellence service guideline, it improved quality control, service level, efficiency, effectiveness, and expenses of budget from information flow, Service Level Agreements (SLAs), and take control over business and management processes. This research conduct a case study on Company of Freight Forwarder Service will be called FFS, located in Jakarta with method ITIL focused on Service Desk’s. The data will collect by various method such as observation, questionnaires, interview and document review. The result showed that company FFS got average score on service desk’s is 1.94, with the highest score at area Process Capability and the lowest score at area Customer Interface. This conclude, that company FFS has a good management of service desk’s but lack of user experience on front end of service.
Information technology is an important part for companies or institutions as a thing that can support the achievement of strategic plans to achieve the goals of vision, mission and corporate goals PT.Central Mega Kencana. By increasing the role of information technology, investment in information technology is getting bigger and more complex in its management. Therefore To organize, evaluate the required information technology governance by using standardized obeject approach. The governance of this information system audit is done using the AI (acquired and implemented) Cobit 4.1 framework and the final result of this analysis yields how far the level of maturity level governance maturity and recommendations for PT. Central Mega Kencana proposed.
Technological developments have changed human behavior, including the behavior of junior high school students. Now generally junior high school students are already very active in using mobile phones, including using this Android Behavior, making the idea of students of the University of Bunda Mulia, major Information System to development interactive learning media based on Android, which are considered not boring, and more effective for improving student quality. In designing the media a set of Android applications was created called Scan Evenku to Support Learning Event Registration. Learning media which are the work of students are software that can be installed on mobile phones, like interesting games. The application has been tested by RPTRA Darma Suci Penjaringan, North Jakarta. From the results that have been tested, the application was warmly welcomed and the students seemed enthusiastic to use it.
The advancement of information technology has led people more easily to connect with each other and provide value added in the form of efficiency and effectiveness that produce something for meeting purposes, record customer complaints, answer customer questions, convey information to customers, provide warranty, and seek profit by this utilization. The reason for the audit of SI in this study is PT. Boga Dimsum Indonesia where the company needs an audit on the inventory and accounting intregrated system because there is an error in the purchase application. In this research, the method used is qualitative research method that is research about descriptive research and tend to use analysis. The purpose of the audit is to know whether the information technology governance applied by PT. Boga Dimsum Indonesia has gone well. The research consists of 4 stages: planning, Field Work, Reporting, Follow Up. Based on the results of this study can be concluded that the IT functions contained in PT. Boga Dimsum Indonesia is not yet optimal.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
334 Leonard St
Brooklyn, NY 11211
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.