Background: The success of E-Business brings the highlight to websites as a tool to interact between company and customer. And recent studies indicate that quality of the website becomes something to be concern for company. Just like Huang pointed out that if company wants to build loyalty from their customer to get customer retention, one of much aspect that has to be noticed is the service quality from website.Objective: This study examines quality of website, such as Lazada. Website that author used in this research, to see what quality that website has and what the importance of that quality has. Methods: This study used Webqual 4.0 methodology to evaluate the website quality and see the importance of that quality using IPA (Importance Performance Analysis) to see how Lazada maintain that user expectations.Results: From three dimension that Webqual 4.0 provide for this research and total of 124 students as sample this research, authors found that all of three has significance result to satisfied customer with specific aspect on facilities, menus and contents from the website.Conclusion: Average respondent from students Bunda Mulia University was satisfied with the facilities, menus and contents in the web both from the value of all respondents and each research variable. The existing results from website user can be used as feedback on evaluation and development of Lazada website to be more accommodating to the wishes and in accordance with the expectations of website users.
Jumlah Puskesmas di Provinsi DKI Jakarta mengalami peningkatan sejak tahun 2012 sebanyak 288 unit hingga pada tahun 2016 sebanyak 310 unit. Jumlah unit puskesmas yang meningkat tidak serta merta menjadikan pelayanan puskesmas sudah memadai. Penelitian ini bertujuan untuk mengukur faktor-faktor yang berpengaruh terhadap kepuasan konsumen dan untuk memberikan technical respon yang bersumber dari Voice of Customer. Penelitian ini menggunakan metode Importance and Performance Analysis untuk mengetahui faktor-faktor kualitas pelayanan yang berpengaruh terhadap kepuasan konsumen dan metode Quality Function Deployment digunakan untuk memberikan technical respon. Hasil analisis dengan metode Importance and Performance Analysis menunjukkan faktor-faktor yang termasuk prioritas utama adalah pelayanan terkait pemberian diagnosa yang sesuai oleh dokter di puskesmas, pelayanan terkait respon pihak puskesmas terhadap keluhan (complain) dari pasien, dan atribut pelayanan terkait kesesuaian obat yang diberikan oleh dokter di puskesmas. Peningkatan respon terhadap keluhan pasien merupakan prioritas utama yang harus dilakukan oleh pihak puskesmas untuk meningkatkan kepuasan pasien. Respon teknis dengan urutan prioritas terdepan adalah tenaga medis yang harus memberikan jawaban yang jelas mengenai pengobatan yang dijalani pasien, dan dokter di puskesmas harus lebih teliti dalam memberikan obat yang sesuai dengan penyakit pasien.
Today, many companies outsource the new recruiting process. Recruitment of outsourced labor by the outsourcing service tenant is because the Company can reduce operating costs and improve the company. However, it is not comparable to outsourced employees to the services of tenant companies outsourcing services. Based on these conditions, the researchers analyze the relationship of employees in an outsourcing service company in Indonesia using Importance-Performance Analysis (IPA). The results show there are two attributes that belong to “concentrate these“category which means the company's performance has not been maximized for outsourcing employees. These attributes are the accuracy of salary payments and the nominal salary that is generated every month.
One indicator that shows the quality of government performance is the quality of public service offices. Public services in Indonesia have an important role in economic and political life. The magnitude of the role of the district office in providing services around population bureaucracy issues, especially in the province of DKI Jakarta, is still often getting complaints from the public. This study aims to assess the level of community satisfaction with the quality of district office services in the Jakarta province, specifically the North Jakarta municipality. This study uses multilinear regression and uses the T-test to find out the significant level of influence of independent variables on the dependent. The study used five exogenous variables (procedures, information, time, facilities, and infrastructure, and environmental comfort) and 1 endogenous variable (satisfaction). The results of this study are all exogenous variables that have a positive and significant effect on the satisfaction of Jakarta citizens, which means that urban district office services have a positive and significant effect on the satisfaction of Jakarta citizens when viewed from procedures, information, time, facilities, and infrastructure as well as environmental comfort. The provincial government of DKI Jakarta must maintain and improve existing service procedures, some attributes of information that are already very good, good values regarding the certainty of the time of completion of services, several aspects of facilities and infrastructure, and comfortable environmental conditions, both in the service office or in the service support facilities.
<p align="center"><strong><em>ABSTRACT</em></strong></p><p><em>At this time, often encountered many students who feel wrong in choosing majors and the university even when they are already enrolled, it majors selected not according to their talents and interests.</em><em> Early education of students and students will minimize the potential that they will feel disappointed with their choice when they are educated in college. Therefore, through community service activities is intended to provide education about how and step in selecting or determining the most appropriate option to continue their studies to pursue higher education. After this workshop, students feel very satisfied because they have an alternative keputuan in the selection of majors to continue to pursue higher education in accordance with their interests and talents.</em><em> </em><em></em></p><pre> </pre><strong><em>Keywords</em></strong><em>: Analytical Hierarchy Process, making decisions</em>
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