Organizational trust and organizational commitment are considered as the most important entraining factors for organizational success. The most important factor in the formation of organizational commitment is trust that employees have in their organizations. In this study, the relationship between organizational trust and organizational commitment was searched. For this purpose, 176 sports employees of Provincial Directorate of Youth and Sports in Turkey were applied "organizational trust scale" developed by Omarov [33] as well as "organizational commitment scale" developed by Meyer and Allen [26]. The data obtained as a result of the research were analyzed by SPSS 20.0 software program and the results were presented. As a result, it is remarkable that emotional commitment of male employees was more than that of female employees. Trust of participants in director positively affected emotional and normative commitment. It was also determined that trust of participants in their colleagues and organizations positively affected normative (commitment to worth and targets of the organization) commitment. It was concluded that organizational trust positively affected organizational commitment in sports employees.
The purpose of this study was to examine exercise addiction and social appearance anxiety levels of students studying at the faculty of sports sciences in terms of various variables. There were 170 participants in the study. “Personal Information Form”, “Exercise Addiction Scale” and “Social Appearance Anxiety Scale” were applied to the participants. Whether the data provided the assumption of normality was evaluated by the skewness and kurtosis test. It was decided that the values obtained as a result of the analysis provided the assumption of normality; therefore it was deemed appropriate to apply parametric tests. Frequency, percentage, t-test, One-Way ANOVA and Post Hoc (Scheffe) test statistics were used to analyze the data. As a result, it was determined that participants who regularly received sports services at least 2 days a week had low levels of general exercise addiction and social appearance anxiety. In this context, it can be said that individuals' exercise addiction and social appearance anxiety levels were low. Therefore, it can be said that the physical and mental benefits individuals got from sports activities enabled them to be more at peace with themselves, as the participants who received sports services made their exercise a habit to protect their health in daily life.
Bu çalışmada fiziksel etkinlik hizmetleri sunan fitness merkezlerinde hizmet kalitesinin müşteri memnuniyetine etkisinin incelenmesi amaçlanmıştır. Veri toplama aracı olarak, hizmet kalitesine yönelik Yıldız ve Kara'nın (2012) geliştirdiği QSport-14 ölçeği, müşteri memnuniyetine yönelik ise Cronin, Brady ve Hult'un (2000) geliştirdiği memnuniyet ölçeği kullanılmıştır. Veriler Antalya ilinde ticari olarak faaliyet gösteren 3 farklı fitness merkezinin müşterilerinden (n=227) elde edilmiştir. Ölçeklerin güvenirliklerini belirlemek amacıyla yapılan güvenirlik testi sonucunda QSport-14 ölçeğinin Cronbach Alpha değeri 0,849, müşteri memnuniyeti ölçeğinin Cronbach Alpha değeri ise 0,743 olarak bulunmuştur. Hizmet kalitesinin müşteri memnuniyeti üzerine etkisini belirleyebilmek için hiyerarşik regresyon analizi uygulanmıştır. QSport-14 ölçeğinin alt boyutları olan "personel", "fiziksel özellikler" ve "program" değişkenlerinin müşteri memnuniyeti üzerine etkisi ayrı ayrı değerlendirilmiştir. Analizler sonucunda, fitness merkezlerindeki hizmet kalitesinin (ve alt boyutları olan personel, fiziksel özellikler ve program değişkenlerinin) müşteri memnuniyeti üzerinde anlamlı ve pozitif etkisi bulunmuştur (p<0,001). Bu alt boyutlardan, müşteri memnuniyeti üzerine en yüksek etki personel (β=,492) alt boyutudur, ardından program (β=,444) ve fiziksel özellikler (β=,432) gelmektedir. Diğer taraftan demografik değişkenlerin müşteri memnuniyeti üzerine herhangi bir anlamlı etkisi ise görülmemiştir. Bu sonuçlara göre, fiziksel egzersiz hizmeti sunan fitness merkezlerinde müşteri memnuniyeti sağlayabilmenin yolu (başta personel olmak üzere, program ve fiziksel özellikler yönüyle) hizmet kalitesini arttırmaktan geçtiği söylenebilir.
<p>This study was carried out to examine the effect of service quality on the satisfaction of athletes. quantitative research patterns the simple random method was used in the study, the sample size consisted of 769 athletes trained in the Provincial Directorates of Youth and Sports and Municipalities in Antalya, Isparta, and Burdur. The Q-Sport-14 scale and customer satisfaction scale were used as data collection tools. Exploratory factor analysis was performed for validity to the scales and the internal consistency coefficient was calculated for reliability. The data were analyzed to measure impact by hierarchical regression, ANCOVA, and structural equation modeling. Athletes got (X ̅ =61.64) points from the service quality scale. They got (X ̅ =13.19) points from the satisfaction scale. As a result of the analyzes based on averages, it was observed that the effect of service quality on customer satisfaction is significant and the satisfaction level of athletes and their perceptions of service quality was high.</p><p> </p><p><strong>JEL: </strong>L80; L83</p>
Organizational silence can be defined as a way of behaviour belonging to men and women employees in the organization exhibited without reflecting their feelings, ideas, concerns and suggestions related with their workplaces, works for which they are responsible or other activities of the organization. In the period of organizational silence, silence, in other words, decision of not talking clearly about problems and subjects, is an important subject to be laid emphasis on when it is considered that it prevents organizational learning, decreases revealing of different ideas within the organization, prevents innovativeness and creativeness. In this regard, the purpose of this study was to investigate the sports employees, according to some variable of organizational behavior silence. Sports expert and trainers participated in the research, who were employed in Mugla and Antalya Provincial Directorate of Youth Welfare. 52.8% (67 people) of sports employees participated in the research were male whereas 47.2% (60 people) were female. "Organizational Silence Scale" developed by Cakici (2008) and adapted by Soycan (2010) was used. The data obtained from the scale in the research were analyzed by means of SPSS 21.0 statistical software program. In the research, frequency analysis to compare the groups and t-test (gender, marital status, age groups) as well as Anova tests to investigate the differences between groups were used. Consequently, a significant difference was found between the perception of organizational silence in sports employees and gender variable. It was determined that values of organizational silence sub-dimensions of female employees such as administrative and organizational causes, subjects related with work, lack of experience, isolation and fair of damnification in relations were higher than those of male employees. Female sports employees indicated organizational silence behaviour more. Depending on the findings of the research, it was suggested for the directors of Youth Welfares to form a participant culture in their institutions, to encourage their female sports employees to talk clearly and to increase the frequency of interviews with them.
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