Competitive intelligence (CI) is a business tool within strategic management, and it is gaining significance as a process that enables companies to achieve sustainable competitive advantage. This study explores the current state of CI in the Spanish hotel industry. For this purpose, a path model has been developed which empirically investigates the relationship between CI use and its backgrounds. The results obtained suggest that environmental and organizational characteristics affect CI effort, and in turn, CI effort affects CI use. This study provides theoretical and practical implications to help managers develop sustainable competitive advantages through the potential that CI offers within the hotel industry.

This study aims to investigate the spillover impact of work-family/family–work conflict and stress on five major industrial sectors (education, textile, hospitals, banks, and retail stores), during the first wave of Covid-19. The purpose of this cross-sectional study is twofold; firstly, to test a hypothesized model where work-family/family-work conflicts are related to stress and where stress could exert a mediating role in such relationships. Secondly, we seek to explore the presence of these conflicts and stress in each of the five major industrial sectors and evaluate if there are significant differences between them, identifying the sociodemographic characteristics associated. Two questionnaires were applied to 748 employees from the selected industries. According to our results, stress predicts both types of conflict and also exerts a mediator role. It was primarily found that the five sectors are significantly different regarding the work-family/family-work conflicts and stress. Findings and implications are discussed.

Companies operate in uncertain environments, where decision-making is acomplex task. Thus, one of the key elements to take into account in the aforementioned decision-making is the environment in which the business operates. This is where competitive intelligence (CI) makes sense, understood as the process of establishing the environmental information needs, information acquisition and its analysis, transforming it into intelligence and putting it at the service of decision-makers in the company. This paper focuses on theproposal of a CI model that can be applied in the tourism sector, specifically in hotels, due to the relevance of this sector in many economies worldwide. In order to build the model a deep review of the CI literature was made and subsequently the content validation method was applied, for the purpose of identifying the most important items in the two first stages of the CI cycle: planning and collection.

Introducción: la gestión del desarrollo sostenible se ha situado en la dirección de la empresa y supone un eje estratégico en organizaciones de todo el mundo. Entre ellas, sobresalen las Pymes, que son el componente fundamental del tejido empresarial en América Latina, al representar alrededor del 99% del total de empresas de esta región geográfica y conceder una ocupación a casi el 70% de los trabajadores. Objetivo: analizar la coyuntura específica que presenta Latinoamérica en materia de sostenibilidad, así como las oportunidades que puede otorgar al pequeño y mediano tejido empresarial para conseguir mejoras en numerosos ámbitos. Materiales y métodos: el estado del arte es una metodología de investigación cualitativo-documental de carácter crítico-interpretativa, fundamentada en una exhaustiva revisión de la literatura internacional especializada; para vincular de forma fiable la teoría con la realidad, se presentan doce estudios sobre sostenibilidad en Pymes de varios sectores, pertenecientes a siete países de América Latina. Resultados: el interés por la sostenibilidad es creciente en las Pymes latinoamericanas. Las principales aportaciones se ubican en el contexto medioambiental y en la promoción del desarrollo social. Sin embargo, también existen casos en los que las Pymes no prestan suficiente atención a la sostenibilidad, la desconocen o realizan actuaciones aisladas que no generan impactos positivos prolongados en el entorno. Conclusiones: las Pymes latinoamericanas necesitan diseñar estrategias sostenibles que permitan la competitividad a largo plazo y la mejora del entorno. La ausencia, en términos generales, de unos fundamentos definidos exige seguir trabajando para aumentar su contribución en este contexto.

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