Purpose This study aims to find evidence of the HEdPERF scale use for measuring the perceived service quality from the perspective of students in higher education institutions (HEIs) worldwide. Design/methodology/approach A systematic review of the literature was conducted to find evidence of the scale use in articles published between January 2005 and May 2017, according to databases Emerald, SciELO, Scopus, Web of Science, and Wiley Online Library. The articles were searched on the databases on Jun 17, 2017 and at the end of the selection of articles, were kept 12 distinct documents. Findings The articles found pointed towards classic SERVQUAL and SERVPERF scales as being well substantiated for measuring perceived service quality. The HEdPERF scale was applied in articles about perceived service quality in HEI in studies in Brazil, China, Croatia, India, Malaysia, Portugal, Sri Lanka and Turkey. Originality/value The paper attempts to gather some articles on the measurement of service quality in higher education institutions, by the HEdPERF scale use. This study indicates that SERVPERF scale can also be an appropriate model to measure service quality in HEI context, that is, it is not yet possible to defend a single instrument as a standard for this purpose.

The study aims to present the industry's 4.0 concepts and facilities available on the market, applied in a German instrumentation and control industry in Brazil. The study aims to present advanced manufacturing technologies that are already being applied in the company studied. As a research method, a bibliographic review is done first, followed by a qualitative, quantitative and descriptive analysis of the results of a case study. The results are intended to present the company's maturity level in relation to Industry 4.0 (I.4.0) as well as to diagnose possible new applications to increase the control and monitoring of its activities. At the end of the paper, suggestions for future studies will be available to complement the methodology proposed in this study.

Today the growth of modern cities is unprecedented in the history of urbanization and the urban environmental problems have also been increased. Unfortunately, there is no much time to modify past failures and improve the status quo, and ensure the protection of the environment. Consequently, it’s important to pay attention to the development of sustainable urban planning and its role in urban management issues is an objective that requires a new approach.On the other hand, Industry 4.0 (I.4.0), as called the 4th Industrial Revolution, carries impacts in the production on companies, the economy and society, with disruptive character, creating new markets and destabilizing the traditional way of doing business. Once I.4.0 is a strategic approach to the integration of advanced control systems with internet technology, enabling communication between people, products and complex systems, it’s expected to follow the same in the Smart Cities development.This article aims to relate technological tools of I.4.0 and the dimensions of “Smart Cities”, based on analytical framework for better understanding the emergence of new society ecosystem focused on the redefinition of the cities’ concept, urbanism and way of life, motivated by this new reconfiguration.

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Two conceptual frameworks have been analytically dominant in researching innovation dynamics in sustainability transition processes, namely Technological Innovation Systems (TIS) and the Multi-Level Perspective (MLP). The innovation systems has been principally concerned with emerging new technologies and their potential contribution to future sustainability, whereas MLP has been more strongly oriented toward reconstructing historical processes of sectorial change.In this perspective, this study aims to analyses how global climate change and environmental pressures impact on the governance of supply chain and the ripple effects on natural resource-intensive economies. Initiatives are taken to address regulatory issues and reconcile decision-making tools on quality assurance program on value chains. This includes a MultiLevel Perspective (MLP) as Carbon Disclosure Project (CDP) and Technological Innovation Systems (TIS) as Geographic Information System (GIS) used as a tracking system for monitoring sustainable practices.The paper discusses the drivers of sustainable beef production system, mainly in Legal Amazon, Brazil, and requirements from a largest retailer aligned to Brazilian Public Policies. This part presents three distinct strategies: (1) government and public policies to control deforestation related to beef cattle production system, (2) economic approach related to transnational supermarket chain and sustainability initiatives, (3) collective action for decision-making by multiple drivers

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Objetivo: O objetivo do estudo foi levantar dados a respeito da regulamentação de smart grids no Brasil e no mundo a fim de observar as principais dificuldades enfrentadas pelo Brasil para implantar projetos de redes inteligentes públicos ou privados. Resultados e Discussão: Foi observado que em comparação aos outros países estudados o Brasil se encontra muito aquém no que diz respeito a regulamentação de Smart Grids e esse é um dos principais empecilhos para o desenvolvimento de tecnologias efetivas partindo do setor privado, como é observado no Estudo de Caso realizado na empresa KNBS. Conclusão: Embora este estudo seja apenas um começo, conclui-se que os investimentos em pesquisa são essenciais para que o Brasil avance na regulamentação de Smart Grids e consiga a partir disso obter sucesso em ações que contribuam com o desenvolvimento sustentável.

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