Health was very important to human beings and was protected by the state because to get health was part of human rights, and it should be protected by the state. Health warranty was one of the protection forms provided by the government so that the rights to obtain health could be fulfilled. KRMT Wongsonegoro Hospital was a hospital that provided services to the patients of BPJS and organized executive and regular outpatients. The existence of two kinds of outpatients led to a necessity of seeing the protection to the patients getting social security in obtaining executive outpatient services. This research used a socio-legal approach having an analytical-descriptive specification. It would describe the implementation of the executive outpatient services and be then analyzed to see the relationship between the rights of the patients of Health BPJS and human rights protection.
In order to minimize the amount of violence in Pasuruan Regency, the Office of Family Planning and Women's Empowerment created an innovation that was realized in a program. The program is the Sakera Thumb program (Aware of Violence against Women and Children by Picking Up the Ball). The purpose of this study is to describe and analyze the innovation of the Sakera Thumb program in Pasuruan Regency. In this study, the research method used by the researcher is descriptive qualitative. In collecting data the researchers used interviews, observation, documentation. The results show that the innovation of the Sakera Thumb program has several unique features, namely the Sakera Thumb page, electronic thumb hotline card, thumb card, women and children protection car, and so on. Some of these unique features have made the Sakera Thumb program a top 99 public service innovation in 2017 and a participant in the united nations public service awards in 2018. In addition, the Sakera Thumb program innovation has become the answer to the problem of violence in Pasuruan Regency.
The purpose of this study is to determine and describe the Customer-Driven Service Standards of Citizen Charter in Badan Kepegawaian Daerah Kabupaten Sidoarjo. This research is a qualitative descriptive study located Badan Kepegawaian Daerah Kabupaten Sidoarjo. The technique of determining informants using purposive sampling. The informants in this study were the Head of Badan Kepegawaian Daerah Kabupaten Sidoarjo, Head of Planning and Reporting, Planning and Reporting Staff, Civil Servants in Kabupaten Sidoarjo Government. Data collection techniques through interviews, observation, and documentation. The technique of analyzing data uses an interactive model consisting of data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that customer-driven service standards are indicated by the formulation of service standards in accordance with the vision and mission of Badan Kepegawaian Daerah Kabupaten Sidoarjo and informed through the official website of the Badan Kepegawaian Daerah Kabupaten Sidoarjo.
The Office of Family Planning and Women's Empowerment created an innovation to reduce the number of women's violence in Pasuruan Regency. The program is the Thumb Sakera program (Aware of the Violence of Women and Children by Picking Up Balls). The purpose of this study was to describe and analyze the innovation of the Thumb Sakera program (Aware of the Violence of Women and Children by Picking Up Balls) in Pasuruan Regency. This study uses a quantitative descriptive. The sample of this research is 32 people. Data processing techniques use statistical analysis which consists of grouping data based on respondents, tabulating data based on all respondents, presenting data according to research results, and carrying out calculations to answer the problem formulation. The analysis technique used is the Likert scale technique. The results of the validity test of this study showed that Cronbach's Alpha was above 0.6 which means that each item was declared valid. In addition, the reliability test of 12 items shows a strong reliability with Cronbach's Alpha 0.764. It can be identified that the results of the research on the effectiveness of the Thumb Sakera program in Pasuruan Regency are in the "Effective" category. The average value is 78.59% which is obtained from the determination indicator; program target of 82.29%; program socialization of 75.84%; program objectives of 79.59; and program monitoring of 76.67%.
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