This study aims to determine the impact of the Covid-19 pandemic on burnout experienced by nurses at Dr. Hospital. Wahidin Sudirohusodo as one of the special hospitals that treat patients affected by Covid-19. This research is a qualitative study using some literature from related articles and journals as well as the results of a discussion group forum (FGD) from nurses at Dr. Wahidin Sudirohusodo Hospital Makassar. The results showed that there was a burnout in nurses when they saw so many patients who were under observation or who were positively affected by the outbreak of this virus. Nurses are confronted with thoughts of high-risk work amid pandemic conditions and think of families who are at home as well as conditions where nurses want to go home but workloads are very high and worry about returning home in conditions carrying viruses that are invisible. Limitations of this study are the lack of access to communicate with nurses who maintain contact with researchers at the time to prevent the spread of the virus.
This study aims to determine the effect of Product Quality and Service Quality on Increasing Customer Satisfaction and Loyalty in Makassar Municipal Water Company (PDAM) both directly and through intervening variables or indirect effects. This study uses a quantitative approach conducted with the aim to explain the position of the variables studied and the relationship between one variable with another variable. This research will explain the causal relationship between variables through hypothesis testing. In this study, the analysis method used is path analysis using the SmartPLS program. The results of this study found that directly the product quality had a positive and significant effect on customer satisfaction, service quality had a positive and significant effect on customer satisfaction, product quality had a positive and significant effect on customer loyalty, service quality had a positive and not significant effect on customer loyalty, customer satisfaction positive and significant effect on customer loyalty. The indirect effect of this research is product quality has a positive and significant effect on customer loyalty if mediated by customer satisfaction. Service quality also has a positive and significant effect on customer loyalty if mediated by customer satisfaction.
The most important aspect of being an employee of performance within an organization, because it is becoming one of the determining factors in the achievement of the vision and mission of the organization. This study aimed to examine the effect of work motivation, work environment, work discipline on employees’ performance. This research was conducted in SAMSAT Office of Makassar City for two months. The types of data were quantitative data and the sources of data were primary and secondary data. The populations were all employees of SAMSAT Office of Makassar City consisting of 75 people (the police and the civil officials 51 people, dispenda 21 people, and jasaharja 3 people). All populations were taken as samples (census sampling method). They were obtained through survey. They were analyzed using validity test, reliability test, descriptive analysis, and multiple linear regression analysis. The results of the research indicate that work motivation, work environment, and work discipline have a positive and significant effect on employees’ performance. All researches hypotheses are accepted. This indicates that the increase of work motivation, work environment, and work discipline can improve employees’ performance.
This study aims to determine the effect of marketing strategies on satisfaction and purchasing decisions for small and medium enterprises (UKM) 310 in Makassar. This research uses quantitative research. Quantitative research is a process of finding knowledge that uses data in the form of numbers as a tool to analyze information about what you want to know. The results of this study found that partially marketing strategies have a positive and significant effect on buyer satisfaction, marketing strategies have a positive and significant effect on purchasing decisions, and satisfaction has a positive and significant effect on purchasing decisions. The indirect influence shows that marketing strategies have a positive and significant effect on purchasing decisions through satisfaction.
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