Digital tourism is one of three strategic priorities from Ministry of Tourism to increase the number of tourist who visiting Indonesia. Tourism industry is one of the successful sector using Internet media to share destination images, where the tourism websites becomes a very useful tool to promote tourism by giving important informations for visitors. This study explore the effectiveness of official tourism websites in West Java province, Indonesia. Content analysis method, consist of three dimension: Aesthetic (destination visualisation, websites design); Informative (uniqueness, monetery value, and cultural promotion); Interactive (e-travel planner, online communities) were used to asses 29 official cities and regency's tourism websites. The results presented within this paper showed that West Java tourism websites were found to be generally fair in one dimension but lacked to attracted visitors. Based on the result findings, it is recommended that the official tourism organisations should evolve their websites as the marketing tools and the most important for delivering positive images of the destination online. These research give implications for the local tourism websites administrator to improve the website's content and also further research in tourism websites evaluation.

This study aims to investigate the stakeholders' synergies in realising smart tourism destination. This study uses a qualitative method with a phenomenography approach. We adopted stakeholders' theory to valued stakeholder roles and perception in pursuing sustainability, competitiveness and managing smart tourism destination in Wonosobo, Indonesia. In-depth interviews with five main stakeholders' namely local government, media, tourism business, tourism community, and travel bloggers followed by three phenomenography qualitative data analysis stages. The findings have revealed some obstacles in implementing smart tourism from stakeholders' perspectives, such as human resource's ability, stakeholders' synergy, and government support. This study has also revealed six factors: public system development, digital promotion, Internet infrastructure, public and private sectors partnership, and human resources development to support smart tourism. This study has proposed the strategic plan for the local government to support smart tourism destinations, namely: partnerships, government support, human resource’s ability, and tourism business competitiveness, that will lead to smart tourism destinations. This study has provided a framework and managerial implication accordingly.

The recent growth of Information and Communication Technology (ICT) has a significant impact to people’s way of searching and processing information. Increasing number of travelers is using the internet to assist them in planning their journey especially as a source of information. This has made internet as an important destination marketing tool for travel & tourism organizations including local and national tourism offices. The aim of this study is to provide updated overview of the official websites of local tourism offices or local government in provincial and city or regency’s level in which Top 10 Priority Tourism Destination are located, based on the facilities and services offered by the websites. Subsidiary aim of this study is to determine the features that are used most frequently on the Local Tourism offices' websites. This study should be of interest to researchers, government official as well as industry professionals by applying the content analysis on the feature of tourism websites. The findings of the research will enable the local government official to understand how effective their websites in delivering information for the visitors. The results will assist them also in judging website performance against competitors so that they have useful information to facilitate continuous improvement on their own websites. The results indicated that official websites of the local tourism offices already provides sufficient general information regarding the destination; however it lacked facilities or features which allow visitor to interact more with the tourism office or even fellow visitors. The most frequent features available in the evaluated websites are Culture/history information which was the feature with highest percentage (77%) followed by Contact (email/fax) with (74%) Picture gallery and use of animated pictures were scored at (71%) and Newsletter at (68%), In the bottom of the list are Terms & Condition, Chatting/News Group, Virtual Postcard at (0%)or virtually non-existent. The results also show that local tourism offices still have much room for improvement in the term of using the internet to boost and maximize their destination marketing effort. It is recommended that local tourism offices significantly upgrade and modify their official websites into more efficient and effective marketing instrument to exploit the potential internet based market.

Abstract-Service quality in museum influences museum experience, concerning with museum exhibits presentation, personnel competence, empathy, and consumption on products related to the museum. This paper has presented a formal examination on visitor expectations and perceptions of service quality in museum Geology Bandung. It uses modified HISTOQUAL model and was conducted in Museum Geology Bandung. A total of 112 questionnaires were completed, 30 questions related to Responsiveness, Tangibles, communication, consumables, Empathy. From the result of this studies there are several aspect that should be improved regarding the responsivenses of the staff, information for the visitors, consumables and empathy. There are signifficant differences regarding visitor expectations and perceptions about museum services.

Tourism derived from many criteria ranging from activities, attractions, location, travel style and the tourism product category preferred. The present paper aimed to examine the two travel trends The Joy of Missing Out (JOMO) and Iconic landmarks and sites by reviewing relevant literature review from both travel trends, and critically analyse which of one of the two trends is likely to dominate. A comparison of the two trends reveals that JOMO is a type of journey that emphasises with the isolation against technology, with motivation for relaxation, escape from everyday routine and commitments. Meanwhile, iconic landmarks and sites travel trends have the characteristics in novelty seeking to visit exciting places, viewing the scenery and related to tourist self-development. These studies provide valuable insights into the JOMO concept related to the motivation of relax and iconic landmarks and sites tourist attraction described as a ‘flagship, which is highly noticeable as the strongest pull-factors of a destination and regarded a primary growth destination resource. The scope of this study was limited in terms of travel trends from the literature review. Further studies need to be carried out in order to validate the experiences of the traveller within these two travel trends by comparing their expectations, perceptions, and motives.

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Four-star hotel categorized as upscale hotel where the facilities and level of services are high, a good hotel website content is very important in an online search pattern. From a hotel accommodation, tourist will get information about the hotel and for hotel side they will improve their connectivity and also interactivity with the customer. The objective of this research is to measure the level of hotel website content. In this research, samples of 38 four-star hotel websites located in the city of Bandung will be assessed by using an observation guide consists of 5 dimensions. The dimensions are: information reservation; information about the hotel facilities; contact information and the use of social media; surrounding area information; website management. Descriptive content analysis approach will be used as a tool to describe the characteristics of message content in hotel web sites and also summarize the idea of each message given. Data analysis showed that not all the hotel web site adopt indicators for good informative web site, therefore hotel are unable to provide complete information for the customer accessing related hotel websites, therefore the effect miscommunication and different perception might arise.

PurposeThis paper identifies the critical success factors (CSFs) of virtual hotel operator (VHO) in using hotel management system partnerships with small- and medium-sized hotels (SMSHs).Design/methodology/approachThis study uses a qualitative approach, with 25 semi-structured interviews with hotel owners and VHO management. Thematic analysis is used to determine themes to evaluate hotel owners and operators' perceptions.FindingsCSFs for VHO partnership with SMSHs include marketing and promotion strategies, client relationships, training and human resources development, hotel operation management, innovation strategies, capital expenditures and property management systems (PMSs). VHOs also have a symbolic impact on the mutualistic relationship with SMSHs by increasing service and enhancing product competitiveness and profitability.Research limitations/implicationsFindings are beneficial for VHO in determining the most significant CSFs, thereby establishing additional metrics in business performance and increasing resilience in the accommodation sector. Further studies can measure the digital technology factors from VHO, including PMSs and mobile applications.Originality/valueThis study first identifies CSFs for VHO companies from the perspectives of hotel owners and management. This contribution adds to the literature on CSFs in the context of digital technology implementation in SMSHs. Moreover, implications are beneficial for VHO management in determining the most significant CSFs for companies to measure the business performance of the companies and increase resilience in the accommodation sector.