Implementation of HISTOQUAL Model to Measure Visitors' Expectations and Perceptions in Museum Geology Bandung

Putra, Fajar Kusnadi Kusumah

doi:10.2991/atf-16.2016.48

Cited by 7 publications

(6 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…AraĢtırma sonucunda katılımcıların yaĢ gruplarına göre müze deneyimleri boyutlarını algılamaları ve değerlendirmeleri arasında anlamlı bir fark tespit edilememiĢtir. Putra (2016) ziyaretçilerin beklentileri ile müzelerde sunulan hizmet kalitesi düzeyi arasında önemli farklılıklar bulunduğunu özellikle empati, personelin sorumlulukları ve ziyaretçilerin bilgilendirilmesi konusunda eksikliklerin var olduğunu ifade etmiĢtir. Pop ve Borza (2016) hizmet kalitesinde meydana gelen bir artıĢın müzelerin kültürel ve sosyal sürdürülebilirliğine olumlu yönde etki ettiğini, baĢlangıçta hizmet kalitesi ile ilgili çalıĢmaların bir dizi külfet oluĢturacağını ancak uzun vadede bu maliyetlerin müzenin daha fazla sayıda ziyaretçi çekmesi sonucu elde edilecek gelirle dengelenebileceğini vurgulamıĢlardır.…”

Section: ġLgili çAlıģmalarunclassified

Müze Zi̇yaretçi̇leri̇ni̇n Hi̇zmet Kali̇tesi̇ne Yöneli̇k Algilamalari: Mevlana Müzesi̇ Örneği̇

Güneş

Pekerşen

Alagöz

et al. 2019

Akademik Araştırmalar Ve Çalışmalar Dergisi (AKAD)

View full text Add to dashboard Cite

Öz Müzeler kültür turizmi seyahatlerinde çekicilik unsuru olarak değerlendirilebilir. Müze ziyaretçilerinin memnuniyetinin sağlanmasında ise verilen hizmetin kalitesi önemli bir yere sahiptir. Bu bağlamda çalışmada; Mevlana Müzesi'ne gelen ziyaretçilerin hizmet kalitesi algılarının ölçülmesi ve sunulan hizmet kalitesinin müzeyi ziyaret eden kişilerin beklentilerini karşılayıp karşılayamadığının belirlenmesi amaçlanmıştır. 20 Ocak -01 Mart 2018 tarihleri arasında tesadüfi olmayan örnekleme yöntemlerinden kolayda örnekleme yöntemi ile 401 ziyaretçi ile yapılan anket çalışması sonucunda; araştırmaya katılan ziyaretçilerin Mevlana Müzesinin fiziksel özelliklerini yüksek düzeyde kaliteli; heveslilik, iletişim ve tüketim maddeleri açısından orta düzeyde kaliteli; empati bakımından ise düşük düzeyde kaliteli olarak algıladıkları ortaya çıkmıştır. Ayrıca araştırmaya katılan ziyaretçilerin cinsiyet, medeni durum, yaş, öğrenim durumu, meslek, gelir durumları, müze ziyaret sıklığı ve Mevlana Müzesi ziyaret sayılarına göre Mevlana Müzesi hizmet kalitesi algılamaları farklılık göstermektedir. AbstractMuseums can be considered as a point of attraction in cultural tourism. The quality of service provided has an important role in the satisfaction of museum visitors. The aim of the present study is to evaluate the service quality perceptions of the visitors visiting Mevlana Museum and to determine whether the quality of service provided meets the expectations of the visitors. The results of the survey conducted on 401 visitors with convenience sampling method, one of the non-random sampling methods, between 20 January -01 March 2018 show that the respondents find physical aspects of the Mevlana Museum very highly quality; enthusiasm, communication and consumption moderately quality while empathy considered low quality. In addition, the perceptions of service quality at Mevlana Museum vary according to gender, marital status, age, education level, occupation, income, frequency of visiting to Mevlana Museum.

show abstract

Section: ġLgili çAlıģmalarunclassified

Müze Zi̇yaretçi̇leri̇ni̇n Hi̇zmet Kali̇tesi̇ne Yöneli̇k Algilamalari: Mevlana Müzesi̇ Örneği̇

Güneş

Pekerşen

Alagöz

et al. 2019

Akademik Araştırmalar Ve Çalışmalar Dergisi (AKAD)

View full text Add to dashboard Cite

show abstract

“…All these tools are the most common tools used in research related to service quality; however, the HISTOQUAL model is perceived as a suitable model to measure the service quality of historic buildings (Frochot and Hughes, 2000). The same HISTOQUAL model was also used in a study to measure visitors’ expectations and perceptions in Museum Geology Bandung, Indonesia (Putra, 2016). As for this study, the elements of HISTOQUAL model by Frochot and Hughes (2000) and Putra (2014) were adapted into the HISTOQUAL model questionnaire of this research, and some changes have been made accordingly to adapt its suitability with the case studies of the change of original use of these historic buildings into museums.…”

Section: Introductionmentioning

confidence: 99%

“…The same HISTOQUAL model was also used in a study to measure visitors’ expectations and perceptions in Museum Geology Bandung, Indonesia (Putra, 2016). As for this study, the elements of HISTOQUAL model by Frochot and Hughes (2000) and Putra (2014) were adapted into the HISTOQUAL model questionnaire of this research, and some changes have been made accordingly to adapt its suitability with the case studies of the change of original use of these historic buildings into museums. The elements that were adopted are shown in Table I.…”

Section: Introductionmentioning

confidence: 99%

Adaptive reuse of historical buildings

Ali

Zawawi

Myeda

et al. 2019

IJBPA

View full text Add to dashboard Cite

Purpose The purpose of this paper is to focus on the impacts that the adaptive reuse of historical building has on museum service quality by analysing the visitors’ expectations and perceptions through the HISTOQUAL model. It looks deeper into investigating the enhancement of adaptive reuse approach to historical buildings not only to the surrounding environment, but also to the building’s cultural significance. Design/methodology/approach A field survey implementing quantitative approach was conducted by using questionnaires to collect the visitors’ expectations and perceptions on their visits to the selected case study sites. The selected two case study sites are both newly adaptive reuse museums located in the heart of Kuala Lumpur. Through these case studies, the visitors’ expectations and perceptions were analysed and the differences were identified. Findings Positive feedback on the level of service quality provided at both museums indirectly shows the success of adaptive reuse initiative on the historical buildings towards adapting their new functions as a museum. It was also noted that foreign language leaflets and facilities for less able visitors were among the two service criteria that do not exceed the expectations of users. In general, these findings are crucial in identifying the gap within the services provided and appropriate measures that can be undertaken for further improvement. Research limitations/implications Further study can be employed to a larger population of study to cater for a variety of perspectives from both users and managers of the buildings. Practical implications This paper highlights the implications of users’ feedback towards building usability and functions. It provided imperative findings from the users’ point of view pertaining to the services provided. Social implications The paper illustrates the significance of social perceptions on the implications of service delivery. It also reports empirical evidence in highlighting the importance of users’ attributes towards excellent service delivery. Originality/value Up to present, there exists a small number of studies that look into reviewing the new functions of adaptive reuse buildings. This study now contributes to create a larger number of studies in this scope, especially within the context of Malaysia.

show abstract

“…, Cheng ve Wan (2012),Hsieh vd. (2015),Putra (2016),Sert ve Karacaoğlu (2018),Hsieh vd. (2018), Ali vd., (2019 veAkar (2020) tarafından tarihi binalar ve müzelerdeki hizmet kalitesiyle ilgili yapılan araştırmalarla benzerlik göstermektedir.…”

unclassified

“…Bu sonuç Cheng ve Wan (2012),Hsieh vd. (2015),Putra (2016), Güneş vd., (2019 ve Akar (2020) çalışmalarıyla benzerlik göstermektedir. Katılımcıların verdikleri cevaplara göre en olumlu algılara sahip diğer boyular ise sırasıyla iletişim (4,05), heveslilik (3,85), tüketilenler (3,80) ve empati (3,50) boyutları şeklindedir.…”

unclassified

Hizmet Kalitesi ile Yenilenme Arasındaki İlişkinin İncelenmesi: Hatay Arkeoloji Müzesi Örneği

Kalaba¹,

Saçli²

2021

TR1010

View full text Add to dashboard Cite

While service quality is defined as a concept that explains the extent to which a business can meet customer expectations, the concept of re-creation is related to the attitudes of individuals to be personally renewed towards the actions they do. The common feature of these two concepts is; they are concepts based directly on individuals' perspectives and personal evaluations for a service received, an activity involved, etc. However, there is an important deficiency in the relationship between these two structures, which have common points in the literature. The main purpose of the research is to examine the relationship between service quality and renewal concepts. The population of the research consists of individuals visiting Hatay Archeology Museum in 2020. Survey technique was used as a data collection tool in the research and 404 valid survey data were obtained. In line with the purposes of the research, the data obtained; frequency analysis, validity and reliability tests, normality test, correlation (correlation) and regression (effect) analyzes were applied. As a result of the analysis, it was determined that there was a positive and statistically significant relationship between the service quality perceptions of the participants and their renewal levels. In addition, as a result of the regression analysis based on this relationship, it was determined that the service quality perceptions of the participants had a positive and statistically significant effect on the renewal levels.

show abstract

Implementation of HISTOQUAL Model to Measure Visitors' Expectations and Perceptions in Museum Geology Bandung

Cited by 7 publications

References 7 publications

Müze Zi̇yaretçi̇leri̇ni̇n Hi̇zmet Kali̇tesi̇ne Yöneli̇k Algilamalari: Mevlana Müzesi̇ Örneği̇

Müze Zi̇yaretçi̇leri̇ni̇n Hi̇zmet Kali̇tesi̇ne Yöneli̇k Algilamalari: Mevlana Müzesi̇ Örneği̇

Adaptive reuse of historical buildings

Hizmet Kalitesi ile Yenilenme Arasındaki İlişkinin İncelenmesi: Hatay Arkeoloji Müzesi Örneği

Contact Info

Product

Resources

About