When the world was engulfed by a COVID-19 pandemic crisis, various activities could not be carried out normally. Activities may continue from home during a crisis by the use of a smartphone through the internet, because almost all people have their own smartphone, without requiring additional purchase of hardware. For formal learning, people can take the opportunity to use social media platforms to undertake conversations easily by using smart phones, even tablets. Teenagers or adults who are still studying in higher education institutions can undertake continuous learning for their work assignments. For example, they can use these tools to communicate through social media such as the WhatsApp, Telegram, Zoom, Microsoft Team, and Edmodo apps to connect with friends and lecturers. This research reveals trends of digital social media security and usability in the time of the COVID-19 pandemic situation, such as working from home, establishing a start-up, improving business processes and conducting online business within the digital ecosystem. The result is interesting and there are many uses of social media which have been addressed in this study during the COVID-19 pandemic for business purposes. The various social media platforms have different features that are available for use by subscribers, and also make it easier for people to do business. This is mainly due to the fact that they open up the global market and also make it cheaper to advertise. The government as well as the private sector has been in the forefront when it comes to the use of social media. Maintaining a good online presence is one of the key aspects that determine the success of start-up companies. This is due to the fact that most customers usually rely on the customer reviews in determining the ability of a company to meet the needs of clients. The main reason why most companies set up a customer relations department that is mandated with the responsibility of responding to customer feedback on various online platforms. On the other hand, the increased use of social media has brought new challenges when it comes to the security of information. Users must, therefore, secure their servers and technology from external and internal threats. One of the strategies used is the use of passwords to log into a portal where each person authorized to access the portal is provided with a password that is unique and known only by the user. The study has covered all these areas in detail including the use of database management systems in an organization or individual.
Human-centered design is an approach that focuses on involving the end user throughout the product development and testing process which can be crucial in ensuring that the product meets the needs and capabilities of the user, particularly in terms of user experience and safety. The structured and iterative nature of human-centered design can often be a challenge for the design team when faced with the necessary, rapid, product development life cycles associated with the competitiveness in the industry. This ensures that the needs of the user are taken into account throughout the design process whilst also maintaining a rapid pace of development, and its rationale before outlining how it was applied to assess and enhance the usability, human factors, and user experience within destructive digital ecosystem era. The authors encouraged a system approach such as human-centered design for prevention on further damages being done on data breaches through the application of each steps of the process.
Policy reform initiative in e-Government and other public management areas such as good governance has been momentous and visible in many societies in recent years. However, in many countries, reasonably good policies have made somewhat slow progress at the implementation stage. It has to be appreciated that policy implementation occurs in several ways, manifesting multiple challenges. Taking a key interest in Brunei Darussalam and Singapore, this chapter has made an attempt to see how these challenges or critical factors play a key role in making e-Government policy a success. The authors have examined e-Government strategies in Brunei in the light of policy success in Singapore. Based on their empirical research in these two small countries in South-East Asia, this chapter highlights the salient features and success factors that have enabled e-Government policies to be successfully implemented in Singapore. Learning lessons from Singapore, the authors have proposed potential success ingredients for an effective e-Government policy implementation in Brunei.
With the e-Government concept, government services, which were normally delivered from physical infrastructures of public offices, now move closer to the clients via Information and Communication Technology (ICT). Recent advancement of mobile computing devices has made the idea of omnipresent government highly likely where the government services can be accessed by everyone anytime-anywhere. This chapter begins with the discussion of the current development of e-government followed by the evolution of e-government models. The chapter also addresses how the good governance features have been incorporated as guiding principles in e-governance practices in different societies in recent years. Finally, as its focal interest, the chapter examines and analyzes the issue of building people’s trust through e-governance. Elements of trust are discussed thoroughly, and a trust model for e-governance is put forth and proposed as a guideline to develop a trusted e-governance system.
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