From E-Government to E-Governance

Abstract

With the e-Government concept, government services, which were normally delivered from physical infrastructures of public offices, now move closer to the clients via Information and Communication Technology (ICT). Recent advancement of mobile computing devices has made the idea of omnipresent government highly likely where the government services can be accessed by everyone anytime-anywhere. This chapter begins with the discussion of the current development of e-government followed by the evolution of e-government models. The chapter also addresses how the good governance features have been incorporated as guiding principles in e-governance practices in different societies in recent years. Finally, as its focal interest, the chapter examines and analyzes the issue of building people’s trust through e-governance. Elements of trust are discussed thoroughly, and a trust model for e-governance is put forth and proposed as a guideline to develop a trusted e-governance system.

Non-Formal Education Event Governance Strategies

“…• Providing better control of IT investments and expenditures (Almunawar et al, 2012;Lee Lock, 2009). As governance includes the business strategy development and implementation, a certain definition of strategy must be approved.…”

Enhancing e-government with a digital twin for innovation management

“…The idea of e-government services emerges because responding to citizens’ changing needs and demands at different stages play a critical role in achieving good governance (Almunawar et al , 2012). Indeed, the centrality of values to all aspects of public service is managing the relationship between service providers (government agencies) and its users (citizens), establishing mutual trust and understanding between them and strengthening the capacity of citizens to participate in governance through social and economic activities.…”