This study examined at the effects of ethical leadership, job chracteristics, and individual factors on airline employees’ job satisfaction. It makes use of samples of the airline employees from a Indonesia airline company. From the results of structural equation modelling analysis, ethical leadership and job chracteristics were found positive effect on airline employees’ job satisfaction as well as ethical leadership were found positive effect on airline employees’ job chracteristics. In addition, leaders are also more likely to choose employees who are able to work independently and see the value of their own work and work with an ethical environment.
ABSTRAKPenelitian ini menguji pengaruh budaya perusahaan terhadap kinerja karyawan maskapai penerbangan di Jakarta. Penerapan empat dimensi budaya Hofstede sebagai sarana mengukur kinerja menggunakan responden karyawan maskapai penerbangan di Jakarta. Penelitian ini mengintegrasikan pengaruh dimensi budaya Hofstede terhadap kinerja. Hasil penelitian menunjukkan bahwa dimensi budaya Hofstede berpengaruh langsung positif terhadap kinerja. Kata Kunci: This study examines the influence of corporate culture on the performance of airline employees in Jakarta. These four dimensions of Hofstede culture as a means of measuring performance use airline employees in Jakarta as respondents. This research is integrates the influence of Hofstede cultural dimension on performance. The results showed thatHofstede cultural dimension has a direct positive effect on performance.
The purpose of this study is to provide ideas in the existing literature from various sources that can be combined with the reality of existing scientific articles. The ideas and results of the research into this scientific article also provide an overview of the variables that can be used in further research such as data confidentiality, financial technology, logistics and government policy regulations. Of the three descriptions in the results and discussion above, there are three variables that can make future research materials or references, namely Financial technology that has been used with consumer confidentiality that is still not maximally maintained, secondly there is a government policy that clearly covers this financial technology so that it can be used. supervised by the government. Third, there are not many logistics companies that use financial technology as a means of payment to consumers, there are many obstacles, especially from management decisions and assistance that may be facilitated by the government with the existence of existing Financial Technology Institutions with cooperation. This qualitative research is still far from perfect, and only as a review material from researchers and as a contribution to the development of science, especially in the field of digital finance, and logistics in general. The research results of this article can provide thought benefits for science for those in need.
This research aims to analyze the effect of service quality, price fairness, and corporate image on customer retention of low-cost carrier airlines mediated by customer satisfaction. The research was conducted by quantitative research and testing hypothesis with a purposive sample of low-cost airline passengers. A Google form was used to collect 203 responses, which were then analyzed using the Partial Least Square method of the Structural Equation Model from the Statistical Package for Social Science. The results of the study found that the effect of the independent variables on the dependent variable was as follows: Service quality to customers retention has no effect; Price fairness on customer retention has no effect; Corporate image on customer retention has no effect; customer satisfaction on customer retention has an effect. In addition, service quality, price fairness, and corporate image have effect on customer satisfaction. For the indirect hypothesis, service quality, price fairness, and corporate image influence on customer retention mediated by customer satisfaction were accepted. The research concluded that there are 3 hypothesis that have no effect and 7 hypothesis that have an effect consisting of 4 direct effects and 3 indirect effects. The implication of this research, there is the important rule of customer satisfaction as a mediating variable from service quality, price fairness, and corporate image to customer retention of low-cost carrier airlines. The placement of customer satisfaction as a full mediation variable on the research model became a Novelty in this study.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.