Badania nad poziomem satysfakcji pracowników z pracy są coraz częściej prowadzone przez pracodawców, ponieważ ich wyniki mają wspomóc proces planowania efektywnego systemu motywowania pracowników, podnieść ich poziom zaangażowania i partycypacji. W artykule wskazano na wybrane aspekty badań nad satysfakcją z pracy, wskazując na kilka problemów i kontrowersji z nimi związanych. Dokonano przeglądu najczęściej uwzględnianych zmiennych w tych badaniach, które – zdaniem badaczy – tworzą przestrzeń powiązaną z satysfakcją. Wskazano na niewystarczające jeszcze przywiązywanie przez badaczy uwagi do problemu trafności i rzetelności skal pomiarowych, stosowanych przy badaniu satysfakcji. Wskazano m.in. na zalecenie badania i podawania konkretnych danych w tym zakresie (m.in. wartości wskaźnika Alfa Cronbacha) zanim badacz przystąpi do stosowania narzędzia oraz szerokiej interpretacji otrzymanych na jego podstawie wyników badania.
The article presents the results of the author’s own empirical studies, conducted within her scientific paradigm, allowing for comparing real results of the social competences (SC) level of Polish workers from enterprises (n=208) with the subjective assessment of their competences level estimated by their superiors. The psychological SC Questionnaire was used to measure the SC. The satisfaction of a worker from the already received assessment of their potential made by the direct superior was measured by means of Questionnaire – QFOI and the quality method – IDIs. The analyses show that there are differences between a profile of employees’ SC and a prolife evaluated by their superiors. In most cases superiors estimated the level of employees’ SC significantly lower. The subjects claim that they experience the feeling of injustice while assessing their professional competence in their workplace.
The article presents fragments of the research report, which was carried
out as a part of the project: Examination of low-skilled workers (European
Social Fund, The Operational Programme Human Capital). This Project
was realized for the Polish Agency for Enterprise Development by Pentor
Research International and Ecorys Ltd.; the author was a Key Expert in
this Project and co-author of the Final Report. In the presented studies
100 low-skilled workers from each Polish Province, who belong to thirteen
sectors of the economy, were asked to fill in a questionnaire. The
Social Skills Questionnaire (Kwestionariusz Kompetncji Społecznych) by
A. Matczak is the presented in this article method, which can be used in the
diagnostic process of three factors of social competencies: social exposition
skills, openness to interpersonal intimate communication and the social skills
used in situation requiring assertive behavior. The low-skilled workers were
asked about various problems and tasks on the social environment. The workers’
level of social competence turned out to be lower than average, especially
for those with the lowest education level. On the basis of the results of the
research, the image of those employees was created. In the summary conclusions
and recommendations for further educational and vocational counseling
were formulated.
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