The purpose of this study is to measure the impact of institutional environment as government regulation and managers' capabilities to maintain the relationship between the stakeholder networks and the entrepreneurial orientation within the context of the hospital industry in Indonesia. The results of data analysis from 105 small and medium private hospitals in the Jakarta city and surrounding areas show that the hospital entrepreneurial orientation was significantly influenced by government policies reflected by the legal certainty and bureaucratic attitudes that assist the implementation of the policies. Besides, it is proven that management capabilities to establish the relationships with many stakeholders, consisting of all existing partners and employees, also affect the growth of entrepreneurial orientation. Finally, the performance of the hospital is proven to be significantly influenced by the entrepreneurial orientation directly and also mediated by business model innovation. The results of this study become paradoxical because it is different from the opinion that the healthcare industry would not have accepted the concept of entrepreneurship.
Airlines are facing challenges from high cost structures and intense competition. This has made airlines universally look for opportunities to generate ancillary revenue, additional income apart from their main sources, including Full Service Carriers (FSC). Measuring consumer’s willingness to pay is pivotal in pricing and estimating ancillary revenue demand. This study analyzes whether customer’s type of journey, purpose of journey, length of flight, and type of flight class have an impact on willingness to pay (WTP) of Garuda Indonesia’s ancillary revenues which comprises of unbundled products and commission-based income. This paper uses data from a survey to Garuda Indonesia’s customer and follows quantitative studies to identify and describe the relationship between the WTP of Garuda Indonesia’s ancillary revenue and all variables involved. The study found that passengers value more the unbundled products. It is also found differences in WTP for particular ancillary products and services based on purpose of journey, length of flight, and type of flight class. Keywords: Ancillary Revenue, Willingness to Pay, Type of Journey, Length of Flight, Journey Purpose, Type of Cabin Class, Full Service Carriers
Studi ini menganalisis nilai-nilai pendiri yang berkontribusi pada suksesi antargenerasi dari bisnis keluarga besar yang dianggap konglomerat di Indonesia. Akses informan dalam usaha keluarga besar ini masih langka, terutama karena sifat usaha keluarga yang tertutup. Dengan demikian, meskipun beberapa peneliti telah membahas hubungan antara nilai dan umur panjang, studi yang menyinggung bisnis keluarga besar di ekonomi yang sedang berkembang ini masih minim. Selain itu, penting untuk mengetahui bagaimana nilai-nilai para pendiri mempengaruhi umur panjang bisnis keluarga besar mereka, mengingat dampak kelompok konglomerat tersebut terhadap perekonomian Indonesia. Para peneliti menggunakan Interpretative Phenomenological Analysis (IPA) dengan mewawancarai 15 informan yang terdiri dari penerus dan profesional non-keluarga kunci dari 5 kelompok konglomerat. Pengamatan dan catatan lapangan juga dicatat untuk melakukan triangulasi dengan data wawancara. Penelitian ini mendorong wawasan empiris baru ke dalam nilai-nilai para pendiri dalam mengubah manajemen bisnis keluarga dan umur panjang mereka. Temuan tersebut mengungkapkan bahwa nilai-nilai integritas dan kewirausahaan pendiri adalah yang teratas, diikuti oleh kesopanan, kepercayaan, tujuan yang lebih tinggi, dan kepercayaan kepada Tuhan. Nilai-nilai yang ditimbulkan ini menopang umur panjang bisnis keluarga besar hingga generasi berikutnya dan membuka jalan potensial untuk penelitian di masa depan. This study analyzed the founders’ values that contribute to the intergenerational succession of large family businesses that are considered conglomerates in Indonesia. The access to the informants in these large family businesses is scarce, especially due to the reserved nature of the family business. Thus, even though several researchers have addressed the relationship between values and longevity, the studies that allude to large family businesses in this emerging economy is still scant. Besides, it is vital to investigate how the values of the founders affect the longevity of their large family businesses, considering the impact that these conglomerate groups have on Indonesia’s economy. The researchers employed the Interpretative Phenomenological Analysis (IPA) by interviewing 15 informants composing of successors and key non-family professionals from 5 conglomerate groups. Observations and field notes were also taken note of to triangulate with the interview data. This research induced new empirical insights into the founders’ values in transforming their family business management and longevity. The findings revealed that the founder's values of integrity and entrepreneurship are among the top, followed by modesty, trustworthiness, a higher purpose, and trust in God. These elicited values underpin the longevity of large family businesses into the next generations and enkindle potential avenues for future research.
External environment faced by the firms today shows the uncertainty due to the disruptive change that occurs in all aspects. Impacts of the phenomenon of disruptive innovation, which upset the balance of the market, require all companies to renew themselves in order to maintain their positions in the competition. To that end, many researchers mentioned the importance of strategic management with entrepreneurial approach in the process of formulation and implementation of corporate strategy in the era of the 21st century. This paper intended to represent the role of entrepreneurial orientation in creating superior and sustainable organizational performance, through business model innovation and collaborative strategic relationship, as inimitable intangible. This study uses hospital industry in Indonesia as the research context which currently faces disruptive change at the time of policy reformation regarding hospital payment system, and denoted the urgent need for entrepreneurial strategies to mitigate them. This conceptual paper is a preliminary steps prior to the empirical research, which expected to contribute to academics, researchers, and all of hospital stakeholders in deepening the understanding on hospital strategy -that should simultaneously consider business ethics, and also ensure the preservation of the relationship in the stakeholder networks with conflicting interests.
<p><em>The Covid-19 outbreak has resulted in changes and uncertainties in a dynamic business environment, which is indicated as Environmental Turbulence. The situation has an impact on the current performance of SMEs, including in the Greater Jakarta Area, Indonesia, where the startup population reaches more than 300 businesses. The purpose of this study is to investigate the indirect impact of Entrepreneurial Orientation (EO) as an antecedent and also the direct impact of Market Orientation (MO) and Digital Platform Capability (DPC) moderated by Environmental Turbulence on Firm survival which is one type of performance. No performance can be expected in this situation except for survival. Previous researches have shown that EO and MO can have a significant impact on performance in SMEs’ context. We try to combine EO and MO with DPC as one strategy that also enables Startup to survive in environmental turbulence. Regarding the objectives and research model, this research is a conceptual paper which the researcher will be proposing and will empirically validate the survey data for 120 Digital Startup in the Greater Jakarta Area, Indonesia with the SEM PLS method. This research is trying to give the literature contribution on how to digital startup can survive in environmental turbulence by analyzing the influence of EO, MO, and DPC on firm survival.</em></p><p><strong><em>Keywords: </em></strong><em>Entrepreneurial Orientation, Market Orientation, Digital Platform Capability, Firm Survival, Environmental Turbulence.</em></p>
The development of sharia hotels is considered as a support for tourism that is not only commercially oriented but always upholds the noble values of religion and customs of a nation. This study is a quantitative study that aims to test the influence of independent variables on dependent variables. The sample in this study was carried out by simple random sampling. The research data was obtained by spreading questionnaires to sharia hotel customers. The collected data were analyzed by path analysis assisted by the Smart PLS application. Smart PLS analysis in this study was carried out in 2 stages, namely outer model and inner model analysis. Inner model analysis for 1) testing the validity and reliability of the instrument and 2) conducting an r square test to determine the percentage of influence. The inner model analysis is carried out to test hypotheses. Based on the test results, it is known that all instruments are declared valid and flexible. Hotel Interior, Hotel Customer Process, and Hotel Design affect customer satisfaction by 94.0%, while Hotel Customer Process and Hotel Design affect customer satisfaction and customer satisfaction affects repurchase intention by 96.1%. The results of hypothesis testing show that the Hotel Customer Process, Hotel interior, and hotel design affect the company's satisfaction, and customer satisfaction can partially mediate the relationship between the hotel customer process, hotel interior, and hotel design to repurchase intention. Upcoming research is expected to add other variables because there are still many factors that affect consumer satisfaction and repurchase intentions of Islamic hotel customers. The reach for research on Islamic hotels can expand and expand widely.
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