Purpose This study aims to systematize the acquisition phase of absorptive capacity microprocesses that contribute to project management (PM) knowledge identification. Design/methodology/approach An exploratory and descriptive qualitative research was adopted. The first stage consisted of building the conceptual framework based on four systematic-literature-reviews. The data collection process in the second phase involved in-depth interviews, which are adequate to understand the interviewee’s reality. The sample composition consisted of 15 respondents who are PM professionals with an average of 15 years of experience. Each interviewee was chosen based on their expertise and ability to transmit the entire management process of several projects. The data were analyzed using the Atlas. Tecnology information software following the grounded theory technique with three coding cycles: open, axial and selective. Findings Based on the results, the authors organized the microprocesses into three groups: events, social interaction and the use of tools and techniques. Research limitations/implications The primary limitation of the study was the number of respondents. Future studies will be able to identify other microprocesses and evaluate their role in the knowledge identification process. Practical implications This study presents a systematization of microprocesses in knowledge identification, as it occurs in the context of PM. Based on the results of this study, organizations will be able to choose the microprocesses that best fit their operations and activities according to the complexity, innovation and/or criticality of their projects. Originality/value The systematic literature review revealed a gap in the knowledge identification phase of knowledge management as it pertains to PM. Thus, this study presents a systematization of how knowledge identification occurs in the context of PM.
O tema central deste artigo é sobre às causas de afastamento em uma empresa de Call Center em São Paulo, com objetivo de encontrar o porquê dos funcionários se ausentarem das atividades laborais. Deste modo, buscou-se descrever o ambiente organizacional de uma empresa de Call Center e apresentar causas que levam ao afastamento e faltas. Para esta tarefa foi indispensável realizar o levantamento de dados com uma abordagem de pesquisa do tipo quantitativa por meio do lançamento dos dados que foram obtidos da empresa. Estes dados permitiram mensurar o percentual de absenteísmo e as causas mais frequentes, dimensionando assim a realidade do sujeito de pesquisa dentro do período apurado. Este estudo apresentou não somente as causas dos afastamentos, como também comparou o número de funcionários faltosos com a quantidade de desligamentos. Outra informação relevante obtida com as análises permitiu sinalizar em qual turno da empresa teve maior incidência de faltas e atrasos, trazendo a oportunidade da empresa de intervir em sua estrutura gerencial, propiciando maior qualidade de vida para seus empregados e consequentemente reduzindo o percentual de absenteísmo.
:This article aims to reflect about how can be managed the common pool resources oriented by principles of externalities and property. Thus, the guiding concepts for decision making regarding these two factors were those of the positive or negative externalities generated from the exploration, and the use of a good as well as the aspects related to the property of resources. Based on the understanding that resources can be categorized, as being rivals and / or excluders, and their consume generate externalities to other social actors in the present, as well as to their own possessors or potential users in the future. Therefore, based on the study of these relationships, a better decision-making process can be reached on the issues of ownership of access, and on management as to the preservation and use of common pool resources. Moreover, it is necessary to understand that every resource consumed promotes, at some point, positive or negative externalities to other individuals. In addition, the simple monetization of resources does not solve the problem of negative externalities. Therefore, based on the categorization of the property that has to be exercised, and the externalities, it is possible to understand how to manage a common pool resource. This situation helps to understand the exercise of control and usufruct of the common pools.
Compreender como os conhecimentos são identificados para a Gestão de Conhecimento em gerenciamento de projetos a partir da aplicação de uma Revisão Sistemática de Literatura na base de dados Web of Science. Este artigo realiza a sistematização das abordagens propostas por outros estudos, assim como traz uma nova abordagem considerando a fase de identificação do conhecimento como fase antecedente aos modelos de GC já existentes. Este estudo possibilitará as organizações aperfeiçoarem seus processos de identificação de conhecimento. Deste modo, partindo da premissa de que o input para os modelos de Gestão do Conhecimento é identificar o conhecimento, propõe-se com este estudo o reconhecimento das fontes de conhecimento e aplicação de atividades para identificar o conhecimento.
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