What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach

Using analytic network process to measure the determinants of low cost carriers purchase intentions: A comparison of potential and current customers

“…Based on the SERVQUAL scale, Kim and Lee (2011) developed five dimensions of LCC service quality (such as tangibles, reliability, responsiveness, assurance and empathy), and examined the effects of these factors on both favorable behavioral intentions (word-of-mouth communication, purchase intentions and price sensitivity) and unfavorable behavioral intentions (complaining behavior). Mikulic and Prebezac (2011) identified the antecedents of the choice to purchase LCCs. They found that convenient flight schedule, experience of purchasing tickets, check-in efficiency, experience of flying, service reliability, price perceptions and airline image have significant effects on LCCs choice and loyalty.…”

“…However, most relevant studies have examined only the determinants of the intentions of experienced customers (i.e. current customers) to purchase LCCs (Jiang, 2013;Mikulic and Prebezac, 2011;Saha and Theingi, 2009). Few studies have compared current customer perceptions of LCC services with those of non-experienced customers (i.e.…”

“…Some scholars have examined the role of price e convenience attributers (such as low ticket price and convenient booking channel) significantly affect customer intentions to travel via LCCs (Mikulic and Prebezac, 2011;O'Connell and Williams, 2005;Pearsona et al, 2015). Many studies have found evidence that external social support (e.g., positive word of mouth, mass media reports) (Kim and Lee, 2011;O'Connell and Williams, 2005;Saha and Theingi, 2009) and airline image (Chang and Hung, 2013;Yang et al, 2012) are important predictors of intentions to purchase LCCs.…”

Influence of Service Quality on Passenger Satisfaction at Halim Perdanakusuma Airport, Jakarta, Indonesia

“…Several researchers have examined the factors of satisfaction or dissatisfaction of travelers against air transport industry (Mikulić & Prebežac, 2011), (Sulzmaier, 2001). Given that '' tourism service quality starts at the airport ''(Rendeiro Martín-Cejas, 2006), this research focuses on the basic service of the airport and the results will contribute to the theoretical and practical importance for the field of transport and tourism.…”

Analyzing the moderating effects of respondent type and experience on the fuel efficiency improvement in air transport using structural equation modeling

“…In this study, SEM approach using moderating and interaction effect is proposed to evaluate the relationships between the factors of fuel efficiency. Moreover, SEM has drawn the attention of many researchers as a commonly adopted technique used to examine data about many airline disciplines including passenger loyalty [3], passenger's overall satisfaction with an airport [6], a comprehensive relationship marketing model [15], low cost carrier travelers [18], airline performance [42], airline service quality [48,75], fuel consumption optimization [73], cabin safety [14,34], customer loyalty [22,54], job satisfaction [17,57,81] and carbon offset scheme [16].…”