Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk

Belanche, Daniel; Casaló, Luis V.; Guinalíu, Miguel

doi:10.1016/j.jretconser.2011.11.001

Cited by 259 publications

(178 citation statements)

References 54 publications

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“…The results of this research are consistent with the findings of prior studies in IS. However, the impact of processing has mentioned in the literature to have a an effect on user satisfaction [41], content has a direct effect on user satisfaction in studies conducted by Maditinos and Theodoridis [47], additionally, usability showed a significant relationship with satisfaction in recent study by Belanche, Casaló [65], furthermore, studies by Guimaraes and Igbaria [53] and Hou [24] found that user satisfaction has strong direct influence on users performance. The results of this study prove the importance of processing, content and usability in enhancing and boosting end users satisfaction and as a result improving individual performance.…”

Section: Discussionmentioning

confidence: 98%

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Sharabati¹

2015

IJCTE

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Abstract-End-user satisfaction and individual performance have been identified by many researchers as critical determinants of the success of information systems. As an escalating number of organizations now utilize e-procurement systems, there is a desire to understand their effect on individual end-user's performance. Therefore, this research attempts to empirically examine a framework identifying the relationships between end-user satisfaction, and individual end-user performance, in addition to assessing the impact of three proposed antecedents of end-user satisfaction: processing, content and usability. Data gathered from 432 end-users of ePerolehan system in the Malaysian government agencies were utilized to examine the relationships proposed in the framework using the Partial least square (PLS) approach. The findings provide strong support for our model. Our results indicate three factors processing, content and usability significantly affect end-user satisfaction, while the higher levels of end-user satisfaction leads to improved individual performance.Index Terms-E-procurement, user satisfaction, individual performance. I. INTRODUCTIONMost organizations regardless whether they are private or public sector are now using information system (IS), particularly the Internet. As such both these sectors have become IT-enabled. One of the IT enabled system is the e-Procurement system. Many organizations are using e-Procurement. The same can be said for government e-Procurement. Goldfinch [1] points out that the chance to succeed in e-Government projects is only 30%. The same percentage is applicable to the government e-Procurement system as part of the integral component of e-Government project [2]. As such, Government needs to evaluate the success factors that can assist them to successfully perform government projects. Most of government projects are highly scaled and costly, thus successful implementation of the government e-procurement systems is essential.The IS literature considers a system to be effective or successful when it encompasses return on investment, elevates organizational productivity, improves outcome Manuscript received July 22, 2014; revised September 10, 2014. The authors are with the Department of Operations and Management Information System, Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia (e-mail: manals@gmail.com, ainins@um.edu.my, akmasalleh@um.edu.my) quality, increases user satisfaction, and sustains use by organizational employees [3]. DeLone and McLean [4] propose an IS success model by distinguishing six dimensions of IS success, that include system quality, information quality, information use, user satisfaction, individual impact and organizational impact. For example, user satisfaction is found to be a crucial determinant of system success and effectiveness [4], [5].Therefore, success of a system is considered to be the extent to which a presented IS essentially makes a contribution to achieving business objectives [6]. Evaluating the ...

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Section: Discussionmentioning

confidence: 98%

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Sharabati¹

2015

IJCTE

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“…Complexity has been shown to influence aspects such as effectiveness [13], preference, and ease of navigation of websites [24]. Visual complexity is an essential aspect of website design, as the degree to which a website is complex impacts its usability [36], which in turn may affect customer satisfaction [2] and credibility [20]. Multiple objective factors including percentage of white space [15] and number of links and home page length [14] contribute to website complexity.…”

Section: Introductionmentioning

confidence: 99%

Complexity and aesthetic pleasure in websites: an eye tracking study

Chassy¹,

Fitzpatrick²,

J³

et al. 2017

JoIS

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The internet is an ever-expanding medium of communication; capable of connecting users with masses of information and countless services. In such a popular and competitive market, it is imperative that websites are both practical and pleasant to navigate. Using an eye-tracker, we obtained objective measurements of complexity with subjective ratings of complexity and aesthetics, to explore judgments arising from the perception of university homepages. As expected, high levels of perceived complexity resulted in low aesthetic ratings. Interestingly, fixation count correlated negatively with complexity and positively with aesthetics; a novel finding. We argue that high complexity and negative aesthetic appraisals are a result of cognitive overload due to the limited capacity of working memory. We suggest ways in which web designers can avoid information overload, by complying with the known limits of human cognition, to maximize the positive interaction between webpage and user.Interaction Science

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“…Whether on the individual or societal level, perceived risk is a very important factor in technology-related decision processes (Morgan, 1990). Perceived risk has been researched across several domains, including environment, nuclear energy, technology, marketing, social policy, medicine, and informatics (Belanche, Casaló, & Guinalíu, 2012;Dowling & Staelin, 1994;Slovic, 1993;Sweeney, Soutar, & Johnson, 1999). Despite this widespread repertoire, perceived risk remains an unclear term that is defined by one's perception of the probability of realization and seriousness of consequences (Sjöberg, 2000).…”

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confidence: 99%

Development of a Scale to Address Perceptions of Pre-service Teachers Regarding Online Risks for Children

Dönmez¹,

Odabaşı²,

Yurdakul³

et al. 2017

EDUC SCI-THEOR PRACT

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Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk

Cited by 259 publications

References 54 publications

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Complexity and aesthetic pleasure in websites: an eye tracking study

Development of a Scale to Address Perceptions of Pre-service Teachers Regarding Online Risks for Children

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