Understanding information system quality on public e-government service intention: an empirical study

Hariguna, Taqwa; Lai, Min-Tsai; Hung, Chung Wen; Chen, Shih‐Chih

doi:10.1504/ijisd.2017.10003595

Cited by 9 publications

(8 citation statements)

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“…Costly failures on the implementations of information systems continued to be reported in the prior empirical studies (Bourne, 2005 ; Gargeya and Brady, 2005 ). In the context of changing and updating information system requirements, organization members must have positive feelings about the information quality, system quality, and service quality features provided by the information system in order to be willing to use it continuously (Roky and Al Meriouh, 2015 ; Hariguna et al, 2017 ; Aldholay et al, 2018 ; Verma et al, 2018 ; Jeyaraj, 2020 ). Therefore, it is important to study how to make the cloud financial accounting system work successfully, enhance the satisfaction and trust of members and bring overall benefits to the organization.…”

Section: Introductionmentioning

confidence: 99%

Evaluating the Impact of Information System Quality on Continuance Intention Toward Cloud Financial Information System

Wang

2021

Front. Psychol.

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Cloud financial accounting informatization is a product of the combination of accounting work and information technology, a current demand for financial information management in the new era, and a necessary means for enterprises to enhance their core competitiveness. Therefore, this study is based on DeLone and McLean's information system success model, and through theoretical interpretation and derivation, we integrate satisfaction and trust in relationship quality to measure the impact of users' intention to continue using the cloud financial accounting system. A sample of 289 faculty and finance staff with experience in using cloud financial accounting systems was used to test the hypotheses using Partial Least Squares (PLS). The results of the study showed that (1) user participation had a significant positive impact on satisfaction with the system quality, information quality, and service quality of the cloud financial accounting system; (2) the system quality and service quality of the cloud financial accounting system had a significant positive effect on user trust; and (3) the quality of the cloud financial accounting system had a mediating effect on intention to continue using the system through satisfaction and trust. Since there is a lack of research on the antecedents and outcomes of user linkage to cloud financial accounting systems in the literature, especially the empirical results on the mediation relationship from the perspective of relationship quality. Therefore, this study can fill above mentioned research gap and provide specific recommendations for sustainable management practice.

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Section: Introductionmentioning

confidence: 99%

Evaluating the Impact of Information System Quality on Continuance Intention Toward Cloud Financial Information System

Wang

2021

Front. Psychol.

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“…A similar study explained that user confirmation had a positive impact on user satisfaction. Associated with the ECM study explains that perceived usefulness can be interpreted as a form of perceived quality, this has a correlation and is positive to the confirmation [17], [28]- [30]. In an e-government satisfaction study, it was shown that confirmation positively influences satisfaction.…”

Section: Methodsmentioning

confidence: 97%

“…Hariguna et al [17] explained specifically that e-government quality is an inseparable connection between e-government usability and e-government credibility, there are antecedents that form both variables, namely, information quality, service quality and system quality. Still, in the same study, usability, and credibility in the concept of e-government have a positive impact on citizen perceived usefulness.…”

Section: Methodsmentioning

confidence: 99%

“…Because the role of e-government, in addition to facilitating public access, must also provide comfort and security to users, so it is important to investigate the role of e-government quality [23]. Hariguna et al [17] Have developed and reviewed the integration of creativity and usability as an extract of information system quality (ISQ) in e-government using the ECM framework, in this study shows that ISQ significantly has a relationship to perceived usefulness and behavioral intention in the context of e-services government. Related studies showed that ISQ is positive for satisfaction [24]- [26].…”

Section: Methodsmentioning

confidence: 99%

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The antecedent e-government quality for public behaviour intention, and extended expectation-confirmation theory

Hariguna

Rahardja²,

Aini³

2023

Comput. Sci. Inf. Technol.

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An The main objective of the study is to identify the antecedent of leadership quality, public satisfaction and public behaviour intention of e-government service. Also, this study integrated e-government quality to expectation-confirmation model. In order to achieve these goals, observational research was then carried out to collect primary information, using the method of data dissemination and obtaining the opinion of 360 from the public using the e-government service and some of the e-government and software quality experts. The results of the study show that the positive association among the e-government services quality and public perceived usefulness, public expectation confirmation, leadership quality and public satisfaction that also play a positive role on the public behavior intention.

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“…Among a number of theoretical models used to explain individual acceptance, adoption, and use of information technology/systems, TAM is the most popular because it can predict user behavior or perceptions, and determines usability and ease of use as key factors. [10][11].…”

Section: Technology Acceptance Model (Tam)mentioning

confidence: 99%

An Empirical Study to Understanding Students Continuance Intention Use of Multimedia Online Learning

Hariguna¹

2021

Int. J. Appl.Info. M.

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The purpose of this study was to assess students' ongoing intentions towards online multimedia learning such as perceived usefulness, ease of use, and flow experience. The sample of this study was 523 students who used off-campus/online learning resources and examined the content of online learning resources and their multimedia aspects. The Extended of Technology Acceptance Model (TAM) was used to predict students' continuing intentions. The results showed that students' intentions were positively influenced by their perceived usefulness, ease of use, and flow experience. It is suggested that the designer of multimedia online learning should be more specific in determining the target users to receive and cultivate a more positive sustainable intention.

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Understanding information system quality on public e-government service intention: an empirical study

Cited by 9 publications

References 0 publications

Evaluating the Impact of Information System Quality on Continuance Intention Toward Cloud Financial Information System

Evaluating the Impact of Information System Quality on Continuance Intention Toward Cloud Financial Information System

The antecedent e-government quality for public behaviour intention, and extended expectation-confirmation theory

An Empirical Study to Understanding Students Continuance Intention Use of Multimedia Online Learning

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