“…Low‐income consumers have previously been neglected in the marketing literature as they may be perceived as less profitable and thus unworthy of scholarly investigation (Hamilton & Catterall, ). However, one area that is gaining social marketing interest in a low‐income household context is energy consumption as there is growing societal concern over the rises in energy costs (Waiit, Roggeveen Gordon, Butler & Cooper, ; Sweeney, Webb, Mazzarol, & Soutar, ), which have a disproportionate impact on low‐income households who have limited disposable incomes (Butler, Gordon, Roggevee, Waitt, & Cooper, ). Research has provided evidence that energy saving behavior can be encouraged by marketing and serious games (Sweeney et al., ; Geelen, Keyson, Boess, & Brezet, ); however, there is little, if, any research on how serious games can encourage low‐income households to be energy efficient.…”